> ## Documentation Index > Fetch the complete documentation index at: https://docs.orbit.devotel.io/llms.txt > Use this file to discover all available pages before exploring further. # Return hold verbs while a caller waits in a queue > Internal jambonz `enqueue` wait-hook, polled every few seconds for every caller waiting in a contact-center queue. It returns the verbs to run for this tick: hold music, position or estimated-wait announcements, and an optional mid-queue keypress prompt, chosen from the caller's live queue position and the queue configuration. Signed with the jambonz webhook HMAC. Fails open with an empty verb array (the caller stays enqueued and the next tick retries) rather than dropping a live caller. ## OpenAPI ````yaml /openapi.yaml post /api/v1/jambonz/queue-wait openapi: 3.1.0 info: title: Devotel CPaaS API description: Orbit by Devotel — Communications Platform as a Service API version: 1.0.0 contact: name: Devotel url: https://devotel.io email: support@devotel.io license: name: Proprietary servers: - url: https://api.orbit.devotel.io description: Production security: - Bearer: [] - ApiKey: [] tags: - name: Messages description: >- Send and manage messages across all channels (SMS, WhatsApp, RCS, Email, Viber, etc.) - name: Fax description: >- List and track fax (MMS/T.38) transmissions on Telnyx-backed fax numbers (sending flows through the Messaging API) - name: Agents description: AI agent creation, configuration, and execution - name: Voice description: Voice calls, IVR, conferencing, and SIP trunking - name: OnCall description: On-call rotations and escalation policy planning for incident alerting - name: Webhooks description: Webhook endpoint management and delivery logs - name: Numbers description: Phone number search, provisioning, and configuration - name: Brand Identity description: >- Unified cross-channel brand trust posture (10DLC, toll-free, WhatsApp, RCS, branded calling, number KYC) - name: Contacts description: Contact management, segmentation, and lifecycle tracking - name: Campaigns description: Marketing campaign orchestration and analytics - name: Flows description: Automation flow builder and execution engine - name: Templates description: Message template management and approval workflows - name: Settings description: Organization, channel, and user preference settings - name: Verify description: OTP generation and verification across channels - name: Push description: Push notification delivery via FCM and APNs - name: Integrations description: Third-party service connections and OAuth management - name: CDP description: >- Customer Data Platform — activation surface (CRM object sync, streaming destinations, ad-audience activation) - name: Files description: >- Server-to-server media upload, listing, retrieval, and deletion (signed-URL backed) - name: Commerce description: >- Omnichannel conversational-commerce — persistent cart + checkout state machine, channel-agnostic hosted pay-by-link, native WhatsApp checkout, and AP2-style agent payment mandates. - name: Sync description: >- Real-time shared-state primitive (Twilio Sync parity) — Documents, Maps, Lists, and ephemeral Streams, with change events relayed over the /api/v1/ws/sync WebSocket gateway - name: Risk description: >- Unified cross-channel Trust & Fraud risk scoring — fuses SMS-pumping, URL-reputation, Verify Fraud Guard, and Voice Biometrics signals into one composite verdict queryable before a send or a call. - name: Orby description: >- In-dashboard Orby operator assistant: streamed assistant turns, conversation threads, product knowledge-base search, and the tool-action approval gate. Available to signed-in operators only (dashboard session auth — API-key requests are rejected). paths: /api/v1/jambonz/queue-wait: post: summary: Return hold verbs while a caller waits in a queue description: >- Internal jambonz `enqueue` wait-hook, polled every few seconds for every caller waiting in a contact-center queue. It returns the verbs to run for this tick: hold music, position or estimated-wait announcements, and an optional mid-queue keypress prompt, chosen from the caller's live queue position and the queue configuration. Signed with the jambonz webhook HMAC. Fails open with an empty verb array (the caller stays enqueued and the next tick retries) rather than dropping a live caller. requestBody: content: application/json: schema: type: object properties: call_sid: type: string description: jambonz call SID of the queued leg. queue_position: type: integer description: The caller's 1-based position in the queue. queue_size: type: integer description: Total number of callers currently in the queue. queue_time: type: number description: Seconds the caller has waited so far. example: call_sid: 5f9c3b1a-2d4e-4f6a-8b0c-1e2d3f4a5b6c queue_position: 3 queue_size: 7 queue_time: 42 responses: '200': description: >- The jambonz verb array to run for this wait tick (hold music and/or an announcement). An empty array leaves the caller enqueued with no action this tick. content: application/json: schema: type: array description: jambonz verb array for this wait tick. items: type: object properties: verb: type: string example: - verb: play url: https://assets.example/hold-music.mp3 - verb: say text: You are caller number 3. Estimated wait is about 2 minutes. components: securitySchemes: Bearer: type: http scheme: bearer bearerFormat: JWT description: Dashboard JWT token from Clerk ApiKey: type: apiKey name: X-API-Key in: header description: Server-to-server API key (dv_live_sk_*) ````