> ## Documentation Index > Fetch the complete documentation index at: https://docs.orbit.devotel.io/llms.txt > Use this file to discover all available pages before exploring further. # Agent Marketplace > Pre-built AI agent templates you can deploy in minutes # Agent Marketplace The Orbit Agent Marketplace offers production-ready agent templates for common use cases. Deploy a pre-built agent in minutes, then customize its behavior, tools, and knowledge base to fit your business. ## Browse Templates ```bash theme={null} curl https://api.orbit.devotel.io/api/v1/agents/marketplace \ -H "X-API-Key: dv_live_sk_..." ``` Filter the catalog with the `category`, `channel`, `search`, and `featured` query parameters: ```bash theme={null} curl "https://api.orbit.devotel.io/api/v1/agents/marketplace?category=support&channel=whatsapp&featured=true" \ -H "X-API-Key: dv_live_sk_..." ``` Fetch a single template by its `slug`: ```bash theme={null} curl https://api.orbit.devotel.io/api/v1/agents/marketplace/customer_support_ecommerce \ -H "X-API-Key: dv_live_sk_..." ``` ## Available Templates Use the `slug` shown below with the get, install, and detail endpoints. Channels list the delivery surfaces each template ships with by default; you can add or remove channels after install. ### Support | Template | Slug | Description | Channels | | --------------------------------- | ---------------------------- | ----------------------------------------------------------------------------------------------------------------------------------- | ----------------------------- | | **Customer Support — E-commerce** | `customer_support_ecommerce` | Handles returns, shipping questions, and order status for online stores. Looks up orders and opens a ticket when a human is needed. | WhatsApp, Email, SMS, Webhook | | **Refund Handler** | `refund_handler` | Processes refund requests with an approval flow — auto-approves small refunds and escalates larger ones to a supervisor. | WhatsApp, Email, Webhook | | **Order Tracker** | `order_tracker` | Answers "where is my order?" by looking up shipment status and returning a delivery ETA. | WhatsApp, SMS, Email, Webhook | | **FAQ Bot (Knowledge Base)** | `faq_bot` | Answers questions from your linked knowledge base, cites the source, and refuses to speculate when the answer isn't there. | WhatsApp, Email, SMS, Webhook | | **Knowledge Agent (RAG)** | `knowledge_agent_rag` | Retrieval-backed Q\&A over your knowledge base. Cites a source on every answer and hands off to a human when it isn't confident. | WhatsApp, Email, Webhook | ### Sales | Template | Slug | Description | Channels | | ---------------------- | ---------------- | ------------------------------------------------------------------------------------------------------------------- | ------------------------ | | **Lead Qualifier** | `lead_qualifier` | Qualifies inbound leads with BANT discovery questions and books a meeting with the sales team when a lead is ready. | WhatsApp, Email, Webhook | | **Outbound SDR Agent** | `outbound_sdr` | Runs cold outreach sequences with qualification and automatic opt-out handling. | WhatsApp, Email, SMS | ### Scheduling | Template | Slug | Description | Channels | | --------------------------- | --------------------- | ---------------------------------------------------------------------------------------------------------------- | ----------------------------- | | **Appointment Booking Bot** | `appointment_booking` | Schedules, reschedules, and cancels appointments, sends reminders, and offers alternatives when a slot is taken. | WhatsApp, SMS, Voice, Webhook | ### Voice | Template | Slug | Description | Channels | | -------------------------- | ---------------------- | ------------------------------------------------------------------------------------------------------------------------------------- | -------- | | **IVR Intake Specialist** | `ivr_intake` | Voice-first triage that greets callers, identifies intent, and routes to the right department or a human agent. | Voice | | **Voice Agent (Vocalize)** | `voice_agent_vocalize` | Inbound voice receptionist that qualifies intent, takes a callback number for urgent issues, and routes the rest to your ring groups. | Voice | ### Retention | Template | Slug | Description | Channels | | ------------------------ | ------------- | ----------------------------------------------------------------------------------------------- | -------------------- | | **Renewal Reminder Bot** | `renewal_bot` | Reaches out ahead of subscription renewals and handles upgrades, downgrades, and cancellations. | WhatsApp, Email, SMS | ### Feedback | Template | Slug | Description | Channels | | --------------------------------------- | -------------------- | -------------------------------------------------------------------------------------------- | -------------------- | | **Post-Transaction Feedback Collector** | `feedback_collector` | Runs a short NPS survey after a transaction and asks targeted follow-ups based on the score. | WhatsApp, Email, SMS | ### Marketing | Template | Slug | Description | Channels | | ------------------------------------ | ------------------------------ | --------------------------------------------------------------------------------------------------------------- | -------------------- | | **Marketing Segmentation Assistant** | `marketing_segmentation_agent` | Turns a plain-English audience description into a usable segment, quantifies reach, and recommends send timing. | WhatsApp, Email, SMS | ### HR & Recruiting | Template | Slug | Description | Channels | | --------------------------- | --------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------- | --------------- | | **HR Candidate Pre-Screen** | `hr_candidate_screen` | Runs a structured five-question pre-screen — interest, availability, compensation, and two role-specific questions — and books a recruiter call for strong candidates. | WhatsApp, Email | ### Loyalty & Engagement | Template | Slug | Description | Channels | | --------------------------- | ---------------------- | ------------------------------------------------------------------------------------------------------------ | ------------------- | | **Loyalty + Streaks Agent** | `gamification_loyalty` | Surfaces tier progress, point balance, and streaks, celebrates milestones, and runs limited-time challenges. | WhatsApp, SMS, Push | ### Industry Templates Pre-configured for a specific vertical. Each ships with industry-appropriate guardrails and escalation rules that you can adjust after install. | Template | Slug | Description | Channels | | ------------------------------ | ---------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------- | ---------------------- | | **Banking Advisor** | `banking_advisor` | Handles balance, mini-statement, and OTP flows, and escalates immediately on any fraud, lost-card, or stolen-card signal. | WhatsApp, SMS, Voice | | **Telecom Support** | `telecom_support` | Manages plan changes, top-ups, and outage status, with a retention-offer flow when a customer signals they want to leave. | WhatsApp, SMS, Voice | | **Insurance FNOL Agent** | `insurance_fnol` | Walks a customer through First Notice of Loss intake, collects incident details and photos, and opens a claim before handing off to an adjuster. | WhatsApp, Voice, Email | | **Retail Post-Purchase Agent** | `retail_post_purchase` | Confirms orders, tracks delivery, collects a CSAT and review, and recommends complementary products when the customer is happy. | WhatsApp, SMS, Email | | **Hospitality Concierge** | `hospitality_concierge` | Handles pre-arrival check-in details, on-stay requests, and post-stay review collection for hotels and short-term rentals. | WhatsApp, SMS, Email | | **Healthcare Patient Intake** | `healthcare_intake` | Collects pre-appointment symptoms, medications, allergies, and insurance details, and escalates any clinical question to staff without giving medical advice. | WhatsApp, SMS, Email | | **Real-Estate Lead Qualifier** | `real_estate_lead_qualifier` | Qualifies listing enquiries on timing, budget, and financing, then books a viewing with the listing agent. | WhatsApp, Email, SMS | The live catalog is authoritative — call `GET /api/v1/agents/marketplace` for the current list, including any templates your organization has published. ## Deploy a Template Install a marketplace template into your account by its `slug`. The template is forked into your org as a new, fully editable agent; `name` and `description` optionally override the template defaults: ```bash theme={null} curl -X POST https://api.orbit.devotel.io/api/v1/agents/marketplace/customer_support_ecommerce/install \ -H "X-API-Key: dv_live_sk_..." \ -H "Content-Type: application/json" \ -d '{ "name": "Acme Support Bot", "description": "Customer support bot for Acme Corp" }' ``` ## Customize After Install Every installed template is a fully editable agent. After installation you can: * **Edit instructions** — refine the agent's personality and behavior * **Add tools** — connect to your CRM, helpdesk, or internal APIs * **Upload knowledge** — add product docs, FAQs, and policy documents * **Adjust guardrails** — set content filters and escalation rules * **Modify channels** — add or remove communication channels ## Publishing to the Marketplace Build a reusable agent and share it with the Orbit community: ```bash theme={null} curl -X POST https://api.orbit.devotel.io/api/v1/agents/marketplace/publish \ -H "X-API-Key: dv_live_sk_..." \ -H "Content-Type: application/json" \ -d '{ "slug": "my-custom-agent", "name": "My Custom Agent", "category": "support", "description": "A brief description of what this agent does", "system_prompt": "You are a helpful assistant for ...", "channels": ["whatsapp", "sms"] }' ``` The `slug` must be kebab/underscore-cased and unique across the marketplace (a duplicate returns `409 Conflict`). Submissions land with `status: "pending"` and are invisible to the public catalog until a moderator approves them.