Quality

QA score trend series

GET /api/v1/quality/trends

Time series of official reviewer-authored QA evaluation scores — per-day averages plus per-agent and per-scorecard-form breakdowns. Answers “is quality trending up?” against the scorecard rubrics an org actually grades with; pairs with the point-in-time rollup at GET /quality/summary. Self-evaluations (an agent scoring their own call) and appealed/resolved rows are excluded so only current official scores drive the trend. Read-only; requires an owner, admin, or supervisor role.

string

Look-back window in days over each evaluation’s creation time (1-90). Defaults to 30, capped at 90; an out-of-range or non-numeric value falls back to 30.

string

Restrict the trend to a single scorecard form (rubric) id from /quality/evaluation-forms. Defaults to every form; an over-long value falls back to all forms.

string

Drill the whole trend into one evaluated agent’s scores. Defaults to every agent; an over-long value falls back to all agents.

cURL

curl -X GET "https://api.orbit.devotel.io/api/v1/quality/trends?days=30" \
  -H "X-API-Key: dv_live_sk_your_key_here"

Node.js

import { Orbit } from '@devotel-orbit/node'

const orbit = new Orbit({
  apiKey: process.env.ORBIT_API_KEY!,
})

const res = await fetch('https://api.orbit.devotel.io/api/v1/quality/trends?days=30', {
  method: 'GET',
  headers: {
    'X-API-Key': process.env.ORBIT_API_KEY!,
  },
})
console.log(await res.json())

Python

import os, requests

headers = {"X-API-Key": os.environ["ORBIT_API_KEY"]}
r = requests.get("https://api.orbit.devotel.io/api/v1/quality/trends?days=30", headers=headers)
print(r.json())

API Reference

All Endpoints

QA score trend series

​QA score trend series

QA score trend series