Wfm

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Overview summary response shape

{
  "data": {
    "date": "2026-08-27",
    "generated_at": "2026-08-27T13:42:11.802Z",
    "operating_date_is_override": false,
    "forecast": {
      "channels": 2,
      "intervals": 96,
      "required_agent_minutes": 14820,
      "by_channel": [
        { "channel": "voice", "intervals": 48, "required_agent_minutes": 9410 },
        { "channel": "sms", "intervals": 48, "required_agent_minutes": 5410 }
      ]
    },
    "staffing": {
      "agents_scheduled": 12,
      "assignments": 14,
      "scheduled_minutes": 6520
    },
    "open_shifts": {
      "open_count": 3,
      "pending_bids": 1
    },
    "requests": {
      "pending_total": 5,
      "by_type": [
        { "type": "time_off", "count": 3 },
        { "type": "shift_swap", "count": 2 }
      ]
    },
    "adherence": {
      "open_events": 4,
      "non_adherent_open_events": 1,
      "unevaluated_open_events": 2
    },
    "overtime": {
      "open_offers": 2
    },
    "vto": {
      "open_offers": 1
    },
    "exceptions": {
      "pending_count": 6
    }
  },
  "meta": {
    "request_id": "req_9f1c4a7b2d8e",
    "timestamp": "2026-08-27T13:42:11.802Z"
  }
}

• operating_date_is_override — true when you passed ?date=YYYY-MM-DD explicitly; false when the date resolved to your tenant’s local operating day (the same resolution the intraday staffing and adherence panels use).
• forecast — null when no forecast rows exist for the day; otherwise per-channel required agent-minutes (required_agents × interval), resolved with the same math the forecast scheduler writes.
• staffing — null when no roster exists for the day; otherwise the distinct agents rostered, assignment rows, and shift-window minutes (paid-included) resolved in each shift’s local timezone — matching the adherence scorer exactly across DST boundaries and midnight-spanning shifts.
• requests — the agent self-serve queue; scoped to the caller. Managers (“owner”/“admin”) see org-wide counts; agents see only their own pending requests — the same scoping /wfm/requests applies, so the chip total and the page count cannot diverge.
• adherence — live open events right now, split into currently non-adherent and awaiting-the-scorer buckets.
• exceptions — adherence exceptions pending supervisor review only; approved/denied/cancelled close them, mirroring /wfm/adherence-exceptions.