> ## Documentation Index > Fetch the complete documentation index at: https://docs.orbit.devotel.io/llms.txt > Use this file to discover all available pages before exploring further. # Receive a Salesforce webhook event > Ingests Salesforce CRM change events (Contact, Lead, Account, Opportunity, Case create/update/delete and Task create) delivered via Outbound Messages, an Apex callout, or a Change-Data-Capture relay, and mirrors them into tenant state so campaign triggers fire in real time. The `org_id` in the body routes to the connected tenant and the `X-Devotel-Sf-Signature` HMAC is the authentication — Salesforce calls this endpoint, not your application. Re-deliveries dedupe on `event_uuid`. ## OpenAPI ````yaml /openapi.yaml post /api/v1/integrations/webhooks/salesforce openapi: 3.1.0 info: title: Devotel CPaaS API description: Orbit by Devotel — Communications Platform as a Service API version: 1.0.0 contact: name: Devotel url: https://devotel.io email: support@devotel.io license: name: Proprietary servers: - url: https://api.orbit.devotel.io description: Production security: - Bearer: [] - ApiKey: [] tags: - name: Messages description: >- Send and manage messages across all channels (SMS, WhatsApp, RCS, Email, Viber, etc.) - name: Fax description: >- List and track fax (MMS/T.38) transmissions on Telnyx-backed fax numbers (sending flows through the Messaging API) - name: Agents description: AI agent creation, configuration, and execution - name: Voice description: Voice calls, IVR, conferencing, and SIP trunking - name: OnCall description: On-call rotations and escalation policy planning for incident alerting - name: Webhooks description: Webhook endpoint management and delivery logs - name: Numbers description: Phone number search, provisioning, and configuration - name: Brand Identity description: >- Unified cross-channel brand trust posture (10DLC, toll-free, WhatsApp, RCS, branded calling, number KYC) - name: Contacts description: Contact management, segmentation, and lifecycle tracking - name: Campaigns description: Marketing campaign orchestration and analytics - name: Flows description: Automation flow builder and execution engine - name: Templates description: Message template management and approval workflows - name: Settings description: Organization, channel, and user preference settings - name: Verify description: OTP generation and verification across channels - name: Push description: Push notification delivery via FCM and APNs - name: Integrations description: Third-party service connections and OAuth management - name: CDP description: >- Customer Data Platform — activation surface (CRM object sync, streaming destinations, ad-audience activation) - name: Files description: >- Server-to-server media upload, listing, retrieval, and deletion (signed-URL backed) - name: Commerce description: >- Omnichannel conversational-commerce — persistent cart + checkout state machine, channel-agnostic hosted pay-by-link, native WhatsApp checkout, and AP2-style agent payment mandates. - name: Sync description: >- Real-time shared-state primitive (Twilio Sync parity) — Documents, Maps, Lists, and ephemeral Streams, with change events relayed over the /api/v1/ws/sync WebSocket gateway - name: Risk description: >- Unified cross-channel Trust & Fraud risk scoring — fuses SMS-pumping, URL-reputation, Verify Fraud Guard, and Voice Biometrics signals into one composite verdict queryable before a send or a call. - name: Orby description: >- In-dashboard Orby operator assistant: streamed assistant turns, conversation threads, product knowledge-base search, and the tool-action approval gate. Available to signed-in operators only (dashboard session auth — API-key requests are rejected). paths: /api/v1/integrations/webhooks/salesforce: post: tags: - Integrations summary: Receive a Salesforce webhook event description: >- Ingests Salesforce CRM change events (Contact, Lead, Account, Opportunity, Case create/update/delete and Task create) delivered via Outbound Messages, an Apex callout, or a Change-Data-Capture relay, and mirrors them into tenant state so campaign triggers fire in real time. The `org_id` in the body routes to the connected tenant and the `X-Devotel-Sf-Signature` HMAC is the authentication — Salesforce calls this endpoint, not your application. Re-deliveries dedupe on `event_uuid`. requestBody: required: true content: application/json: schema: type: object required: - org_id - events additionalProperties: true properties: org_id: type: string description: >- The Salesforce 18-character Organization Id of the sending org. events: type: array description: >- One or more change events, each carrying a stable `event_uuid`, an `event_type`, an `occurred_at` timestamp, and the changed `object`. items: type: object additionalProperties: true example: org_id: 00D5f000000abcdEAA events: - event_uuid: 8f1d2c34-9b0e-4c1a-b2d3-1a2b3c4d5e6f event_type: contact.created occurred_at: '2026-08-09T12:00:00Z' object: Id: 0035f00000XYZ12 Email: dana@example.com responses: '200': description: The batch was received; the body reports per-event counts. content: application/json: schema: type: object properties: data: type: object properties: received: type: boolean description: >- True once the signed batch is accepted (false with a `reason` when the org is not connected). org_id: type: string description: The Salesforce Organization Id echoed back. processed: type: integer description: Number of events applied to tenant state. duplicates: type: integer description: Number of events skipped as idempotent replays. unrecognised: type: integer description: Number of events whose type has no handler. meta: $ref: '#/components/schemas/ResponseMeta' components: schemas: ResponseMeta: type: object required: - request_id - timestamp additionalProperties: false properties: request_id: type: string description: Unique request identifier (also returned as X-Request-Id header) timestamp: type: string format: date-time docs_url: type: string format: uri nullable: true securitySchemes: Bearer: type: http scheme: bearer bearerFormat: JWT description: Dashboard JWT token from Clerk ApiKey: type: apiKey name: X-API-Key in: header description: Server-to-server API key (dv_live_sk_*) ````