> ## Documentation Index
> Fetch the complete documentation index at: https://docs.orbit.devotel.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Inbox API

> Agent inbox triage — assignment, snooze, status, notes

# Inbox API

Agent inbox triage — assignment, snooze, status, notes

**Base path:** `/api/v1/inbox`

**Endpoint count:** 63

***

### List team-only internal notes (newest first)

<Note>
  `GET /api/v1/inbox/{conversationId}/internal-notes`
</Note>

<ParamField path="conversationId" type="string" required>
  —
</ParamField>

<RequestExample>
  <CodeGroup>
    ```bash cURL theme={null}
    curl -X GET "https://orbit-api.devotel.io/api/v1/inbox/{conversationId}/internal-notes" \
      -H "X-API-Key: dv_live_sk_your_key_here" 
    ```

    ```typescript Node.js theme={null}
    import { Orbit } from '@devotel/orbit-sdk'

    const orbit = new Orbit({
      apiKey: process.env.ORBIT_API_KEY!,
    })

    const res = await fetch('https://orbit-api.devotel.io/api/v1/inbox/{conversationId}/internal-notes', {
      method: 'GET',
      headers: {
        'X-API-Key': process.env.ORBIT_API_KEY!,
      },
    })
    console.log(await res.json())


    ```

    ```python Python theme={null}
    import os, requests

    headers = {"X-API-Key": os.environ["ORBIT_API_KEY"]}
    r = requests.get("https://orbit-api.devotel.io/api/v1/inbox/{conversationId}/internal-notes", headers=headers)
    print(r.json())
    ```

    ```go Go theme={null}
    package main

    import (
    	"bytes"
    	"net/http"
    	"os"
    )

    func main() {
    	req, _ := http.NewRequest("GET", "https://orbit-api.devotel.io/api/v1/inbox/{conversationId}/internal-notes", nil)
    	req.Header.Set("X-API-Key", os.Getenv("ORBIT_API_KEY"))

    	http.DefaultClient.Do(req)
    }
    ```

    ```ruby Ruby theme={null}
    require 'net/http'
    require 'json'

    uri = URI('https://orbit-api.devotel.io/api/v1/inbox/{conversationId}/internal-notes')
    req = Net::HTTP::Get.new(uri)
    req['X-API-Key'] = ENV['ORBIT_API_KEY']


    res = Net::HTTP.start(uri.host, uri.port, use_ssl: true) { |h| h.request(req) }
    puts res.body
    ```

    ```php PHP theme={null}
    <?php
    $ch = curl_init('https://orbit-api.devotel.io/api/v1/inbox/{conversationId}/internal-notes');
    curl_setopt($ch, CURLOPT_RETURNTRANSFER, true);
    curl_setopt($ch, CURLOPT_CUSTOMREQUEST, 'GET');
    curl_setopt($ch, CURLOPT_HTTPHEADER, [
      'X-API-Key: ' . getenv('ORBIT_API_KEY'),

    ]);

    echo curl_exec($ch);
    ```
  </CodeGroup>
</RequestExample>

***

### List user ids currently viewing this conversation (legacy)

<Note>
  `GET /api/v1/inbox/{conversationId}/viewers`
</Note>

Returns just the de-duped user-id list for backwards compatibility with older dashboards. New callers should use `GET /inbox/conversations/:id/presence` for the rich {viewers, typing} snapshot with names + avatars.

<ParamField path="conversationId" type="string" required>
  —
</ParamField>

<RequestExample>
  <CodeGroup>
    ```bash cURL theme={null}
    curl -X GET "https://orbit-api.devotel.io/api/v1/inbox/{conversationId}/viewers" \
      -H "X-API-Key: dv_live_sk_your_key_here" 
    ```

    ```typescript Node.js theme={null}
    import { Orbit } from '@devotel/orbit-sdk'

    const orbit = new Orbit({
      apiKey: process.env.ORBIT_API_KEY!,
    })

    const res = await fetch('https://orbit-api.devotel.io/api/v1/inbox/{conversationId}/viewers', {
      method: 'GET',
      headers: {
        'X-API-Key': process.env.ORBIT_API_KEY!,
      },
    })
    console.log(await res.json())


    ```

    ```python Python theme={null}
    import os, requests

    headers = {"X-API-Key": os.environ["ORBIT_API_KEY"]}
    r = requests.get("https://orbit-api.devotel.io/api/v1/inbox/{conversationId}/viewers", headers=headers)
    print(r.json())
    ```

    ```go Go theme={null}
    package main

    import (
    	"bytes"
    	"net/http"
    	"os"
    )

    func main() {
    	req, _ := http.NewRequest("GET", "https://orbit-api.devotel.io/api/v1/inbox/{conversationId}/viewers", nil)
    	req.Header.Set("X-API-Key", os.Getenv("ORBIT_API_KEY"))

    	http.DefaultClient.Do(req)
    }
    ```

    ```ruby Ruby theme={null}
    require 'net/http'
    require 'json'

    uri = URI('https://orbit-api.devotel.io/api/v1/inbox/{conversationId}/viewers')
    req = Net::HTTP::Get.new(uri)
    req['X-API-Key'] = ENV['ORBIT_API_KEY']


    res = Net::HTTP.start(uri.host, uri.port, use_ssl: true) { |h| h.request(req) }
    puts res.body
    ```

    ```php PHP theme={null}
    <?php
    $ch = curl_init('https://orbit-api.devotel.io/api/v1/inbox/{conversationId}/viewers');
    curl_setopt($ch, CURLOPT_RETURNTRANSFER, true);
    curl_setopt($ch, CURLOPT_CUSTOMREQUEST, 'GET');
    curl_setopt($ch, CURLOPT_HTTPHEADER, [
      'X-API-Key: ' . getenv('ORBIT_API_KEY'),

    ]);

    echo curl_exec($ch);
    ```
  </CodeGroup>
</RequestExample>

***

### AI-deflection budget config + live monthly usage

<Note>
  `GET /api/v1/inbox/ai-deflection/budget`
</Note>

Returns the tenant's per-month AI-deflection cap configuration plus live usage (count of `resolved_by_ai = true` conversations this month) and a derived cost-savings panel comparing AI resolution cost to the tenant's configured human-agent cost.

<RequestExample>
  <CodeGroup>
    ```bash cURL theme={null}
    curl -X GET "https://orbit-api.devotel.io/api/v1/inbox/ai-deflection/budget" \
      -H "X-API-Key: dv_live_sk_your_key_here" 
    ```

    ```typescript Node.js theme={null}
    import { Orbit } from '@devotel/orbit-sdk'

    const orbit = new Orbit({
      apiKey: process.env.ORBIT_API_KEY!,
    })

    const res = await fetch('https://orbit-api.devotel.io/api/v1/inbox/ai-deflection/budget', {
      method: 'GET',
      headers: {
        'X-API-Key': process.env.ORBIT_API_KEY!,
      },
    })
    console.log(await res.json())


    ```

    ```python Python theme={null}
    import os, requests

    headers = {"X-API-Key": os.environ["ORBIT_API_KEY"]}
    r = requests.get("https://orbit-api.devotel.io/api/v1/inbox/ai-deflection/budget", headers=headers)
    print(r.json())
    ```

    ```go Go theme={null}
    package main

    import (
    	"bytes"
    	"net/http"
    	"os"
    )

    func main() {
    	req, _ := http.NewRequest("GET", "https://orbit-api.devotel.io/api/v1/inbox/ai-deflection/budget", nil)
    	req.Header.Set("X-API-Key", os.Getenv("ORBIT_API_KEY"))

    	http.DefaultClient.Do(req)
    }
    ```

    ```ruby Ruby theme={null}
    require 'net/http'
    require 'json'

    uri = URI('https://orbit-api.devotel.io/api/v1/inbox/ai-deflection/budget')
    req = Net::HTTP::Get.new(uri)
    req['X-API-Key'] = ENV['ORBIT_API_KEY']


    res = Net::HTTP.start(uri.host, uri.port, use_ssl: true) { |h| h.request(req) }
    puts res.body
    ```

    ```php PHP theme={null}
    <?php
    $ch = curl_init('https://orbit-api.devotel.io/api/v1/inbox/ai-deflection/budget');
    curl_setopt($ch, CURLOPT_RETURNTRANSFER, true);
    curl_setopt($ch, CURLOPT_CUSTOMREQUEST, 'GET');
    curl_setopt($ch, CURLOPT_HTTPHEADER, [
      'X-API-Key: ' . getenv('ORBIT_API_KEY'),

    ]);

    echo curl_exec($ch);
    ```
  </CodeGroup>
</RequestExample>

***

### Snapshot the {viewers, typing} state for one conversation (audit #PRESENCE-1)

<Note>
  `GET /api/v1/inbox/conversations/{conversationId}/presence`
</Note>

Returns the live presence state — every operator currently viewing the conversation (with display name, avatar URL, and first-joined timestamp), plus every operator currently typing. The FE calls this once on conversation mount to seed its avatar stack + typing pill, then keeps state fresh via the inbox WS (`presence.viewing` / `presence.left` / `typing.started` / `typing.stopped` events). Both lists are de-duped by user id; two windows of the same user surface once.

<ParamField path="conversationId" type="string" required>
  —
</ParamField>

<RequestExample>
  <CodeGroup>
    ```bash cURL theme={null}
    curl -X GET "https://orbit-api.devotel.io/api/v1/inbox/conversations/{conversationId}/presence" \
      -H "X-API-Key: dv_live_sk_your_key_here" 
    ```

    ```typescript Node.js theme={null}
    import { Orbit } from '@devotel/orbit-sdk'

    const orbit = new Orbit({
      apiKey: process.env.ORBIT_API_KEY!,
    })

    const res = await fetch('https://orbit-api.devotel.io/api/v1/inbox/conversations/{conversationId}/presence', {
      method: 'GET',
      headers: {
        'X-API-Key': process.env.ORBIT_API_KEY!,
      },
    })
    console.log(await res.json())


    ```

    ```python Python theme={null}
    import os, requests

    headers = {"X-API-Key": os.environ["ORBIT_API_KEY"]}
    r = requests.get("https://orbit-api.devotel.io/api/v1/inbox/conversations/{conversationId}/presence", headers=headers)
    print(r.json())
    ```

    ```go Go theme={null}
    package main

    import (
    	"bytes"
    	"net/http"
    	"os"
    )

    func main() {
    	req, _ := http.NewRequest("GET", "https://orbit-api.devotel.io/api/v1/inbox/conversations/{conversationId}/presence", nil)
    	req.Header.Set("X-API-Key", os.Getenv("ORBIT_API_KEY"))

    	http.DefaultClient.Do(req)
    }
    ```

    ```ruby Ruby theme={null}
    require 'net/http'
    require 'json'

    uri = URI('https://orbit-api.devotel.io/api/v1/inbox/conversations/{conversationId}/presence')
    req = Net::HTTP::Get.new(uri)
    req['X-API-Key'] = ENV['ORBIT_API_KEY']


    res = Net::HTTP.start(uri.host, uri.port, use_ssl: true) { |h| h.request(req) }
    puts res.body
    ```

    ```php PHP theme={null}
    <?php
    $ch = curl_init('https://orbit-api.devotel.io/api/v1/inbox/conversations/{conversationId}/presence');
    curl_setopt($ch, CURLOPT_RETURNTRANSFER, true);
    curl_setopt($ch, CURLOPT_CUSTOMREQUEST, 'GET');
    curl_setopt($ch, CURLOPT_HTTPHEADER, [
      'X-API-Key: ' . getenv('ORBIT_API_KEY'),

    ]);

    echo curl_exec($ch);
    ```
  </CodeGroup>
</RequestExample>

***

### Label distribution + AI confidence histogram + override rate

<Note>
  `GET /api/v1/inbox/dispositions/stats`
</Note>

<RequestExample>
  <CodeGroup>
    ```bash cURL theme={null}
    curl -X GET "https://orbit-api.devotel.io/api/v1/inbox/dispositions/stats" \
      -H "X-API-Key: dv_live_sk_your_key_here" 
    ```

    ```typescript Node.js theme={null}
    import { Orbit } from '@devotel/orbit-sdk'

    const orbit = new Orbit({
      apiKey: process.env.ORBIT_API_KEY!,
    })

    const res = await fetch('https://orbit-api.devotel.io/api/v1/inbox/dispositions/stats', {
      method: 'GET',
      headers: {
        'X-API-Key': process.env.ORBIT_API_KEY!,
      },
    })
    console.log(await res.json())


    ```

    ```python Python theme={null}
    import os, requests

    headers = {"X-API-Key": os.environ["ORBIT_API_KEY"]}
    r = requests.get("https://orbit-api.devotel.io/api/v1/inbox/dispositions/stats", headers=headers)
    print(r.json())
    ```

    ```go Go theme={null}
    package main

    import (
    	"bytes"
    	"net/http"
    	"os"
    )

    func main() {
    	req, _ := http.NewRequest("GET", "https://orbit-api.devotel.io/api/v1/inbox/dispositions/stats", nil)
    	req.Header.Set("X-API-Key", os.Getenv("ORBIT_API_KEY"))

    	http.DefaultClient.Do(req)
    }
    ```

    ```ruby Ruby theme={null}
    require 'net/http'
    require 'json'

    uri = URI('https://orbit-api.devotel.io/api/v1/inbox/dispositions/stats')
    req = Net::HTTP::Get.new(uri)
    req['X-API-Key'] = ENV['ORBIT_API_KEY']


    res = Net::HTTP.start(uri.host, uri.port, use_ssl: true) { |h| h.request(req) }
    puts res.body
    ```

    ```php PHP theme={null}
    <?php
    $ch = curl_init('https://orbit-api.devotel.io/api/v1/inbox/dispositions/stats');
    curl_setopt($ch, CURLOPT_RETURNTRANSFER, true);
    curl_setopt($ch, CURLOPT_CUSTOMREQUEST, 'GET');
    curl_setopt($ch, CURLOPT_HTTPHEADER, [
      'X-API-Key: ' . getenv('ORBIT_API_KEY'),

    ]);

    echo curl_exec($ch);
    ```
  </CodeGroup>
</RequestExample>

***

### List all disposition taxonomies for this tenant

<Note>
  `GET /api/v1/inbox/dispositions/taxonomies`
</Note>

<RequestExample>
  <CodeGroup>
    ```bash cURL theme={null}
    curl -X GET "https://orbit-api.devotel.io/api/v1/inbox/dispositions/taxonomies" \
      -H "X-API-Key: dv_live_sk_your_key_here" 
    ```

    ```typescript Node.js theme={null}
    import { Orbit } from '@devotel/orbit-sdk'

    const orbit = new Orbit({
      apiKey: process.env.ORBIT_API_KEY!,
    })

    const res = await fetch('https://orbit-api.devotel.io/api/v1/inbox/dispositions/taxonomies', {
      method: 'GET',
      headers: {
        'X-API-Key': process.env.ORBIT_API_KEY!,
      },
    })
    console.log(await res.json())


    ```

    ```python Python theme={null}
    import os, requests

    headers = {"X-API-Key": os.environ["ORBIT_API_KEY"]}
    r = requests.get("https://orbit-api.devotel.io/api/v1/inbox/dispositions/taxonomies", headers=headers)
    print(r.json())
    ```

    ```go Go theme={null}
    package main

    import (
    	"bytes"
    	"net/http"
    	"os"
    )

    func main() {
    	req, _ := http.NewRequest("GET", "https://orbit-api.devotel.io/api/v1/inbox/dispositions/taxonomies", nil)
    	req.Header.Set("X-API-Key", os.Getenv("ORBIT_API_KEY"))

    	http.DefaultClient.Do(req)
    }
    ```

    ```ruby Ruby theme={null}
    require 'net/http'
    require 'json'

    uri = URI('https://orbit-api.devotel.io/api/v1/inbox/dispositions/taxonomies')
    req = Net::HTTP::Get.new(uri)
    req['X-API-Key'] = ENV['ORBIT_API_KEY']


    res = Net::HTTP.start(uri.host, uri.port, use_ssl: true) { |h| h.request(req) }
    puts res.body
    ```

    ```php PHP theme={null}
    <?php
    $ch = curl_init('https://orbit-api.devotel.io/api/v1/inbox/dispositions/taxonomies');
    curl_setopt($ch, CURLOPT_RETURNTRANSFER, true);
    curl_setopt($ch, CURLOPT_CUSTOMREQUEST, 'GET');
    curl_setopt($ch, CURLOPT_HTTPHEADER, [
      'X-API-Key: ' . getenv('ORBIT_API_KEY'),

    ]);

    echo curl_exec($ch);
    ```
  </CodeGroup>
</RequestExample>

***

### List clustered deflection-miss knowledge gaps

<Note>
  `GET /api/v1/inbox/knowledge-gaps`
</Note>

Returns deflection-miss rows from tenant\_\*.knowledge\_gaps over the look-back window, clustered by token-overlap so recurring unanswered questions surface as one item with a miss\_count. Each cluster carries a suggested topic hint for the KB-author to seed a new article.

<RequestExample>
  <CodeGroup>
    ```bash cURL theme={null}
    curl -X GET "https://orbit-api.devotel.io/api/v1/inbox/knowledge-gaps" \
      -H "X-API-Key: dv_live_sk_your_key_here" 
    ```

    ```typescript Node.js theme={null}
    import { Orbit } from '@devotel/orbit-sdk'

    const orbit = new Orbit({
      apiKey: process.env.ORBIT_API_KEY!,
    })

    const res = await fetch('https://orbit-api.devotel.io/api/v1/inbox/knowledge-gaps', {
      method: 'GET',
      headers: {
        'X-API-Key': process.env.ORBIT_API_KEY!,
      },
    })
    console.log(await res.json())


    ```

    ```python Python theme={null}
    import os, requests

    headers = {"X-API-Key": os.environ["ORBIT_API_KEY"]}
    r = requests.get("https://orbit-api.devotel.io/api/v1/inbox/knowledge-gaps", headers=headers)
    print(r.json())
    ```

    ```go Go theme={null}
    package main

    import (
    	"bytes"
    	"net/http"
    	"os"
    )

    func main() {
    	req, _ := http.NewRequest("GET", "https://orbit-api.devotel.io/api/v1/inbox/knowledge-gaps", nil)
    	req.Header.Set("X-API-Key", os.Getenv("ORBIT_API_KEY"))

    	http.DefaultClient.Do(req)
    }
    ```

    ```ruby Ruby theme={null}
    require 'net/http'
    require 'json'

    uri = URI('https://orbit-api.devotel.io/api/v1/inbox/knowledge-gaps')
    req = Net::HTTP::Get.new(uri)
    req['X-API-Key'] = ENV['ORBIT_API_KEY']


    res = Net::HTTP.start(uri.host, uri.port, use_ssl: true) { |h| h.request(req) }
    puts res.body
    ```

    ```php PHP theme={null}
    <?php
    $ch = curl_init('https://orbit-api.devotel.io/api/v1/inbox/knowledge-gaps');
    curl_setopt($ch, CURLOPT_RETURNTRANSFER, true);
    curl_setopt($ch, CURLOPT_CUSTOMREQUEST, 'GET');
    curl_setopt($ch, CURLOPT_HTTPHEADER, [
      'X-API-Key: ' . getenv('ORBIT_API_KEY'),

    ]);

    echo curl_exec($ch);
    ```
  </CodeGroup>
</RequestExample>

***

### List personal + shared agent macros

<Note>
  `GET /api/v1/inbox/macros`
</Note>

<RequestExample>
  <CodeGroup>
    ```bash cURL theme={null}
    curl -X GET "https://orbit-api.devotel.io/api/v1/inbox/macros" \
      -H "X-API-Key: dv_live_sk_your_key_here" 
    ```

    ```typescript Node.js theme={null}
    import { Orbit } from '@devotel/orbit-sdk'

    const orbit = new Orbit({
      apiKey: process.env.ORBIT_API_KEY!,
    })

    const res = await fetch('https://orbit-api.devotel.io/api/v1/inbox/macros', {
      method: 'GET',
      headers: {
        'X-API-Key': process.env.ORBIT_API_KEY!,
      },
    })
    console.log(await res.json())


    ```

    ```python Python theme={null}
    import os, requests

    headers = {"X-API-Key": os.environ["ORBIT_API_KEY"]}
    r = requests.get("https://orbit-api.devotel.io/api/v1/inbox/macros", headers=headers)
    print(r.json())
    ```

    ```go Go theme={null}
    package main

    import (
    	"bytes"
    	"net/http"
    	"os"
    )

    func main() {
    	req, _ := http.NewRequest("GET", "https://orbit-api.devotel.io/api/v1/inbox/macros", nil)
    	req.Header.Set("X-API-Key", os.Getenv("ORBIT_API_KEY"))

    	http.DefaultClient.Do(req)
    }
    ```

    ```ruby Ruby theme={null}
    require 'net/http'
    require 'json'

    uri = URI('https://orbit-api.devotel.io/api/v1/inbox/macros')
    req = Net::HTTP::Get.new(uri)
    req['X-API-Key'] = ENV['ORBIT_API_KEY']


    res = Net::HTTP.start(uri.host, uri.port, use_ssl: true) { |h| h.request(req) }
    puts res.body
    ```

    ```php PHP theme={null}
    <?php
    $ch = curl_init('https://orbit-api.devotel.io/api/v1/inbox/macros');
    curl_setopt($ch, CURLOPT_RETURNTRANSFER, true);
    curl_setopt($ch, CURLOPT_CUSTOMREQUEST, 'GET');
    curl_setopt($ch, CURLOPT_HTTPHEADER, [
      'X-API-Key: ' . getenv('ORBIT_API_KEY'),

    ]);

    echo curl_exec($ch);
    ```
  </CodeGroup>
</RequestExample>

***

### Most-used macros for the calling user

<Note>
  `GET /api/v1/inbox/macros/popular`
</Note>

Ranks by the caller's own recent run count (last 30 days) plus each macro's overall usage\_count as a tiebreaker, so heavy hitters surface in the palette without drowning out the operator's own favourites.

<RequestExample>
  <CodeGroup>
    ```bash cURL theme={null}
    curl -X GET "https://orbit-api.devotel.io/api/v1/inbox/macros/popular" \
      -H "X-API-Key: dv_live_sk_your_key_here" 
    ```

    ```typescript Node.js theme={null}
    import { Orbit } from '@devotel/orbit-sdk'

    const orbit = new Orbit({
      apiKey: process.env.ORBIT_API_KEY!,
    })

    const res = await fetch('https://orbit-api.devotel.io/api/v1/inbox/macros/popular', {
      method: 'GET',
      headers: {
        'X-API-Key': process.env.ORBIT_API_KEY!,
      },
    })
    console.log(await res.json())


    ```

    ```python Python theme={null}
    import os, requests

    headers = {"X-API-Key": os.environ["ORBIT_API_KEY"]}
    r = requests.get("https://orbit-api.devotel.io/api/v1/inbox/macros/popular", headers=headers)
    print(r.json())
    ```

    ```go Go theme={null}
    package main

    import (
    	"bytes"
    	"net/http"
    	"os"
    )

    func main() {
    	req, _ := http.NewRequest("GET", "https://orbit-api.devotel.io/api/v1/inbox/macros/popular", nil)
    	req.Header.Set("X-API-Key", os.Getenv("ORBIT_API_KEY"))

    	http.DefaultClient.Do(req)
    }
    ```

    ```ruby Ruby theme={null}
    require 'net/http'
    require 'json'

    uri = URI('https://orbit-api.devotel.io/api/v1/inbox/macros/popular')
    req = Net::HTTP::Get.new(uri)
    req['X-API-Key'] = ENV['ORBIT_API_KEY']


    res = Net::HTTP.start(uri.host, uri.port, use_ssl: true) { |h| h.request(req) }
    puts res.body
    ```

    ```php PHP theme={null}
    <?php
    $ch = curl_init('https://orbit-api.devotel.io/api/v1/inbox/macros/popular');
    curl_setopt($ch, CURLOPT_RETURNTRANSFER, true);
    curl_setopt($ch, CURLOPT_CUSTOMREQUEST, 'GET');
    curl_setopt($ch, CURLOPT_HTTPHEADER, [
      'X-API-Key: ' . getenv('ORBIT_API_KEY'),

    ]);

    echo curl_exec($ch);
    ```
  </CodeGroup>
</RequestExample>

***

### List conversation routing rules

<Note>
  `GET /api/v1/inbox/routing-rules`
</Note>

Returns every rule for the tenant, ordered by priority ASC (1 = first to evaluate) then created\_at ASC as a stable tie-breaker.

<RequestExample>
  <CodeGroup>
    ```bash cURL theme={null}
    curl -X GET "https://orbit-api.devotel.io/api/v1/inbox/routing-rules" \
      -H "X-API-Key: dv_live_sk_your_key_here" 
    ```

    ```typescript Node.js theme={null}
    import { Orbit } from '@devotel/orbit-sdk'

    const orbit = new Orbit({
      apiKey: process.env.ORBIT_API_KEY!,
    })

    const res = await fetch('https://orbit-api.devotel.io/api/v1/inbox/routing-rules', {
      method: 'GET',
      headers: {
        'X-API-Key': process.env.ORBIT_API_KEY!,
      },
    })
    console.log(await res.json())


    ```

    ```python Python theme={null}
    import os, requests

    headers = {"X-API-Key": os.environ["ORBIT_API_KEY"]}
    r = requests.get("https://orbit-api.devotel.io/api/v1/inbox/routing-rules", headers=headers)
    print(r.json())
    ```

    ```go Go theme={null}
    package main

    import (
    	"bytes"
    	"net/http"
    	"os"
    )

    func main() {
    	req, _ := http.NewRequest("GET", "https://orbit-api.devotel.io/api/v1/inbox/routing-rules", nil)
    	req.Header.Set("X-API-Key", os.Getenv("ORBIT_API_KEY"))

    	http.DefaultClient.Do(req)
    }
    ```

    ```ruby Ruby theme={null}
    require 'net/http'
    require 'json'

    uri = URI('https://orbit-api.devotel.io/api/v1/inbox/routing-rules')
    req = Net::HTTP::Get.new(uri)
    req['X-API-Key'] = ENV['ORBIT_API_KEY']


    res = Net::HTTP.start(uri.host, uri.port, use_ssl: true) { |h| h.request(req) }
    puts res.body
    ```

    ```php PHP theme={null}
    <?php
    $ch = curl_init('https://orbit-api.devotel.io/api/v1/inbox/routing-rules');
    curl_setopt($ch, CURLOPT_RETURNTRANSFER, true);
    curl_setopt($ch, CURLOPT_CUSTOMREQUEST, 'GET');
    curl_setopt($ch, CURLOPT_HTTPHEADER, [
      'X-API-Key: ' . getenv('ORBIT_API_KEY'),

    ]);

    echo curl_exec($ch);
    ```
  </CodeGroup>
</RequestExample>

***

### List the calling user's saved searches (alive only)

<Note>
  `GET /api/v1/inbox/searches`
</Note>

Returns up to 100 alive saved searches for the calling user ordered by most-recently-updated. Pre-migration tenants get an empty array (200) rather than a 500 so the FE can render while the per-tenant migration catches up.

<RequestExample>
  <CodeGroup>
    ```bash cURL theme={null}
    curl -X GET "https://orbit-api.devotel.io/api/v1/inbox/searches" \
      -H "X-API-Key: dv_live_sk_your_key_here" 
    ```

    ```typescript Node.js theme={null}
    import { Orbit } from '@devotel/orbit-sdk'

    const orbit = new Orbit({
      apiKey: process.env.ORBIT_API_KEY!,
    })

    const res = await fetch('https://orbit-api.devotel.io/api/v1/inbox/searches', {
      method: 'GET',
      headers: {
        'X-API-Key': process.env.ORBIT_API_KEY!,
      },
    })
    console.log(await res.json())


    ```

    ```python Python theme={null}
    import os, requests

    headers = {"X-API-Key": os.environ["ORBIT_API_KEY"]}
    r = requests.get("https://orbit-api.devotel.io/api/v1/inbox/searches", headers=headers)
    print(r.json())
    ```

    ```go Go theme={null}
    package main

    import (
    	"bytes"
    	"net/http"
    	"os"
    )

    func main() {
    	req, _ := http.NewRequest("GET", "https://orbit-api.devotel.io/api/v1/inbox/searches", nil)
    	req.Header.Set("X-API-Key", os.Getenv("ORBIT_API_KEY"))

    	http.DefaultClient.Do(req)
    }
    ```

    ```ruby Ruby theme={null}
    require 'net/http'
    require 'json'

    uri = URI('https://orbit-api.devotel.io/api/v1/inbox/searches')
    req = Net::HTTP::Get.new(uri)
    req['X-API-Key'] = ENV['ORBIT_API_KEY']


    res = Net::HTTP.start(uri.host, uri.port, use_ssl: true) { |h| h.request(req) }
    puts res.body
    ```

    ```php PHP theme={null}
    <?php
    $ch = curl_init('https://orbit-api.devotel.io/api/v1/inbox/searches');
    curl_setopt($ch, CURLOPT_RETURNTRANSFER, true);
    curl_setopt($ch, CURLOPT_CUSTOMREQUEST, 'GET');
    curl_setopt($ch, CURLOPT_HTTPHEADER, [
      'X-API-Key: ' . getenv('ORBIT_API_KEY'),

    ]);

    echo curl_exec($ch);
    ```
  </CodeGroup>
</RequestExample>

***

### Compute the SLA state (due-at, breach flags) for a conversation

<Note>
  `GET /api/v1/inbox/sla/conversations/{conversationId}`
</Note>

<ParamField path="conversationId" type="string" required>
  —
</ParamField>

<RequestExample>
  <CodeGroup>
    ```bash cURL theme={null}
    curl -X GET "https://orbit-api.devotel.io/api/v1/inbox/sla/conversations/{conversationId}" \
      -H "X-API-Key: dv_live_sk_your_key_here" 
    ```

    ```typescript Node.js theme={null}
    import { Orbit } from '@devotel/orbit-sdk'

    const orbit = new Orbit({
      apiKey: process.env.ORBIT_API_KEY!,
    })

    const res = await fetch('https://orbit-api.devotel.io/api/v1/inbox/sla/conversations/{conversationId}', {
      method: 'GET',
      headers: {
        'X-API-Key': process.env.ORBIT_API_KEY!,
      },
    })
    console.log(await res.json())


    ```

    ```python Python theme={null}
    import os, requests

    headers = {"X-API-Key": os.environ["ORBIT_API_KEY"]}
    r = requests.get("https://orbit-api.devotel.io/api/v1/inbox/sla/conversations/{conversationId}", headers=headers)
    print(r.json())
    ```

    ```go Go theme={null}
    package main

    import (
    	"bytes"
    	"net/http"
    	"os"
    )

    func main() {
    	req, _ := http.NewRequest("GET", "https://orbit-api.devotel.io/api/v1/inbox/sla/conversations/{conversationId}", nil)
    	req.Header.Set("X-API-Key", os.Getenv("ORBIT_API_KEY"))

    	http.DefaultClient.Do(req)
    }
    ```

    ```ruby Ruby theme={null}
    require 'net/http'
    require 'json'

    uri = URI('https://orbit-api.devotel.io/api/v1/inbox/sla/conversations/{conversationId}')
    req = Net::HTTP::Get.new(uri)
    req['X-API-Key'] = ENV['ORBIT_API_KEY']


    res = Net::HTTP.start(uri.host, uri.port, use_ssl: true) { |h| h.request(req) }
    puts res.body
    ```

    ```php PHP theme={null}
    <?php
    $ch = curl_init('https://orbit-api.devotel.io/api/v1/inbox/sla/conversations/{conversationId}');
    curl_setopt($ch, CURLOPT_RETURNTRANSFER, true);
    curl_setopt($ch, CURLOPT_CUSTOMREQUEST, 'GET');
    curl_setopt($ch, CURLOPT_HTTPHEADER, [
      'X-API-Key: ' . getenv('ORBIT_API_KEY'),

    ]);

    echo curl_exec($ch);
    ```
  </CodeGroup>
</RequestExample>

***

### List inbox SLA policies

<Note>
  `GET /api/v1/inbox/sla/policies`
</Note>

Returns every SLA policy for the tenant. Empty array means the tenant inherits the platform synthetic defaults (D-24-1: 4h first-response, 24h resolution, business-hours-only).

<RequestExample>
  <CodeGroup>
    ```bash cURL theme={null}
    curl -X GET "https://orbit-api.devotel.io/api/v1/inbox/sla/policies" \
      -H "X-API-Key: dv_live_sk_your_key_here" 
    ```

    ```typescript Node.js theme={null}
    import { Orbit } from '@devotel/orbit-sdk'

    const orbit = new Orbit({
      apiKey: process.env.ORBIT_API_KEY!,
    })

    const res = await fetch('https://orbit-api.devotel.io/api/v1/inbox/sla/policies', {
      method: 'GET',
      headers: {
        'X-API-Key': process.env.ORBIT_API_KEY!,
      },
    })
    console.log(await res.json())


    ```

    ```python Python theme={null}
    import os, requests

    headers = {"X-API-Key": os.environ["ORBIT_API_KEY"]}
    r = requests.get("https://orbit-api.devotel.io/api/v1/inbox/sla/policies", headers=headers)
    print(r.json())
    ```

    ```go Go theme={null}
    package main

    import (
    	"bytes"
    	"net/http"
    	"os"
    )

    func main() {
    	req, _ := http.NewRequest("GET", "https://orbit-api.devotel.io/api/v1/inbox/sla/policies", nil)
    	req.Header.Set("X-API-Key", os.Getenv("ORBIT_API_KEY"))

    	http.DefaultClient.Do(req)
    }
    ```

    ```ruby Ruby theme={null}
    require 'net/http'
    require 'json'

    uri = URI('https://orbit-api.devotel.io/api/v1/inbox/sla/policies')
    req = Net::HTTP::Get.new(uri)
    req['X-API-Key'] = ENV['ORBIT_API_KEY']


    res = Net::HTTP.start(uri.host, uri.port, use_ssl: true) { |h| h.request(req) }
    puts res.body
    ```

    ```php PHP theme={null}
    <?php
    $ch = curl_init('https://orbit-api.devotel.io/api/v1/inbox/sla/policies');
    curl_setopt($ch, CURLOPT_RETURNTRANSFER, true);
    curl_setopt($ch, CURLOPT_CUSTOMREQUEST, 'GET');
    curl_setopt($ch, CURLOPT_HTTPHEADER, [
      'X-API-Key: ' . getenv('ORBIT_API_KEY'),

    ]);

    echo curl_exec($ch);
    ```
  </CodeGroup>
</RequestExample>

***

### Per-article deflection success-rate

<Note>
  `GET /api/v1/inbox/ticket-deflection/article-stats`
</Note>

Aggregates `conversations.metadata.deflection_outcome` per (knowledge\_base\_id, document\_id, chunk\_index) over the look-back window. `success_rate = succeeded / (succeeded + failed_reopened)` — `pending` rows are excluded from the denominator because they haven't matured past the 24h outcome window yet. Surfaces which KB chunks actually resolve tickets vs which ones get the customer to reply (Intercom Fin / Zendesk Answer Bot parity).

<RequestExample>
  <CodeGroup>
    ```bash cURL theme={null}
    curl -X GET "https://orbit-api.devotel.io/api/v1/inbox/ticket-deflection/article-stats" \
      -H "X-API-Key: dv_live_sk_your_key_here" 
    ```

    ```typescript Node.js theme={null}
    import { Orbit } from '@devotel/orbit-sdk'

    const orbit = new Orbit({
      apiKey: process.env.ORBIT_API_KEY!,
    })

    const res = await fetch('https://orbit-api.devotel.io/api/v1/inbox/ticket-deflection/article-stats', {
      method: 'GET',
      headers: {
        'X-API-Key': process.env.ORBIT_API_KEY!,
      },
    })
    console.log(await res.json())


    ```

    ```python Python theme={null}
    import os, requests

    headers = {"X-API-Key": os.environ["ORBIT_API_KEY"]}
    r = requests.get("https://orbit-api.devotel.io/api/v1/inbox/ticket-deflection/article-stats", headers=headers)
    print(r.json())
    ```

    ```go Go theme={null}
    package main

    import (
    	"bytes"
    	"net/http"
    	"os"
    )

    func main() {
    	req, _ := http.NewRequest("GET", "https://orbit-api.devotel.io/api/v1/inbox/ticket-deflection/article-stats", nil)
    	req.Header.Set("X-API-Key", os.Getenv("ORBIT_API_KEY"))

    	http.DefaultClient.Do(req)
    }
    ```

    ```ruby Ruby theme={null}
    require 'net/http'
    require 'json'

    uri = URI('https://orbit-api.devotel.io/api/v1/inbox/ticket-deflection/article-stats')
    req = Net::HTTP::Get.new(uri)
    req['X-API-Key'] = ENV['ORBIT_API_KEY']


    res = Net::HTTP.start(uri.host, uri.port, use_ssl: true) { |h| h.request(req) }
    puts res.body
    ```

    ```php PHP theme={null}
    <?php
    $ch = curl_init('https://orbit-api.devotel.io/api/v1/inbox/ticket-deflection/article-stats');
    curl_setopt($ch, CURLOPT_RETURNTRANSFER, true);
    curl_setopt($ch, CURLOPT_CUSTOMREQUEST, 'GET');
    curl_setopt($ch, CURLOPT_HTTPHEADER, [
      'X-API-Key: ' . getenv('ORBIT_API_KEY'),

    ]);

    echo curl_exec($ch);
    ```
  </CodeGroup>
</RequestExample>

***

### List inbox tickets for the tenant

<Note>
  `GET /api/v1/inbox/tickets`
</Note>

Paginated list of tickets. Default page size 50, max 100. Filters (AND-combined): status, priority, source, agent\_user\_id (use `__unassigned__` for NULL), contact\_id, disposition, opened\_after / opened\_before (ISO-8601). Ordered by opened\_at DESC.

<RequestExample>
  <CodeGroup>
    ```bash cURL theme={null}
    curl -X GET "https://orbit-api.devotel.io/api/v1/inbox/tickets" \
      -H "X-API-Key: dv_live_sk_your_key_here" 
    ```

    ```typescript Node.js theme={null}
    import { Orbit } from '@devotel/orbit-sdk'

    const orbit = new Orbit({
      apiKey: process.env.ORBIT_API_KEY!,
    })

    const res = await fetch('https://orbit-api.devotel.io/api/v1/inbox/tickets', {
      method: 'GET',
      headers: {
        'X-API-Key': process.env.ORBIT_API_KEY!,
      },
    })
    console.log(await res.json())


    ```

    ```python Python theme={null}
    import os, requests

    headers = {"X-API-Key": os.environ["ORBIT_API_KEY"]}
    r = requests.get("https://orbit-api.devotel.io/api/v1/inbox/tickets", headers=headers)
    print(r.json())
    ```

    ```go Go theme={null}
    package main

    import (
    	"bytes"
    	"net/http"
    	"os"
    )

    func main() {
    	req, _ := http.NewRequest("GET", "https://orbit-api.devotel.io/api/v1/inbox/tickets", nil)
    	req.Header.Set("X-API-Key", os.Getenv("ORBIT_API_KEY"))

    	http.DefaultClient.Do(req)
    }
    ```

    ```ruby Ruby theme={null}
    require 'net/http'
    require 'json'

    uri = URI('https://orbit-api.devotel.io/api/v1/inbox/tickets')
    req = Net::HTTP::Get.new(uri)
    req['X-API-Key'] = ENV['ORBIT_API_KEY']


    res = Net::HTTP.start(uri.host, uri.port, use_ssl: true) { |h| h.request(req) }
    puts res.body
    ```

    ```php PHP theme={null}
    <?php
    $ch = curl_init('https://orbit-api.devotel.io/api/v1/inbox/tickets');
    curl_setopt($ch, CURLOPT_RETURNTRANSFER, true);
    curl_setopt($ch, CURLOPT_CUSTOMREQUEST, 'GET');
    curl_setopt($ch, CURLOPT_HTTPHEADER, [
      'X-API-Key: ' . getenv('ORBIT_API_KEY'),

    ]);

    echo curl_exec($ch);
    ```
  </CodeGroup>
</RequestExample>

***

### List comments on a ticket (CSPaaS P0 — BT-CSPAAS)

<Note>
  `GET /api/v1/inbox/tickets/{id}/comments`
</Note>

Paginated list of comments / replies / internal notes on a ticket. Ordered created\_at ASC (oldest first) per the Zendesk / Intercom thread-view convention. Filter by `?visibility=public` (customer-visible) or `internal` (operator-only). 404 when the parent ticket is missing (distinct from a 200 empty list for a ticket with no comments yet).

<ParamField path="id" type="string" required>
  —
</ParamField>

<RequestExample>
  <CodeGroup>
    ```bash cURL theme={null}
    curl -X GET "https://orbit-api.devotel.io/api/v1/inbox/tickets/{id}/comments" \
      -H "X-API-Key: dv_live_sk_your_key_here" 
    ```

    ```typescript Node.js theme={null}
    import { Orbit } from '@devotel/orbit-sdk'

    const orbit = new Orbit({
      apiKey: process.env.ORBIT_API_KEY!,
    })

    const res = await fetch('https://orbit-api.devotel.io/api/v1/inbox/tickets/{id}/comments', {
      method: 'GET',
      headers: {
        'X-API-Key': process.env.ORBIT_API_KEY!,
      },
    })
    console.log(await res.json())


    ```

    ```python Python theme={null}
    import os, requests

    headers = {"X-API-Key": os.environ["ORBIT_API_KEY"]}
    r = requests.get("https://orbit-api.devotel.io/api/v1/inbox/tickets/{id}/comments", headers=headers)
    print(r.json())
    ```

    ```go Go theme={null}
    package main

    import (
    	"bytes"
    	"net/http"
    	"os"
    )

    func main() {
    	req, _ := http.NewRequest("GET", "https://orbit-api.devotel.io/api/v1/inbox/tickets/{id}/comments", nil)
    	req.Header.Set("X-API-Key", os.Getenv("ORBIT_API_KEY"))

    	http.DefaultClient.Do(req)
    }
    ```

    ```ruby Ruby theme={null}
    require 'net/http'
    require 'json'

    uri = URI('https://orbit-api.devotel.io/api/v1/inbox/tickets/{id}/comments')
    req = Net::HTTP::Get.new(uri)
    req['X-API-Key'] = ENV['ORBIT_API_KEY']


    res = Net::HTTP.start(uri.host, uri.port, use_ssl: true) { |h| h.request(req) }
    puts res.body
    ```

    ```php PHP theme={null}
    <?php
    $ch = curl_init('https://orbit-api.devotel.io/api/v1/inbox/tickets/{id}/comments');
    curl_setopt($ch, CURLOPT_RETURNTRANSFER, true);
    curl_setopt($ch, CURLOPT_CUSTOMREQUEST, 'GET');
    curl_setopt($ch, CURLOPT_HTTPHEADER, [
      'X-API-Key: ' . getenv('ORBIT_API_KEY'),

    ]);

    echo curl_exec($ch);
    ```
  </CodeGroup>
</RequestExample>

***

### Fetch the ticket (if any) associated with a call

<Note>
  `GET /api/v1/inbox/tickets/by-call/{callId}`
</Note>

Returns the ticket row whose `call_id` matches, or 404 if no ticket exists for this call. Powers the FE 'View ticket' action on the call-detail page.

<ParamField path="callId" type="string" required>
  —
</ParamField>

<RequestExample>
  <CodeGroup>
    ```bash cURL theme={null}
    curl -X GET "https://orbit-api.devotel.io/api/v1/inbox/tickets/by-call/{callId}" \
      -H "X-API-Key: dv_live_sk_your_key_here" 
    ```

    ```typescript Node.js theme={null}
    import { Orbit } from '@devotel/orbit-sdk'

    const orbit = new Orbit({
      apiKey: process.env.ORBIT_API_KEY!,
    })

    const res = await fetch('https://orbit-api.devotel.io/api/v1/inbox/tickets/by-call/{callId}', {
      method: 'GET',
      headers: {
        'X-API-Key': process.env.ORBIT_API_KEY!,
      },
    })
    console.log(await res.json())


    ```

    ```python Python theme={null}
    import os, requests

    headers = {"X-API-Key": os.environ["ORBIT_API_KEY"]}
    r = requests.get("https://orbit-api.devotel.io/api/v1/inbox/tickets/by-call/{callId}", headers=headers)
    print(r.json())
    ```

    ```go Go theme={null}
    package main

    import (
    	"bytes"
    	"net/http"
    	"os"
    )

    func main() {
    	req, _ := http.NewRequest("GET", "https://orbit-api.devotel.io/api/v1/inbox/tickets/by-call/{callId}", nil)
    	req.Header.Set("X-API-Key", os.Getenv("ORBIT_API_KEY"))

    	http.DefaultClient.Do(req)
    }
    ```

    ```ruby Ruby theme={null}
    require 'net/http'
    require 'json'

    uri = URI('https://orbit-api.devotel.io/api/v1/inbox/tickets/by-call/{callId}')
    req = Net::HTTP::Get.new(uri)
    req['X-API-Key'] = ENV['ORBIT_API_KEY']


    res = Net::HTTP.start(uri.host, uri.port, use_ssl: true) { |h| h.request(req) }
    puts res.body
    ```

    ```php PHP theme={null}
    <?php
    $ch = curl_init('https://orbit-api.devotel.io/api/v1/inbox/tickets/by-call/{callId}');
    curl_setopt($ch, CURLOPT_RETURNTRANSFER, true);
    curl_setopt($ch, CURLOPT_CUSTOMREQUEST, 'GET');
    curl_setopt($ch, CURLOPT_HTTPHEADER, [
      'X-API-Key: ' . getenv('ORBIT_API_KEY'),

    ]);

    echo curl_exec($ch);
    ```
  </CodeGroup>
</RequestExample>

***

### Merged timeline of customer conversations + internal team channels + DMs

<Note>
  `GET /api/v1/inbox/unified`
</Note>

<RequestExample>
  <CodeGroup>
    ```bash cURL theme={null}
    curl -X GET "https://orbit-api.devotel.io/api/v1/inbox/unified" \
      -H "X-API-Key: dv_live_sk_your_key_here" 
    ```

    ```typescript Node.js theme={null}
    import { Orbit } from '@devotel/orbit-sdk'

    const orbit = new Orbit({
      apiKey: process.env.ORBIT_API_KEY!,
    })

    const res = await fetch('https://orbit-api.devotel.io/api/v1/inbox/unified', {
      method: 'GET',
      headers: {
        'X-API-Key': process.env.ORBIT_API_KEY!,
      },
    })
    console.log(await res.json())


    ```

    ```python Python theme={null}
    import os, requests

    headers = {"X-API-Key": os.environ["ORBIT_API_KEY"]}
    r = requests.get("https://orbit-api.devotel.io/api/v1/inbox/unified", headers=headers)
    print(r.json())
    ```

    ```go Go theme={null}
    package main

    import (
    	"bytes"
    	"net/http"
    	"os"
    )

    func main() {
    	req, _ := http.NewRequest("GET", "https://orbit-api.devotel.io/api/v1/inbox/unified", nil)
    	req.Header.Set("X-API-Key", os.Getenv("ORBIT_API_KEY"))

    	http.DefaultClient.Do(req)
    }
    ```

    ```ruby Ruby theme={null}
    require 'net/http'
    require 'json'

    uri = URI('https://orbit-api.devotel.io/api/v1/inbox/unified')
    req = Net::HTTP::Get.new(uri)
    req['X-API-Key'] = ENV['ORBIT_API_KEY']


    res = Net::HTTP.start(uri.host, uri.port, use_ssl: true) { |h| h.request(req) }
    puts res.body
    ```

    ```php PHP theme={null}
    <?php
    $ch = curl_init('https://orbit-api.devotel.io/api/v1/inbox/unified');
    curl_setopt($ch, CURLOPT_RETURNTRANSFER, true);
    curl_setopt($ch, CURLOPT_CUSTOMREQUEST, 'GET');
    curl_setopt($ch, CURLOPT_HTTPHEADER, [
      'X-API-Key: ' . getenv('ORBIT_API_KEY'),

    ]);

    echo curl_exec($ch);
    ```
  </CodeGroup>
</RequestExample>

***

### List inbox saved views (personal + team)

<Note>
  `GET /api/v1/inbox/views`
</Note>

Returns the calling user's personal views plus every team-wide view for the tenant, ordered by `position` then `created_at`. Soft-deleted rows (`deleted_at IS NOT NULL`) are excluded.

<RequestExample>
  <CodeGroup>
    ```bash cURL theme={null}
    curl -X GET "https://orbit-api.devotel.io/api/v1/inbox/views" \
      -H "X-API-Key: dv_live_sk_your_key_here" 
    ```

    ```typescript Node.js theme={null}
    import { Orbit } from '@devotel/orbit-sdk'

    const orbit = new Orbit({
      apiKey: process.env.ORBIT_API_KEY!,
    })

    const res = await fetch('https://orbit-api.devotel.io/api/v1/inbox/views', {
      method: 'GET',
      headers: {
        'X-API-Key': process.env.ORBIT_API_KEY!,
      },
    })
    console.log(await res.json())


    ```

    ```python Python theme={null}
    import os, requests

    headers = {"X-API-Key": os.environ["ORBIT_API_KEY"]}
    r = requests.get("https://orbit-api.devotel.io/api/v1/inbox/views", headers=headers)
    print(r.json())
    ```

    ```go Go theme={null}
    package main

    import (
    	"bytes"
    	"net/http"
    	"os"
    )

    func main() {
    	req, _ := http.NewRequest("GET", "https://orbit-api.devotel.io/api/v1/inbox/views", nil)
    	req.Header.Set("X-API-Key", os.Getenv("ORBIT_API_KEY"))

    	http.DefaultClient.Do(req)
    }
    ```

    ```ruby Ruby theme={null}
    require 'net/http'
    require 'json'

    uri = URI('https://orbit-api.devotel.io/api/v1/inbox/views')
    req = Net::HTTP::Get.new(uri)
    req['X-API-Key'] = ENV['ORBIT_API_KEY']


    res = Net::HTTP.start(uri.host, uri.port, use_ssl: true) { |h| h.request(req) }
    puts res.body
    ```

    ```php PHP theme={null}
    <?php
    $ch = curl_init('https://orbit-api.devotel.io/api/v1/inbox/views');
    curl_setopt($ch, CURLOPT_RETURNTRANSFER, true);
    curl_setopt($ch, CURLOPT_CUSTOMREQUEST, 'GET');
    curl_setopt($ch, CURLOPT_HTTPHEADER, [
      'X-API-Key: ' . getenv('ORBIT_API_KEY'),

    ]);

    echo curl_exec($ch);
    ```
  </CodeGroup>
</RequestExample>

***

### Live counts for system smart folders + pinned saved views (audit #INBOX-VIEW-3)

<Note>
  `GET /api/v1/inbox/views/counts`
</Note>

<RequestExample>
  <CodeGroup>
    ```bash cURL theme={null}
    curl -X GET "https://orbit-api.devotel.io/api/v1/inbox/views/counts" \
      -H "X-API-Key: dv_live_sk_your_key_here" 
    ```

    ```typescript Node.js theme={null}
    import { Orbit } from '@devotel/orbit-sdk'

    const orbit = new Orbit({
      apiKey: process.env.ORBIT_API_KEY!,
    })

    const res = await fetch('https://orbit-api.devotel.io/api/v1/inbox/views/counts', {
      method: 'GET',
      headers: {
        'X-API-Key': process.env.ORBIT_API_KEY!,
      },
    })
    console.log(await res.json())


    ```

    ```python Python theme={null}
    import os, requests

    headers = {"X-API-Key": os.environ["ORBIT_API_KEY"]}
    r = requests.get("https://orbit-api.devotel.io/api/v1/inbox/views/counts", headers=headers)
    print(r.json())
    ```

    ```go Go theme={null}
    package main

    import (
    	"bytes"
    	"net/http"
    	"os"
    )

    func main() {
    	req, _ := http.NewRequest("GET", "https://orbit-api.devotel.io/api/v1/inbox/views/counts", nil)
    	req.Header.Set("X-API-Key", os.Getenv("ORBIT_API_KEY"))

    	http.DefaultClient.Do(req)
    }
    ```

    ```ruby Ruby theme={null}
    require 'net/http'
    require 'json'

    uri = URI('https://orbit-api.devotel.io/api/v1/inbox/views/counts')
    req = Net::HTTP::Get.new(uri)
    req['X-API-Key'] = ENV['ORBIT_API_KEY']


    res = Net::HTTP.start(uri.host, uri.port, use_ssl: true) { |h| h.request(req) }
    puts res.body
    ```

    ```php PHP theme={null}
    <?php
    $ch = curl_init('https://orbit-api.devotel.io/api/v1/inbox/views/counts');
    curl_setopt($ch, CURLOPT_RETURNTRANSFER, true);
    curl_setopt($ch, CURLOPT_CUSTOMREQUEST, 'GET');
    curl_setopt($ch, CURLOPT_HTTPHEADER, [
      'X-API-Key: ' . getenv('ORBIT_API_KEY'),

    ]);

    echo curl_exec($ch);
    ```
  </CodeGroup>
</RequestExample>

***

### Resolve a saved-view share token to its filter snapshot + label

<Note>
  `GET /api/v1/inbox/views/share/{token}`
</Note>

<ParamField path="token" type="string" required>
  —
</ParamField>

<RequestExample>
  <CodeGroup>
    ```bash cURL theme={null}
    curl -X GET "https://orbit-api.devotel.io/api/v1/inbox/views/share/{token}" \
      -H "X-API-Key: dv_live_sk_your_key_here" 
    ```

    ```typescript Node.js theme={null}
    import { Orbit } from '@devotel/orbit-sdk'

    const orbit = new Orbit({
      apiKey: process.env.ORBIT_API_KEY!,
    })

    const res = await fetch('https://orbit-api.devotel.io/api/v1/inbox/views/share/{token}', {
      method: 'GET',
      headers: {
        'X-API-Key': process.env.ORBIT_API_KEY!,
      },
    })
    console.log(await res.json())


    ```

    ```python Python theme={null}
    import os, requests

    headers = {"X-API-Key": os.environ["ORBIT_API_KEY"]}
    r = requests.get("https://orbit-api.devotel.io/api/v1/inbox/views/share/{token}", headers=headers)
    print(r.json())
    ```

    ```go Go theme={null}
    package main

    import (
    	"bytes"
    	"net/http"
    	"os"
    )

    func main() {
    	req, _ := http.NewRequest("GET", "https://orbit-api.devotel.io/api/v1/inbox/views/share/{token}", nil)
    	req.Header.Set("X-API-Key", os.Getenv("ORBIT_API_KEY"))

    	http.DefaultClient.Do(req)
    }
    ```

    ```ruby Ruby theme={null}
    require 'net/http'
    require 'json'

    uri = URI('https://orbit-api.devotel.io/api/v1/inbox/views/share/{token}')
    req = Net::HTTP::Get.new(uri)
    req['X-API-Key'] = ENV['ORBIT_API_KEY']


    res = Net::HTTP.start(uri.host, uri.port, use_ssl: true) { |h| h.request(req) }
    puts res.body
    ```

    ```php PHP theme={null}
    <?php
    $ch = curl_init('https://orbit-api.devotel.io/api/v1/inbox/views/share/{token}');
    curl_setopt($ch, CURLOPT_RETURNTRANSFER, true);
    curl_setopt($ch, CURLOPT_CUSTOMREQUEST, 'GET');
    curl_setopt($ch, CURLOPT_HTTPHEADER, [
      'X-API-Key: ' . getenv('ORBIT_API_KEY'),

    ]);

    echo curl_exec($ch);
    ```
  </CodeGroup>
</RequestExample>

***

### Post a team-only internal note on a conversation

<Note>
  `POST /api/v1/inbox/{conversationId}/internal-notes`
</Note>

Notes are stored in the tenant schema and never sent to the customer channel. Emits `note.internal.created` so other dashboards see the new note in real time.

<ParamField path="conversationId" type="string" required>
  —
</ParamField>

<ParamField body="content" type="string" required>
  —
</ParamField>

<RequestExample>
  <CodeGroup>
    ```bash cURL theme={null}
    curl -X POST "https://orbit-api.devotel.io/api/v1/inbox/{conversationId}/internal-notes" \
      -H "X-API-Key: dv_live_sk_your_key_here" \
      -H "Content-Type: application/json" \
      -d '{
      "content": "string"
    }'
    ```

    ```typescript Node.js theme={null}
    import { Orbit } from '@devotel/orbit-sdk'

    const orbit = new Orbit({
      apiKey: process.env.ORBIT_API_KEY!,
    })

    const res = await fetch('https://orbit-api.devotel.io/api/v1/inbox/{conversationId}/internal-notes', {
      method: 'POST',
      headers: {
        'X-API-Key': process.env.ORBIT_API_KEY!,
        'Content-Type': 'application/json',
      },
      body: JSON.stringify({
      "content": "string"
    }),
    })
    console.log(await res.json())
    ```

    ```python Python theme={null}
    import os, requests

    headers = {"X-API-Key": os.environ["ORBIT_API_KEY"]}
    headers["Content-Type"] = "application/json"
    r = requests.post("https://orbit-api.devotel.io/api/v1/inbox/{conversationId}/internal-notes", headers=headers, json={
      "content": "string"
    })
    print(r.json())
    ```

    ```go Go theme={null}
    package main

    import (
    	"bytes"
    	"net/http"
    	"os"
    )

    func main() {
    	req, _ := http.NewRequest("POST", "https://orbit-api.devotel.io/api/v1/inbox/{conversationId}/internal-notes", bytes.NewBuffer([]byte(`{
      "content": "string"
    }`)))
    	req.Header.Set("X-API-Key", os.Getenv("ORBIT_API_KEY"))
    	req.Header.Set("Content-Type", "application/json")
    	http.DefaultClient.Do(req)
    }
    ```

    ```ruby Ruby theme={null}
    require 'net/http'
    require 'json'

    uri = URI('https://orbit-api.devotel.io/api/v1/inbox/{conversationId}/internal-notes')
    req = Net::HTTP::Post.new(uri)
    req['X-API-Key'] = ENV['ORBIT_API_KEY']
    req['Content-Type'] = 'application/json'
    req.body = {
      "content": "string"
    }.to_json
    res = Net::HTTP.start(uri.host, uri.port, use_ssl: true) { |h| h.request(req) }
    puts res.body
    ```

    ```php PHP theme={null}
    <?php
    $ch = curl_init('https://orbit-api.devotel.io/api/v1/inbox/{conversationId}/internal-notes');
    curl_setopt($ch, CURLOPT_RETURNTRANSFER, true);
    curl_setopt($ch, CURLOPT_CUSTOMREQUEST, 'POST');
    curl_setopt($ch, CURLOPT_HTTPHEADER, [
      'X-API-Key: ' . getenv('ORBIT_API_KEY'),
      'Content-Type: application/json',
    ]);
    curl_setopt($ch, CURLOPT_POSTFIELDS, <<<JSON
    {
      "content": "string"
    }
    JSON);
    echo curl_exec($ch);
    ```
  </CodeGroup>
</RequestExample>

***

### AI reply-coach suggestions

<Note>
  `POST /api/v1/inbox/{conversationId}/reply-suggestions`
</Note>

Returns 3 AI-generated reply variants (friendly / formal / empathetic) a human agent can pick and edit before sending. Not auto-send — the coach only suggests.

<ParamField path="conversationId" type="string" required>
  —
</ParamField>

<ParamField body="draft" type="string">
  —
</ParamField>

<RequestExample>
  <CodeGroup>
    ```bash cURL theme={null}
    curl -X POST "https://orbit-api.devotel.io/api/v1/inbox/{conversationId}/reply-suggestions" \
      -H "X-API-Key: dv_live_sk_your_key_here" \
      -H "Content-Type: application/json" \
      -d '{}'
    ```

    ```typescript Node.js theme={null}
    import { Orbit } from '@devotel/orbit-sdk'

    const orbit = new Orbit({
      apiKey: process.env.ORBIT_API_KEY!,
    })

    const res = await fetch('https://orbit-api.devotel.io/api/v1/inbox/{conversationId}/reply-suggestions', {
      method: 'POST',
      headers: {
        'X-API-Key': process.env.ORBIT_API_KEY!,
        'Content-Type': 'application/json',
      },
      body: JSON.stringify({}),
    })
    console.log(await res.json())
    ```

    ```python Python theme={null}
    import os, requests

    headers = {"X-API-Key": os.environ["ORBIT_API_KEY"]}
    headers["Content-Type"] = "application/json"
    r = requests.post("https://orbit-api.devotel.io/api/v1/inbox/{conversationId}/reply-suggestions", headers=headers, json={})
    print(r.json())
    ```

    ```go Go theme={null}
    package main

    import (
    	"bytes"
    	"net/http"
    	"os"
    )

    func main() {
    	req, _ := http.NewRequest("POST", "https://orbit-api.devotel.io/api/v1/inbox/{conversationId}/reply-suggestions", bytes.NewBuffer([]byte(`{}`)))
    	req.Header.Set("X-API-Key", os.Getenv("ORBIT_API_KEY"))
    	req.Header.Set("Content-Type", "application/json")
    	http.DefaultClient.Do(req)
    }
    ```

    ```ruby Ruby theme={null}
    require 'net/http'
    require 'json'

    uri = URI('https://orbit-api.devotel.io/api/v1/inbox/{conversationId}/reply-suggestions')
    req = Net::HTTP::Post.new(uri)
    req['X-API-Key'] = ENV['ORBIT_API_KEY']
    req['Content-Type'] = 'application/json'
    req.body = {}.to_json
    res = Net::HTTP.start(uri.host, uri.port, use_ssl: true) { |h| h.request(req) }
    puts res.body
    ```

    ```php PHP theme={null}
    <?php
    $ch = curl_init('https://orbit-api.devotel.io/api/v1/inbox/{conversationId}/reply-suggestions');
    curl_setopt($ch, CURLOPT_RETURNTRANSFER, true);
    curl_setopt($ch, CURLOPT_CUSTOMREQUEST, 'POST');
    curl_setopt($ch, CURLOPT_HTTPHEADER, [
      'X-API-Key: ' . getenv('ORBIT_API_KEY'),
      'Content-Type: application/json',
    ]);
    curl_setopt($ch, CURLOPT_POSTFIELDS, <<<JSON
    {}
    JSON);
    echo curl_exec($ch);
    ```
  </CodeGroup>
</RequestExample>

***

### AI reply-coach suggestions (streaming)

<Note>
  `POST /api/v1/inbox/{conversationId}/reply-suggestions/stream`
</Note>

Streams 3 AI-generated reply variants over Server-Sent Events. Same input contract as the buffered endpoint; FE renders cards as they parse instead of waiting for the full LLM response.

<ParamField path="conversationId" type="string" required>
  —
</ParamField>

<ParamField body="draft" type="string">
  —
</ParamField>

<RequestExample>
  <CodeGroup>
    ```bash cURL theme={null}
    curl -X POST "https://orbit-api.devotel.io/api/v1/inbox/{conversationId}/reply-suggestions/stream" \
      -H "X-API-Key: dv_live_sk_your_key_here" \
      -H "Content-Type: application/json" \
      -d '{}'
    ```

    ```typescript Node.js theme={null}
    import { Orbit } from '@devotel/orbit-sdk'

    const orbit = new Orbit({
      apiKey: process.env.ORBIT_API_KEY!,
    })

    const res = await fetch('https://orbit-api.devotel.io/api/v1/inbox/{conversationId}/reply-suggestions/stream', {
      method: 'POST',
      headers: {
        'X-API-Key': process.env.ORBIT_API_KEY!,
        'Content-Type': 'application/json',
      },
      body: JSON.stringify({}),
    })
    console.log(await res.json())
    ```

    ```python Python theme={null}
    import os, requests

    headers = {"X-API-Key": os.environ["ORBIT_API_KEY"]}
    headers["Content-Type"] = "application/json"
    r = requests.post("https://orbit-api.devotel.io/api/v1/inbox/{conversationId}/reply-suggestions/stream", headers=headers, json={})
    print(r.json())
    ```

    ```go Go theme={null}
    package main

    import (
    	"bytes"
    	"net/http"
    	"os"
    )

    func main() {
    	req, _ := http.NewRequest("POST", "https://orbit-api.devotel.io/api/v1/inbox/{conversationId}/reply-suggestions/stream", bytes.NewBuffer([]byte(`{}`)))
    	req.Header.Set("X-API-Key", os.Getenv("ORBIT_API_KEY"))
    	req.Header.Set("Content-Type", "application/json")
    	http.DefaultClient.Do(req)
    }
    ```

    ```ruby Ruby theme={null}
    require 'net/http'
    require 'json'

    uri = URI('https://orbit-api.devotel.io/api/v1/inbox/{conversationId}/reply-suggestions/stream')
    req = Net::HTTP::Post.new(uri)
    req['X-API-Key'] = ENV['ORBIT_API_KEY']
    req['Content-Type'] = 'application/json'
    req.body = {}.to_json
    res = Net::HTTP.start(uri.host, uri.port, use_ssl: true) { |h| h.request(req) }
    puts res.body
    ```

    ```php PHP theme={null}
    <?php
    $ch = curl_init('https://orbit-api.devotel.io/api/v1/inbox/{conversationId}/reply-suggestions/stream');
    curl_setopt($ch, CURLOPT_RETURNTRANSFER, true);
    curl_setopt($ch, CURLOPT_CUSTOMREQUEST, 'POST');
    curl_setopt($ch, CURLOPT_HTTPHEADER, [
      'X-API-Key: ' . getenv('ORBIT_API_KEY'),
      'Content-Type: application/json',
    ]);
    curl_setopt($ch, CURLOPT_POSTFIELDS, <<<JSON
    {}
    JSON);
    echo curl_exec($ch);
    ```
  </CodeGroup>
</RequestExample>

***

### Flip the caller's typing state on or off

<Note>
  `POST /api/v1/inbox/{conversationId}/typing`
</Note>

Client sends `{ typing: true }` on first keystroke after idle, `{ typing: false }` on send or 3 s of inactivity. Server-side TTL of 5 s guarantees stale indicators never stick around.

<ParamField path="conversationId" type="string" required>
  —
</ParamField>

<ParamField body="typing" type="boolean">
  —
</ParamField>

<RequestExample>
  <CodeGroup>
    ```bash cURL theme={null}
    curl -X POST "https://orbit-api.devotel.io/api/v1/inbox/{conversationId}/typing" \
      -H "X-API-Key: dv_live_sk_your_key_here" \
      -H "Content-Type: application/json" \
      -d '{}'
    ```

    ```typescript Node.js theme={null}
    import { Orbit } from '@devotel/orbit-sdk'

    const orbit = new Orbit({
      apiKey: process.env.ORBIT_API_KEY!,
    })

    const res = await fetch('https://orbit-api.devotel.io/api/v1/inbox/{conversationId}/typing', {
      method: 'POST',
      headers: {
        'X-API-Key': process.env.ORBIT_API_KEY!,
        'Content-Type': 'application/json',
      },
      body: JSON.stringify({}),
    })
    console.log(await res.json())
    ```

    ```python Python theme={null}
    import os, requests

    headers = {"X-API-Key": os.environ["ORBIT_API_KEY"]}
    headers["Content-Type"] = "application/json"
    r = requests.post("https://orbit-api.devotel.io/api/v1/inbox/{conversationId}/typing", headers=headers, json={})
    print(r.json())
    ```

    ```go Go theme={null}
    package main

    import (
    	"bytes"
    	"net/http"
    	"os"
    )

    func main() {
    	req, _ := http.NewRequest("POST", "https://orbit-api.devotel.io/api/v1/inbox/{conversationId}/typing", bytes.NewBuffer([]byte(`{}`)))
    	req.Header.Set("X-API-Key", os.Getenv("ORBIT_API_KEY"))
    	req.Header.Set("Content-Type", "application/json")
    	http.DefaultClient.Do(req)
    }
    ```

    ```ruby Ruby theme={null}
    require 'net/http'
    require 'json'

    uri = URI('https://orbit-api.devotel.io/api/v1/inbox/{conversationId}/typing')
    req = Net::HTTP::Post.new(uri)
    req['X-API-Key'] = ENV['ORBIT_API_KEY']
    req['Content-Type'] = 'application/json'
    req.body = {}.to_json
    res = Net::HTTP.start(uri.host, uri.port, use_ssl: true) { |h| h.request(req) }
    puts res.body
    ```

    ```php PHP theme={null}
    <?php
    $ch = curl_init('https://orbit-api.devotel.io/api/v1/inbox/{conversationId}/typing');
    curl_setopt($ch, CURLOPT_RETURNTRANSFER, true);
    curl_setopt($ch, CURLOPT_CUSTOMREQUEST, 'POST');
    curl_setopt($ch, CURLOPT_HTTPHEADER, [
      'X-API-Key: ' . getenv('ORBIT_API_KEY'),
      'Content-Type: application/json',
    ]);
    curl_setopt($ch, CURLOPT_POSTFIELDS, <<<JSON
    {}
    JSON);
    echo curl_exec($ch);
    ```
  </CodeGroup>
</RequestExample>

***

### Heartbeat — register the caller as viewing this conversation

<Note>
  `POST /api/v1/inbox/{conversationId}/viewing`
</Note>

Clients send this every 20 s while the conversation is focused. Server TTL is 30 s; missing a heartbeat auto-expires presence. When called with `?leave=1` the handler unregisters the caller instead — this lets `navigator.sendBeacon` (POST-only) clean up presence on hard tab close where a real DELETE would be aborted before the request leaves the wire. Body may carry `session_id` so two tabs of the same user are tracked separately on the wire (audit #PRESENCE-1).

<ParamField path="conversationId" type="string" required>
  —
</ParamField>

<ParamField query="leave" type="string">
  —
</ParamField>

<ParamField query="beacon_token" type="string">
  —
</ParamField>

<ParamField query="beacon_ctx" type="string">
  —
</ParamField>

<ParamField body="session_id" type="string">
  —
</ParamField>

<RequestExample>
  <CodeGroup>
    ```bash cURL theme={null}
    curl -X POST "https://orbit-api.devotel.io/api/v1/inbox/{conversationId}/viewing" \
      -H "X-API-Key: dv_live_sk_your_key_here" \
      -H "Content-Type: application/json" \
      -d '{}'
    ```

    ```typescript Node.js theme={null}
    import { Orbit } from '@devotel/orbit-sdk'

    const orbit = new Orbit({
      apiKey: process.env.ORBIT_API_KEY!,
    })

    const res = await fetch('https://orbit-api.devotel.io/api/v1/inbox/{conversationId}/viewing', {
      method: 'POST',
      headers: {
        'X-API-Key': process.env.ORBIT_API_KEY!,
        'Content-Type': 'application/json',
      },
      body: JSON.stringify({}),
    })
    console.log(await res.json())
    ```

    ```python Python theme={null}
    import os, requests

    headers = {"X-API-Key": os.environ["ORBIT_API_KEY"]}
    headers["Content-Type"] = "application/json"
    r = requests.post("https://orbit-api.devotel.io/api/v1/inbox/{conversationId}/viewing", headers=headers, json={})
    print(r.json())
    ```

    ```go Go theme={null}
    package main

    import (
    	"bytes"
    	"net/http"
    	"os"
    )

    func main() {
    	req, _ := http.NewRequest("POST", "https://orbit-api.devotel.io/api/v1/inbox/{conversationId}/viewing", bytes.NewBuffer([]byte(`{}`)))
    	req.Header.Set("X-API-Key", os.Getenv("ORBIT_API_KEY"))
    	req.Header.Set("Content-Type", "application/json")
    	http.DefaultClient.Do(req)
    }
    ```

    ```ruby Ruby theme={null}
    require 'net/http'
    require 'json'

    uri = URI('https://orbit-api.devotel.io/api/v1/inbox/{conversationId}/viewing')
    req = Net::HTTP::Post.new(uri)
    req['X-API-Key'] = ENV['ORBIT_API_KEY']
    req['Content-Type'] = 'application/json'
    req.body = {}.to_json
    res = Net::HTTP.start(uri.host, uri.port, use_ssl: true) { |h| h.request(req) }
    puts res.body
    ```

    ```php PHP theme={null}
    <?php
    $ch = curl_init('https://orbit-api.devotel.io/api/v1/inbox/{conversationId}/viewing');
    curl_setopt($ch, CURLOPT_RETURNTRANSFER, true);
    curl_setopt($ch, CURLOPT_CUSTOMREQUEST, 'POST');
    curl_setopt($ch, CURLOPT_HTTPHEADER, [
      'X-API-Key: ' . getenv('ORBIT_API_KEY'),
      'Content-Type: application/json',
    ]);
    curl_setopt($ch, CURLOPT_POSTFIELDS, <<<JSON
    {}
    JSON);
    echo curl_exec($ch);
    ```
  </CodeGroup>
</RequestExample>

***

### AI reply-draft suggestion (CHAIN3 — CPaaS→AIaaS)

<Note>
  `POST /api/v1/inbox/conversations/{conversationId}/ai-draft`
</Note>

Returns ONE suggested next-reply draft for the inbox composer, with a suggested action (send / escalate / end) and a self-reported confidence. The operator accepts, edits, or discards — the endpoint never sends on its own.

<ParamField path="conversationId" type="string" required>
  —
</ParamField>

<ParamField body="draft" type="string">
  —
</ParamField>

<RequestExample>
  <CodeGroup>
    ```bash cURL theme={null}
    curl -X POST "https://orbit-api.devotel.io/api/v1/inbox/conversations/{conversationId}/ai-draft" \
      -H "X-API-Key: dv_live_sk_your_key_here" \
      -H "Content-Type: application/json" \
      -d '{}'
    ```

    ```typescript Node.js theme={null}
    import { Orbit } from '@devotel/orbit-sdk'

    const orbit = new Orbit({
      apiKey: process.env.ORBIT_API_KEY!,
    })

    const res = await fetch('https://orbit-api.devotel.io/api/v1/inbox/conversations/{conversationId}/ai-draft', {
      method: 'POST',
      headers: {
        'X-API-Key': process.env.ORBIT_API_KEY!,
        'Content-Type': 'application/json',
      },
      body: JSON.stringify({}),
    })
    console.log(await res.json())
    ```

    ```python Python theme={null}
    import os, requests

    headers = {"X-API-Key": os.environ["ORBIT_API_KEY"]}
    headers["Content-Type"] = "application/json"
    r = requests.post("https://orbit-api.devotel.io/api/v1/inbox/conversations/{conversationId}/ai-draft", headers=headers, json={})
    print(r.json())
    ```

    ```go Go theme={null}
    package main

    import (
    	"bytes"
    	"net/http"
    	"os"
    )

    func main() {
    	req, _ := http.NewRequest("POST", "https://orbit-api.devotel.io/api/v1/inbox/conversations/{conversationId}/ai-draft", bytes.NewBuffer([]byte(`{}`)))
    	req.Header.Set("X-API-Key", os.Getenv("ORBIT_API_KEY"))
    	req.Header.Set("Content-Type", "application/json")
    	http.DefaultClient.Do(req)
    }
    ```

    ```ruby Ruby theme={null}
    require 'net/http'
    require 'json'

    uri = URI('https://orbit-api.devotel.io/api/v1/inbox/conversations/{conversationId}/ai-draft')
    req = Net::HTTP::Post.new(uri)
    req['X-API-Key'] = ENV['ORBIT_API_KEY']
    req['Content-Type'] = 'application/json'
    req.body = {}.to_json
    res = Net::HTTP.start(uri.host, uri.port, use_ssl: true) { |h| h.request(req) }
    puts res.body
    ```

    ```php PHP theme={null}
    <?php
    $ch = curl_init('https://orbit-api.devotel.io/api/v1/inbox/conversations/{conversationId}/ai-draft');
    curl_setopt($ch, CURLOPT_RETURNTRANSFER, true);
    curl_setopt($ch, CURLOPT_CUSTOMREQUEST, 'POST');
    curl_setopt($ch, CURLOPT_HTTPHEADER, [
      'X-API-Key: ' . getenv('ORBIT_API_KEY'),
      'Content-Type: application/json',
    ]);
    curl_setopt($ch, CURLOPT_POSTFIELDS, <<<JSON
    {}
    JSON);
    echo curl_exec($ch);
    ```
  </CodeGroup>
</RequestExample>

***

### Manually set or override the disposition for a closed conversation

<Note>
  `POST /api/v1/inbox/conversations/{conversationId}/disposition`
</Note>

<ParamField path="conversationId" type="string" required>
  —
</ParamField>

<RequestExample>
  <CodeGroup>
    ```bash cURL theme={null}
    curl -X POST "https://orbit-api.devotel.io/api/v1/inbox/conversations/{conversationId}/disposition" \
      -H "X-API-Key: dv_live_sk_your_key_here" \
      -H "Content-Type: application/json" \
      -d '{}'
    ```

    ```typescript Node.js theme={null}
    import { Orbit } from '@devotel/orbit-sdk'

    const orbit = new Orbit({
      apiKey: process.env.ORBIT_API_KEY!,
    })

    const res = await fetch('https://orbit-api.devotel.io/api/v1/inbox/conversations/{conversationId}/disposition', {
      method: 'POST',
      headers: {
        'X-API-Key': process.env.ORBIT_API_KEY!,
        'Content-Type': 'application/json',
      },
      body: JSON.stringify({}),
    })
    console.log(await res.json())
    ```

    ```python Python theme={null}
    import os, requests

    headers = {"X-API-Key": os.environ["ORBIT_API_KEY"]}
    headers["Content-Type"] = "application/json"
    r = requests.post("https://orbit-api.devotel.io/api/v1/inbox/conversations/{conversationId}/disposition", headers=headers, json={})
    print(r.json())
    ```

    ```go Go theme={null}
    package main

    import (
    	"bytes"
    	"net/http"
    	"os"
    )

    func main() {
    	req, _ := http.NewRequest("POST", "https://orbit-api.devotel.io/api/v1/inbox/conversations/{conversationId}/disposition", bytes.NewBuffer([]byte(`{}`)))
    	req.Header.Set("X-API-Key", os.Getenv("ORBIT_API_KEY"))
    	req.Header.Set("Content-Type", "application/json")
    	http.DefaultClient.Do(req)
    }
    ```

    ```ruby Ruby theme={null}
    require 'net/http'
    require 'json'

    uri = URI('https://orbit-api.devotel.io/api/v1/inbox/conversations/{conversationId}/disposition')
    req = Net::HTTP::Post.new(uri)
    req['X-API-Key'] = ENV['ORBIT_API_KEY']
    req['Content-Type'] = 'application/json'
    req.body = {}.to_json
    res = Net::HTTP.start(uri.host, uri.port, use_ssl: true) { |h| h.request(req) }
    puts res.body
    ```

    ```php PHP theme={null}
    <?php
    $ch = curl_init('https://orbit-api.devotel.io/api/v1/inbox/conversations/{conversationId}/disposition');
    curl_setopt($ch, CURLOPT_RETURNTRANSFER, true);
    curl_setopt($ch, CURLOPT_CUSTOMREQUEST, 'POST');
    curl_setopt($ch, CURLOPT_HTTPHEADER, [
      'X-API-Key: ' . getenv('ORBIT_API_KEY'),
      'Content-Type: application/json',
    ]);
    curl_setopt($ch, CURLOPT_POSTFIELDS, <<<JSON
    {}
    JSON);
    echo curl_exec($ch);
    ```
  </CodeGroup>
</RequestExample>

***

### Run a macro against a conversation

<Note>
  `POST /api/v1/inbox/conversations/{convId}/run-macro`
</Note>

Executes each step of the macro sequentially against the given conversation. Returns the run-log id plus completed/total step counters; on partial failure the `failed_step` field reports the 1-based index of the step that threw.

<ParamField path="convId" type="string" required>
  —
</ParamField>

<RequestExample>
  <CodeGroup>
    ```bash cURL theme={null}
    curl -X POST "https://orbit-api.devotel.io/api/v1/inbox/conversations/{convId}/run-macro" \
      -H "X-API-Key: dv_live_sk_your_key_here" \
      -H "Content-Type: application/json" \
      -d '{}'
    ```

    ```typescript Node.js theme={null}
    import { Orbit } from '@devotel/orbit-sdk'

    const orbit = new Orbit({
      apiKey: process.env.ORBIT_API_KEY!,
    })

    const res = await fetch('https://orbit-api.devotel.io/api/v1/inbox/conversations/{convId}/run-macro', {
      method: 'POST',
      headers: {
        'X-API-Key': process.env.ORBIT_API_KEY!,
        'Content-Type': 'application/json',
      },
      body: JSON.stringify({}),
    })
    console.log(await res.json())
    ```

    ```python Python theme={null}
    import os, requests

    headers = {"X-API-Key": os.environ["ORBIT_API_KEY"]}
    headers["Content-Type"] = "application/json"
    r = requests.post("https://orbit-api.devotel.io/api/v1/inbox/conversations/{convId}/run-macro", headers=headers, json={})
    print(r.json())
    ```

    ```go Go theme={null}
    package main

    import (
    	"bytes"
    	"net/http"
    	"os"
    )

    func main() {
    	req, _ := http.NewRequest("POST", "https://orbit-api.devotel.io/api/v1/inbox/conversations/{convId}/run-macro", bytes.NewBuffer([]byte(`{}`)))
    	req.Header.Set("X-API-Key", os.Getenv("ORBIT_API_KEY"))
    	req.Header.Set("Content-Type", "application/json")
    	http.DefaultClient.Do(req)
    }
    ```

    ```ruby Ruby theme={null}
    require 'net/http'
    require 'json'

    uri = URI('https://orbit-api.devotel.io/api/v1/inbox/conversations/{convId}/run-macro')
    req = Net::HTTP::Post.new(uri)
    req['X-API-Key'] = ENV['ORBIT_API_KEY']
    req['Content-Type'] = 'application/json'
    req.body = {}.to_json
    res = Net::HTTP.start(uri.host, uri.port, use_ssl: true) { |h| h.request(req) }
    puts res.body
    ```

    ```php PHP theme={null}
    <?php
    $ch = curl_init('https://orbit-api.devotel.io/api/v1/inbox/conversations/{convId}/run-macro');
    curl_setopt($ch, CURLOPT_RETURNTRANSFER, true);
    curl_setopt($ch, CURLOPT_CUSTOMREQUEST, 'POST');
    curl_setopt($ch, CURLOPT_HTTPHEADER, [
      'X-API-Key: ' . getenv('ORBIT_API_KEY'),
      'Content-Type: application/json',
    ]);
    curl_setopt($ch, CURLOPT_POSTFIELDS, <<<JSON
    {}
    JSON);
    echo curl_exec($ch);
    ```
  </CodeGroup>
</RequestExample>

***

### Split selected messages into a new conversation

<Note>
  `POST /api/v1/inbox/conversations/{id}/split`
</Note>

Move N messages from this conversation into a fresh conversation that shares the same contact. Useful when a single thread has accidentally accumulated two unrelated topics. The source conversation keeps its non-split messages; the target conversation is created fresh. All `message_ids` must currently belong to the source conversation — any id outside that set rejects the entire batch.

<ParamField path="id" type="string" required>
  —
</ParamField>

<ParamField body="message_ids" type="string[]" required>
  —
</ParamField>

<ParamField body="target_subject" type="string">
  Optional human-readable summary for the new thread (stored on target.summary).
</ParamField>

<RequestExample>
  <CodeGroup>
    ```bash cURL theme={null}
    curl -X POST "https://orbit-api.devotel.io/api/v1/inbox/conversations/{id}/split" \
      -H "X-API-Key: dv_live_sk_your_key_here" \
      -H "Content-Type: application/json" \
      -d '{
      "message_ids": []
    }'
    ```

    ```typescript Node.js theme={null}
    import { Orbit } from '@devotel/orbit-sdk'

    const orbit = new Orbit({
      apiKey: process.env.ORBIT_API_KEY!,
    })

    const res = await fetch('https://orbit-api.devotel.io/api/v1/inbox/conversations/{id}/split', {
      method: 'POST',
      headers: {
        'X-API-Key': process.env.ORBIT_API_KEY!,
        'Content-Type': 'application/json',
      },
      body: JSON.stringify({
      "message_ids": []
    }),
    })
    console.log(await res.json())
    ```

    ```python Python theme={null}
    import os, requests

    headers = {"X-API-Key": os.environ["ORBIT_API_KEY"]}
    headers["Content-Type"] = "application/json"
    r = requests.post("https://orbit-api.devotel.io/api/v1/inbox/conversations/{id}/split", headers=headers, json={
      "message_ids": []
    })
    print(r.json())
    ```

    ```go Go theme={null}
    package main

    import (
    	"bytes"
    	"net/http"
    	"os"
    )

    func main() {
    	req, _ := http.NewRequest("POST", "https://orbit-api.devotel.io/api/v1/inbox/conversations/{id}/split", bytes.NewBuffer([]byte(`{
      "message_ids": []
    }`)))
    	req.Header.Set("X-API-Key", os.Getenv("ORBIT_API_KEY"))
    	req.Header.Set("Content-Type", "application/json")
    	http.DefaultClient.Do(req)
    }
    ```

    ```ruby Ruby theme={null}
    require 'net/http'
    require 'json'

    uri = URI('https://orbit-api.devotel.io/api/v1/inbox/conversations/{id}/split')
    req = Net::HTTP::Post.new(uri)
    req['X-API-Key'] = ENV['ORBIT_API_KEY']
    req['Content-Type'] = 'application/json'
    req.body = {
      "message_ids": []
    }.to_json
    res = Net::HTTP.start(uri.host, uri.port, use_ssl: true) { |h| h.request(req) }
    puts res.body
    ```

    ```php PHP theme={null}
    <?php
    $ch = curl_init('https://orbit-api.devotel.io/api/v1/inbox/conversations/{id}/split');
    curl_setopt($ch, CURLOPT_RETURNTRANSFER, true);
    curl_setopt($ch, CURLOPT_CUSTOMREQUEST, 'POST');
    curl_setopt($ch, CURLOPT_HTTPHEADER, [
      'X-API-Key: ' . getenv('ORBIT_API_KEY'),
      'Content-Type: application/json',
    ]);
    curl_setopt($ch, CURLOPT_POSTFIELDS, <<<JSON
    {
      "message_ids": []
    }
    JSON);
    echo curl_exec($ch);
    ```
  </CodeGroup>
</RequestExample>

***

### Warm-transfer a customer conversation to another employee (presence-checked)

<Note>
  `POST /api/v1/inbox/conversations/{id}/transfer-to-employee`
</Note>

<ParamField path="id" type="string" required>
  —
</ParamField>

<RequestExample>
  <CodeGroup>
    ```bash cURL theme={null}
    curl -X POST "https://orbit-api.devotel.io/api/v1/inbox/conversations/{id}/transfer-to-employee" \
      -H "X-API-Key: dv_live_sk_your_key_here" \
      -H "Content-Type: application/json" \
      -d '{}'
    ```

    ```typescript Node.js theme={null}
    import { Orbit } from '@devotel/orbit-sdk'

    const orbit = new Orbit({
      apiKey: process.env.ORBIT_API_KEY!,
    })

    const res = await fetch('https://orbit-api.devotel.io/api/v1/inbox/conversations/{id}/transfer-to-employee', {
      method: 'POST',
      headers: {
        'X-API-Key': process.env.ORBIT_API_KEY!,
        'Content-Type': 'application/json',
      },
      body: JSON.stringify({}),
    })
    console.log(await res.json())
    ```

    ```python Python theme={null}
    import os, requests

    headers = {"X-API-Key": os.environ["ORBIT_API_KEY"]}
    headers["Content-Type"] = "application/json"
    r = requests.post("https://orbit-api.devotel.io/api/v1/inbox/conversations/{id}/transfer-to-employee", headers=headers, json={})
    print(r.json())
    ```

    ```go Go theme={null}
    package main

    import (
    	"bytes"
    	"net/http"
    	"os"
    )

    func main() {
    	req, _ := http.NewRequest("POST", "https://orbit-api.devotel.io/api/v1/inbox/conversations/{id}/transfer-to-employee", bytes.NewBuffer([]byte(`{}`)))
    	req.Header.Set("X-API-Key", os.Getenv("ORBIT_API_KEY"))
    	req.Header.Set("Content-Type", "application/json")
    	http.DefaultClient.Do(req)
    }
    ```

    ```ruby Ruby theme={null}
    require 'net/http'
    require 'json'

    uri = URI('https://orbit-api.devotel.io/api/v1/inbox/conversations/{id}/transfer-to-employee')
    req = Net::HTTP::Post.new(uri)
    req['X-API-Key'] = ENV['ORBIT_API_KEY']
    req['Content-Type'] = 'application/json'
    req.body = {}.to_json
    res = Net::HTTP.start(uri.host, uri.port, use_ssl: true) { |h| h.request(req) }
    puts res.body
    ```

    ```php PHP theme={null}
    <?php
    $ch = curl_init('https://orbit-api.devotel.io/api/v1/inbox/conversations/{id}/transfer-to-employee');
    curl_setopt($ch, CURLOPT_RETURNTRANSFER, true);
    curl_setopt($ch, CURLOPT_CUSTOMREQUEST, 'POST');
    curl_setopt($ch, CURLOPT_HTTPHEADER, [
      'X-API-Key: ' . getenv('ORBIT_API_KEY'),
      'Content-Type: application/json',
    ]);
    curl_setopt($ch, CURLOPT_POSTFIELDS, <<<JSON
    {}
    JSON);
    echo curl_exec($ch);
    ```
  </CodeGroup>
</RequestExample>

***

### Bulk action across many conversations

<Note>
  `POST /api/v1/inbox/conversations/bulk`
</Note>

Apply one of {assign|snooze|close|reopen|tag|archive|mark_read|mark_unread} to up to 200 conversations. Returns per-id success/failure plus a `bulk_undo_&lt;uuid&gt;` token; pass that token to /conversations/bulk/undo within 60s to revert the side-effects.

<RequestExample>
  <CodeGroup>
    ```bash cURL theme={null}
    curl -X POST "https://orbit-api.devotel.io/api/v1/inbox/conversations/bulk" \
      -H "X-API-Key: dv_live_sk_your_key_here" \
      -H "Content-Type: application/json" \
      -d '{}'
    ```

    ```typescript Node.js theme={null}
    import { Orbit } from '@devotel/orbit-sdk'

    const orbit = new Orbit({
      apiKey: process.env.ORBIT_API_KEY!,
    })

    const res = await fetch('https://orbit-api.devotel.io/api/v1/inbox/conversations/bulk', {
      method: 'POST',
      headers: {
        'X-API-Key': process.env.ORBIT_API_KEY!,
        'Content-Type': 'application/json',
      },
      body: JSON.stringify({}),
    })
    console.log(await res.json())
    ```

    ```python Python theme={null}
    import os, requests

    headers = {"X-API-Key": os.environ["ORBIT_API_KEY"]}
    headers["Content-Type"] = "application/json"
    r = requests.post("https://orbit-api.devotel.io/api/v1/inbox/conversations/bulk", headers=headers, json={})
    print(r.json())
    ```

    ```go Go theme={null}
    package main

    import (
    	"bytes"
    	"net/http"
    	"os"
    )

    func main() {
    	req, _ := http.NewRequest("POST", "https://orbit-api.devotel.io/api/v1/inbox/conversations/bulk", bytes.NewBuffer([]byte(`{}`)))
    	req.Header.Set("X-API-Key", os.Getenv("ORBIT_API_KEY"))
    	req.Header.Set("Content-Type", "application/json")
    	http.DefaultClient.Do(req)
    }
    ```

    ```ruby Ruby theme={null}
    require 'net/http'
    require 'json'

    uri = URI('https://orbit-api.devotel.io/api/v1/inbox/conversations/bulk')
    req = Net::HTTP::Post.new(uri)
    req['X-API-Key'] = ENV['ORBIT_API_KEY']
    req['Content-Type'] = 'application/json'
    req.body = {}.to_json
    res = Net::HTTP.start(uri.host, uri.port, use_ssl: true) { |h| h.request(req) }
    puts res.body
    ```

    ```php PHP theme={null}
    <?php
    $ch = curl_init('https://orbit-api.devotel.io/api/v1/inbox/conversations/bulk');
    curl_setopt($ch, CURLOPT_RETURNTRANSFER, true);
    curl_setopt($ch, CURLOPT_CUSTOMREQUEST, 'POST');
    curl_setopt($ch, CURLOPT_HTTPHEADER, [
      'X-API-Key: ' . getenv('ORBIT_API_KEY'),
      'Content-Type: application/json',
    ]);
    curl_setopt($ch, CURLOPT_POSTFIELDS, <<<JSON
    {}
    JSON);
    echo curl_exec($ch);
    ```
  </CodeGroup>
</RequestExample>

***

### Undo a recent bulk action

<Note>
  `POST /api/v1/inbox/conversations/bulk/undo`
</Note>

Replay the inverse of a bulk action using the token returned from /conversations/bulk. Tokens expire after 60s; expired tokens return 410 Gone.

<RequestExample>
  <CodeGroup>
    ```bash cURL theme={null}
    curl -X POST "https://orbit-api.devotel.io/api/v1/inbox/conversations/bulk/undo" \
      -H "X-API-Key: dv_live_sk_your_key_here" \
      -H "Content-Type: application/json" \
      -d '{}'
    ```

    ```typescript Node.js theme={null}
    import { Orbit } from '@devotel/orbit-sdk'

    const orbit = new Orbit({
      apiKey: process.env.ORBIT_API_KEY!,
    })

    const res = await fetch('https://orbit-api.devotel.io/api/v1/inbox/conversations/bulk/undo', {
      method: 'POST',
      headers: {
        'X-API-Key': process.env.ORBIT_API_KEY!,
        'Content-Type': 'application/json',
      },
      body: JSON.stringify({}),
    })
    console.log(await res.json())
    ```

    ```python Python theme={null}
    import os, requests

    headers = {"X-API-Key": os.environ["ORBIT_API_KEY"]}
    headers["Content-Type"] = "application/json"
    r = requests.post("https://orbit-api.devotel.io/api/v1/inbox/conversations/bulk/undo", headers=headers, json={})
    print(r.json())
    ```

    ```go Go theme={null}
    package main

    import (
    	"bytes"
    	"net/http"
    	"os"
    )

    func main() {
    	req, _ := http.NewRequest("POST", "https://orbit-api.devotel.io/api/v1/inbox/conversations/bulk/undo", bytes.NewBuffer([]byte(`{}`)))
    	req.Header.Set("X-API-Key", os.Getenv("ORBIT_API_KEY"))
    	req.Header.Set("Content-Type", "application/json")
    	http.DefaultClient.Do(req)
    }
    ```

    ```ruby Ruby theme={null}
    require 'net/http'
    require 'json'

    uri = URI('https://orbit-api.devotel.io/api/v1/inbox/conversations/bulk/undo')
    req = Net::HTTP::Post.new(uri)
    req['X-API-Key'] = ENV['ORBIT_API_KEY']
    req['Content-Type'] = 'application/json'
    req.body = {}.to_json
    res = Net::HTTP.start(uri.host, uri.port, use_ssl: true) { |h| h.request(req) }
    puts res.body
    ```

    ```php PHP theme={null}
    <?php
    $ch = curl_init('https://orbit-api.devotel.io/api/v1/inbox/conversations/bulk/undo');
    curl_setopt($ch, CURLOPT_RETURNTRANSFER, true);
    curl_setopt($ch, CURLOPT_CUSTOMREQUEST, 'POST');
    curl_setopt($ch, CURLOPT_HTTPHEADER, [
      'X-API-Key: ' . getenv('ORBIT_API_KEY'),
      'Content-Type: application/json',
    ]);
    curl_setopt($ch, CURLOPT_POSTFIELDS, <<<JSON
    {}
    JSON);
    echo curl_exec($ch);
    ```
  </CodeGroup>
</RequestExample>

***

### Create a disposition taxonomy (admin/owner only)

<Note>
  `POST /api/v1/inbox/dispositions/taxonomies`
</Note>

<RequestExample>
  <CodeGroup>
    ```bash cURL theme={null}
    curl -X POST "https://orbit-api.devotel.io/api/v1/inbox/dispositions/taxonomies" \
      -H "X-API-Key: dv_live_sk_your_key_here" \
      -H "Content-Type: application/json" \
      -d '{}'
    ```

    ```typescript Node.js theme={null}
    import { Orbit } from '@devotel/orbit-sdk'

    const orbit = new Orbit({
      apiKey: process.env.ORBIT_API_KEY!,
    })

    const res = await fetch('https://orbit-api.devotel.io/api/v1/inbox/dispositions/taxonomies', {
      method: 'POST',
      headers: {
        'X-API-Key': process.env.ORBIT_API_KEY!,
        'Content-Type': 'application/json',
      },
      body: JSON.stringify({}),
    })
    console.log(await res.json())
    ```

    ```python Python theme={null}
    import os, requests

    headers = {"X-API-Key": os.environ["ORBIT_API_KEY"]}
    headers["Content-Type"] = "application/json"
    r = requests.post("https://orbit-api.devotel.io/api/v1/inbox/dispositions/taxonomies", headers=headers, json={})
    print(r.json())
    ```

    ```go Go theme={null}
    package main

    import (
    	"bytes"
    	"net/http"
    	"os"
    )

    func main() {
    	req, _ := http.NewRequest("POST", "https://orbit-api.devotel.io/api/v1/inbox/dispositions/taxonomies", bytes.NewBuffer([]byte(`{}`)))
    	req.Header.Set("X-API-Key", os.Getenv("ORBIT_API_KEY"))
    	req.Header.Set("Content-Type", "application/json")
    	http.DefaultClient.Do(req)
    }
    ```

    ```ruby Ruby theme={null}
    require 'net/http'
    require 'json'

    uri = URI('https://orbit-api.devotel.io/api/v1/inbox/dispositions/taxonomies')
    req = Net::HTTP::Post.new(uri)
    req['X-API-Key'] = ENV['ORBIT_API_KEY']
    req['Content-Type'] = 'application/json'
    req.body = {}.to_json
    res = Net::HTTP.start(uri.host, uri.port, use_ssl: true) { |h| h.request(req) }
    puts res.body
    ```

    ```php PHP theme={null}
    <?php
    $ch = curl_init('https://orbit-api.devotel.io/api/v1/inbox/dispositions/taxonomies');
    curl_setopt($ch, CURLOPT_RETURNTRANSFER, true);
    curl_setopt($ch, CURLOPT_CUSTOMREQUEST, 'POST');
    curl_setopt($ch, CURLOPT_HTTPHEADER, [
      'X-API-Key: ' . getenv('ORBIT_API_KEY'),
      'Content-Type: application/json',
    ]);
    curl_setopt($ch, CURLOPT_POSTFIELDS, <<<JSON
    {}
    JSON);
    echo curl_exec($ch);
    ```
  </CodeGroup>
</RequestExample>

***

### Create a macro

<Note>
  `POST /api/v1/inbox/macros`
</Note>

<RequestExample>
  <CodeGroup>
    ```bash cURL theme={null}
    curl -X POST "https://orbit-api.devotel.io/api/v1/inbox/macros" \
      -H "X-API-Key: dv_live_sk_your_key_here" \
      -H "Content-Type: application/json" \
      -d '{}'
    ```

    ```typescript Node.js theme={null}
    import { Orbit } from '@devotel/orbit-sdk'

    const orbit = new Orbit({
      apiKey: process.env.ORBIT_API_KEY!,
    })

    const res = await fetch('https://orbit-api.devotel.io/api/v1/inbox/macros', {
      method: 'POST',
      headers: {
        'X-API-Key': process.env.ORBIT_API_KEY!,
        'Content-Type': 'application/json',
      },
      body: JSON.stringify({}),
    })
    console.log(await res.json())
    ```

    ```python Python theme={null}
    import os, requests

    headers = {"X-API-Key": os.environ["ORBIT_API_KEY"]}
    headers["Content-Type"] = "application/json"
    r = requests.post("https://orbit-api.devotel.io/api/v1/inbox/macros", headers=headers, json={})
    print(r.json())
    ```

    ```go Go theme={null}
    package main

    import (
    	"bytes"
    	"net/http"
    	"os"
    )

    func main() {
    	req, _ := http.NewRequest("POST", "https://orbit-api.devotel.io/api/v1/inbox/macros", bytes.NewBuffer([]byte(`{}`)))
    	req.Header.Set("X-API-Key", os.Getenv("ORBIT_API_KEY"))
    	req.Header.Set("Content-Type", "application/json")
    	http.DefaultClient.Do(req)
    }
    ```

    ```ruby Ruby theme={null}
    require 'net/http'
    require 'json'

    uri = URI('https://orbit-api.devotel.io/api/v1/inbox/macros')
    req = Net::HTTP::Post.new(uri)
    req['X-API-Key'] = ENV['ORBIT_API_KEY']
    req['Content-Type'] = 'application/json'
    req.body = {}.to_json
    res = Net::HTTP.start(uri.host, uri.port, use_ssl: true) { |h| h.request(req) }
    puts res.body
    ```

    ```php PHP theme={null}
    <?php
    $ch = curl_init('https://orbit-api.devotel.io/api/v1/inbox/macros');
    curl_setopt($ch, CURLOPT_RETURNTRANSFER, true);
    curl_setopt($ch, CURLOPT_CUSTOMREQUEST, 'POST');
    curl_setopt($ch, CURLOPT_HTTPHEADER, [
      'X-API-Key: ' . getenv('ORBIT_API_KEY'),
      'Content-Type: application/json',
    ]);
    curl_setopt($ch, CURLOPT_POSTFIELDS, <<<JSON
    {}
    JSON);
    echo curl_exec($ch);
    ```
  </CodeGroup>
</RequestExample>

***

### Create a new routing rule

<Note>
  `POST /api/v1/inbox/routing-rules`
</Note>

<RequestExample>
  <CodeGroup>
    ```bash cURL theme={null}
    curl -X POST "https://orbit-api.devotel.io/api/v1/inbox/routing-rules" \
      -H "X-API-Key: dv_live_sk_your_key_here" \
      -H "Content-Type: application/json" \
      -d '{}'
    ```

    ```typescript Node.js theme={null}
    import { Orbit } from '@devotel/orbit-sdk'

    const orbit = new Orbit({
      apiKey: process.env.ORBIT_API_KEY!,
    })

    const res = await fetch('https://orbit-api.devotel.io/api/v1/inbox/routing-rules', {
      method: 'POST',
      headers: {
        'X-API-Key': process.env.ORBIT_API_KEY!,
        'Content-Type': 'application/json',
      },
      body: JSON.stringify({}),
    })
    console.log(await res.json())
    ```

    ```python Python theme={null}
    import os, requests

    headers = {"X-API-Key": os.environ["ORBIT_API_KEY"]}
    headers["Content-Type"] = "application/json"
    r = requests.post("https://orbit-api.devotel.io/api/v1/inbox/routing-rules", headers=headers, json={})
    print(r.json())
    ```

    ```go Go theme={null}
    package main

    import (
    	"bytes"
    	"net/http"
    	"os"
    )

    func main() {
    	req, _ := http.NewRequest("POST", "https://orbit-api.devotel.io/api/v1/inbox/routing-rules", bytes.NewBuffer([]byte(`{}`)))
    	req.Header.Set("X-API-Key", os.Getenv("ORBIT_API_KEY"))
    	req.Header.Set("Content-Type", "application/json")
    	http.DefaultClient.Do(req)
    }
    ```

    ```ruby Ruby theme={null}
    require 'net/http'
    require 'json'

    uri = URI('https://orbit-api.devotel.io/api/v1/inbox/routing-rules')
    req = Net::HTTP::Post.new(uri)
    req['X-API-Key'] = ENV['ORBIT_API_KEY']
    req['Content-Type'] = 'application/json'
    req.body = {}.to_json
    res = Net::HTTP.start(uri.host, uri.port, use_ssl: true) { |h| h.request(req) }
    puts res.body
    ```

    ```php PHP theme={null}
    <?php
    $ch = curl_init('https://orbit-api.devotel.io/api/v1/inbox/routing-rules');
    curl_setopt($ch, CURLOPT_RETURNTRANSFER, true);
    curl_setopt($ch, CURLOPT_CUSTOMREQUEST, 'POST');
    curl_setopt($ch, CURLOPT_HTTPHEADER, [
      'X-API-Key: ' . getenv('ORBIT_API_KEY'),
      'Content-Type: application/json',
    ]);
    curl_setopt($ch, CURLOPT_POSTFIELDS, <<<JSON
    {}
    JSON);
    echo curl_exec($ch);
    ```
  </CodeGroup>
</RequestExample>

***

### Dry-run a rule against a sample conversation

<Note>
  `POST /api/v1/inbox/routing-rules/test`
</Note>

Returns the action that WOULD fire for the supplied sample without mutating any conversation. Accepts either an existing `rule_id` (fetched from the tenant) or an inline `rule` body so the builder UI can preview before saving.

<RequestExample>
  <CodeGroup>
    ```bash cURL theme={null}
    curl -X POST "https://orbit-api.devotel.io/api/v1/inbox/routing-rules/test" \
      -H "X-API-Key: dv_live_sk_your_key_here" \
      -H "Content-Type: application/json" \
      -d '{}'
    ```

    ```typescript Node.js theme={null}
    import { Orbit } from '@devotel/orbit-sdk'

    const orbit = new Orbit({
      apiKey: process.env.ORBIT_API_KEY!,
    })

    const res = await fetch('https://orbit-api.devotel.io/api/v1/inbox/routing-rules/test', {
      method: 'POST',
      headers: {
        'X-API-Key': process.env.ORBIT_API_KEY!,
        'Content-Type': 'application/json',
      },
      body: JSON.stringify({}),
    })
    console.log(await res.json())
    ```

    ```python Python theme={null}
    import os, requests

    headers = {"X-API-Key": os.environ["ORBIT_API_KEY"]}
    headers["Content-Type"] = "application/json"
    r = requests.post("https://orbit-api.devotel.io/api/v1/inbox/routing-rules/test", headers=headers, json={})
    print(r.json())
    ```

    ```go Go theme={null}
    package main

    import (
    	"bytes"
    	"net/http"
    	"os"
    )

    func main() {
    	req, _ := http.NewRequest("POST", "https://orbit-api.devotel.io/api/v1/inbox/routing-rules/test", bytes.NewBuffer([]byte(`{}`)))
    	req.Header.Set("X-API-Key", os.Getenv("ORBIT_API_KEY"))
    	req.Header.Set("Content-Type", "application/json")
    	http.DefaultClient.Do(req)
    }
    ```

    ```ruby Ruby theme={null}
    require 'net/http'
    require 'json'

    uri = URI('https://orbit-api.devotel.io/api/v1/inbox/routing-rules/test')
    req = Net::HTTP::Post.new(uri)
    req['X-API-Key'] = ENV['ORBIT_API_KEY']
    req['Content-Type'] = 'application/json'
    req.body = {}.to_json
    res = Net::HTTP.start(uri.host, uri.port, use_ssl: true) { |h| h.request(req) }
    puts res.body
    ```

    ```php PHP theme={null}
    <?php
    $ch = curl_init('https://orbit-api.devotel.io/api/v1/inbox/routing-rules/test');
    curl_setopt($ch, CURLOPT_RETURNTRANSFER, true);
    curl_setopt($ch, CURLOPT_CUSTOMREQUEST, 'POST');
    curl_setopt($ch, CURLOPT_HTTPHEADER, [
      'X-API-Key: ' . getenv('ORBIT_API_KEY'),
      'Content-Type: application/json',
    ]);
    curl_setopt($ch, CURLOPT_POSTFIELDS, <<<JSON
    {}
    JSON);
    echo curl_exec($ch);
    ```
  </CodeGroup>
</RequestExample>

***

### Create a saved search for the calling user

<Note>
  `POST /api/v1/inbox/searches`
</Note>

<RequestExample>
  <CodeGroup>
    ```bash cURL theme={null}
    curl -X POST "https://orbit-api.devotel.io/api/v1/inbox/searches" \
      -H "X-API-Key: dv_live_sk_your_key_here" \
      -H "Content-Type: application/json" \
      -d '{}'
    ```

    ```typescript Node.js theme={null}
    import { Orbit } from '@devotel/orbit-sdk'

    const orbit = new Orbit({
      apiKey: process.env.ORBIT_API_KEY!,
    })

    const res = await fetch('https://orbit-api.devotel.io/api/v1/inbox/searches', {
      method: 'POST',
      headers: {
        'X-API-Key': process.env.ORBIT_API_KEY!,
        'Content-Type': 'application/json',
      },
      body: JSON.stringify({}),
    })
    console.log(await res.json())
    ```

    ```python Python theme={null}
    import os, requests

    headers = {"X-API-Key": os.environ["ORBIT_API_KEY"]}
    headers["Content-Type"] = "application/json"
    r = requests.post("https://orbit-api.devotel.io/api/v1/inbox/searches", headers=headers, json={})
    print(r.json())
    ```

    ```go Go theme={null}
    package main

    import (
    	"bytes"
    	"net/http"
    	"os"
    )

    func main() {
    	req, _ := http.NewRequest("POST", "https://orbit-api.devotel.io/api/v1/inbox/searches", bytes.NewBuffer([]byte(`{}`)))
    	req.Header.Set("X-API-Key", os.Getenv("ORBIT_API_KEY"))
    	req.Header.Set("Content-Type", "application/json")
    	http.DefaultClient.Do(req)
    }
    ```

    ```ruby Ruby theme={null}
    require 'net/http'
    require 'json'

    uri = URI('https://orbit-api.devotel.io/api/v1/inbox/searches')
    req = Net::HTTP::Post.new(uri)
    req['X-API-Key'] = ENV['ORBIT_API_KEY']
    req['Content-Type'] = 'application/json'
    req.body = {}.to_json
    res = Net::HTTP.start(uri.host, uri.port, use_ssl: true) { |h| h.request(req) }
    puts res.body
    ```

    ```php PHP theme={null}
    <?php
    $ch = curl_init('https://orbit-api.devotel.io/api/v1/inbox/searches');
    curl_setopt($ch, CURLOPT_RETURNTRANSFER, true);
    curl_setopt($ch, CURLOPT_CUSTOMREQUEST, 'POST');
    curl_setopt($ch, CURLOPT_HTTPHEADER, [
      'X-API-Key: ' . getenv('ORBIT_API_KEY'),
      'Content-Type: application/json',
    ]);
    curl_setopt($ch, CURLOPT_POSTFIELDS, <<<JSON
    {}
    JSON);
    echo curl_exec($ch);
    ```
  </CodeGroup>
</RequestExample>

***

### Create an inbox SLA policy

<Note>
  `POST /api/v1/inbox/sla/policies`
</Note>

<RequestExample>
  <CodeGroup>
    ```bash cURL theme={null}
    curl -X POST "https://orbit-api.devotel.io/api/v1/inbox/sla/policies" \
      -H "X-API-Key: dv_live_sk_your_key_here" \
      -H "Content-Type: application/json" \
      -d '{}'
    ```

    ```typescript Node.js theme={null}
    import { Orbit } from '@devotel/orbit-sdk'

    const orbit = new Orbit({
      apiKey: process.env.ORBIT_API_KEY!,
    })

    const res = await fetch('https://orbit-api.devotel.io/api/v1/inbox/sla/policies', {
      method: 'POST',
      headers: {
        'X-API-Key': process.env.ORBIT_API_KEY!,
        'Content-Type': 'application/json',
      },
      body: JSON.stringify({}),
    })
    console.log(await res.json())
    ```

    ```python Python theme={null}
    import os, requests

    headers = {"X-API-Key": os.environ["ORBIT_API_KEY"]}
    headers["Content-Type"] = "application/json"
    r = requests.post("https://orbit-api.devotel.io/api/v1/inbox/sla/policies", headers=headers, json={})
    print(r.json())
    ```

    ```go Go theme={null}
    package main

    import (
    	"bytes"
    	"net/http"
    	"os"
    )

    func main() {
    	req, _ := http.NewRequest("POST", "https://orbit-api.devotel.io/api/v1/inbox/sla/policies", bytes.NewBuffer([]byte(`{}`)))
    	req.Header.Set("X-API-Key", os.Getenv("ORBIT_API_KEY"))
    	req.Header.Set("Content-Type", "application/json")
    	http.DefaultClient.Do(req)
    }
    ```

    ```ruby Ruby theme={null}
    require 'net/http'
    require 'json'

    uri = URI('https://orbit-api.devotel.io/api/v1/inbox/sla/policies')
    req = Net::HTTP::Post.new(uri)
    req['X-API-Key'] = ENV['ORBIT_API_KEY']
    req['Content-Type'] = 'application/json'
    req.body = {}.to_json
    res = Net::HTTP.start(uri.host, uri.port, use_ssl: true) { |h| h.request(req) }
    puts res.body
    ```

    ```php PHP theme={null}
    <?php
    $ch = curl_init('https://orbit-api.devotel.io/api/v1/inbox/sla/policies');
    curl_setopt($ch, CURLOPT_RETURNTRANSFER, true);
    curl_setopt($ch, CURLOPT_CUSTOMREQUEST, 'POST');
    curl_setopt($ch, CURLOPT_HTTPHEADER, [
      'X-API-Key: ' . getenv('ORBIT_API_KEY'),
      'Content-Type: application/json',
    ]);
    curl_setopt($ch, CURLOPT_POSTFIELDS, <<<JSON
    {}
    JSON);
    echo curl_exec($ch);
    ```
  </CodeGroup>
</RequestExample>

***

### Test-send a configured SLA breach action

<Note>
  `POST /api/v1/inbox/sla/policies/test-action`
</Note>

Dispatches the supplied breach action against a synthetic conversation so an operator can verify Slack/Teams webhook URLs route to the expected channel before saving the policy.

<RequestExample>
  <CodeGroup>
    ```bash cURL theme={null}
    curl -X POST "https://orbit-api.devotel.io/api/v1/inbox/sla/policies/test-action" \
      -H "X-API-Key: dv_live_sk_your_key_here" \
      -H "Content-Type: application/json" \
      -d '{}'
    ```

    ```typescript Node.js theme={null}
    import { Orbit } from '@devotel/orbit-sdk'

    const orbit = new Orbit({
      apiKey: process.env.ORBIT_API_KEY!,
    })

    const res = await fetch('https://orbit-api.devotel.io/api/v1/inbox/sla/policies/test-action', {
      method: 'POST',
      headers: {
        'X-API-Key': process.env.ORBIT_API_KEY!,
        'Content-Type': 'application/json',
      },
      body: JSON.stringify({}),
    })
    console.log(await res.json())
    ```

    ```python Python theme={null}
    import os, requests

    headers = {"X-API-Key": os.environ["ORBIT_API_KEY"]}
    headers["Content-Type"] = "application/json"
    r = requests.post("https://orbit-api.devotel.io/api/v1/inbox/sla/policies/test-action", headers=headers, json={})
    print(r.json())
    ```

    ```go Go theme={null}
    package main

    import (
    	"bytes"
    	"net/http"
    	"os"
    )

    func main() {
    	req, _ := http.NewRequest("POST", "https://orbit-api.devotel.io/api/v1/inbox/sla/policies/test-action", bytes.NewBuffer([]byte(`{}`)))
    	req.Header.Set("X-API-Key", os.Getenv("ORBIT_API_KEY"))
    	req.Header.Set("Content-Type", "application/json")
    	http.DefaultClient.Do(req)
    }
    ```

    ```ruby Ruby theme={null}
    require 'net/http'
    require 'json'

    uri = URI('https://orbit-api.devotel.io/api/v1/inbox/sla/policies/test-action')
    req = Net::HTTP::Post.new(uri)
    req['X-API-Key'] = ENV['ORBIT_API_KEY']
    req['Content-Type'] = 'application/json'
    req.body = {}.to_json
    res = Net::HTTP.start(uri.host, uri.port, use_ssl: true) { |h| h.request(req) }
    puts res.body
    ```

    ```php PHP theme={null}
    <?php
    $ch = curl_init('https://orbit-api.devotel.io/api/v1/inbox/sla/policies/test-action');
    curl_setopt($ch, CURLOPT_RETURNTRANSFER, true);
    curl_setopt($ch, CURLOPT_CUSTOMREQUEST, 'POST');
    curl_setopt($ch, CURLOPT_HTTPHEADER, [
      'X-API-Key: ' . getenv('ORBIT_API_KEY'),
      'Content-Type: application/json',
    ]);
    curl_setopt($ch, CURLOPT_POSTFIELDS, <<<JSON
    {}
    JSON);
    echo curl_exec($ch);
    ```
  </CodeGroup>
</RequestExample>

***

### Create a comment on a ticket (CSPaaS P0 — BT-CSPAAS)

<Note>
  `POST /api/v1/inbox/tickets/{id}/comments`
</Note>

Operator-authored comment / reply / internal note. `author_kind` defaults to `operator` and `visibility` to `public` matching the helpdesk default. The operator's user id is threaded from request.ctx.userId for the operator path; customer + system kinds leave it NULL. 201 on success, 404 on missing parent ticket, 422 on validation failure.

<ParamField path="id" type="string" required>
  —
</ParamField>

<RequestExample>
  <CodeGroup>
    ```bash cURL theme={null}
    curl -X POST "https://orbit-api.devotel.io/api/v1/inbox/tickets/{id}/comments" \
      -H "X-API-Key: dv_live_sk_your_key_here" \
      -H "Content-Type: application/json" \
      -d '{}'
    ```

    ```typescript Node.js theme={null}
    import { Orbit } from '@devotel/orbit-sdk'

    const orbit = new Orbit({
      apiKey: process.env.ORBIT_API_KEY!,
    })

    const res = await fetch('https://orbit-api.devotel.io/api/v1/inbox/tickets/{id}/comments', {
      method: 'POST',
      headers: {
        'X-API-Key': process.env.ORBIT_API_KEY!,
        'Content-Type': 'application/json',
      },
      body: JSON.stringify({}),
    })
    console.log(await res.json())
    ```

    ```python Python theme={null}
    import os, requests

    headers = {"X-API-Key": os.environ["ORBIT_API_KEY"]}
    headers["Content-Type"] = "application/json"
    r = requests.post("https://orbit-api.devotel.io/api/v1/inbox/tickets/{id}/comments", headers=headers, json={})
    print(r.json())
    ```

    ```go Go theme={null}
    package main

    import (
    	"bytes"
    	"net/http"
    	"os"
    )

    func main() {
    	req, _ := http.NewRequest("POST", "https://orbit-api.devotel.io/api/v1/inbox/tickets/{id}/comments", bytes.NewBuffer([]byte(`{}`)))
    	req.Header.Set("X-API-Key", os.Getenv("ORBIT_API_KEY"))
    	req.Header.Set("Content-Type", "application/json")
    	http.DefaultClient.Do(req)
    }
    ```

    ```ruby Ruby theme={null}
    require 'net/http'
    require 'json'

    uri = URI('https://orbit-api.devotel.io/api/v1/inbox/tickets/{id}/comments')
    req = Net::HTTP::Post.new(uri)
    req['X-API-Key'] = ENV['ORBIT_API_KEY']
    req['Content-Type'] = 'application/json'
    req.body = {}.to_json
    res = Net::HTTP.start(uri.host, uri.port, use_ssl: true) { |h| h.request(req) }
    puts res.body
    ```

    ```php PHP theme={null}
    <?php
    $ch = curl_init('https://orbit-api.devotel.io/api/v1/inbox/tickets/{id}/comments');
    curl_setopt($ch, CURLOPT_RETURNTRANSFER, true);
    curl_setopt($ch, CURLOPT_CUSTOMREQUEST, 'POST');
    curl_setopt($ch, CURLOPT_HTTPHEADER, [
      'X-API-Key: ' . getenv('ORBIT_API_KEY'),
      'Content-Type: application/json',
    ]);
    curl_setopt($ch, CURLOPT_POSTFIELDS, <<<JSON
    {}
    JSON);
    echo curl_exec($ch);
    ```
  </CodeGroup>
</RequestExample>

***

### AI ticket deflection — match KB article + suggest answer

<Note>
  `POST /api/v1/inbox/tickets/{id}/deflect`
</Note>

Runs cosine-similarity search across every active KB in the tenant and asks Anthropic to rank the best chunk against the customer's question. Returns shouldDeflect=true when confidence exceeds the threshold (0.75). When true, the AI answer is also inserted into the conversation as the first agent response.

<ParamField path="id" type="string" required>
  —
</ParamField>

<RequestExample>
  <CodeGroup>
    ```bash cURL theme={null}
    curl -X POST "https://orbit-api.devotel.io/api/v1/inbox/tickets/{id}/deflect" \
      -H "X-API-Key: dv_live_sk_your_key_here" \
      -H "Content-Type: application/json" \
      -d '{}'
    ```

    ```typescript Node.js theme={null}
    import { Orbit } from '@devotel/orbit-sdk'

    const orbit = new Orbit({
      apiKey: process.env.ORBIT_API_KEY!,
    })

    const res = await fetch('https://orbit-api.devotel.io/api/v1/inbox/tickets/{id}/deflect', {
      method: 'POST',
      headers: {
        'X-API-Key': process.env.ORBIT_API_KEY!,
        'Content-Type': 'application/json',
      },
      body: JSON.stringify({}),
    })
    console.log(await res.json())
    ```

    ```python Python theme={null}
    import os, requests

    headers = {"X-API-Key": os.environ["ORBIT_API_KEY"]}
    headers["Content-Type"] = "application/json"
    r = requests.post("https://orbit-api.devotel.io/api/v1/inbox/tickets/{id}/deflect", headers=headers, json={})
    print(r.json())
    ```

    ```go Go theme={null}
    package main

    import (
    	"bytes"
    	"net/http"
    	"os"
    )

    func main() {
    	req, _ := http.NewRequest("POST", "https://orbit-api.devotel.io/api/v1/inbox/tickets/{id}/deflect", bytes.NewBuffer([]byte(`{}`)))
    	req.Header.Set("X-API-Key", os.Getenv("ORBIT_API_KEY"))
    	req.Header.Set("Content-Type", "application/json")
    	http.DefaultClient.Do(req)
    }
    ```

    ```ruby Ruby theme={null}
    require 'net/http'
    require 'json'

    uri = URI('https://orbit-api.devotel.io/api/v1/inbox/tickets/{id}/deflect')
    req = Net::HTTP::Post.new(uri)
    req['X-API-Key'] = ENV['ORBIT_API_KEY']
    req['Content-Type'] = 'application/json'
    req.body = {}.to_json
    res = Net::HTTP.start(uri.host, uri.port, use_ssl: true) { |h| h.request(req) }
    puts res.body
    ```

    ```php PHP theme={null}
    <?php
    $ch = curl_init('https://orbit-api.devotel.io/api/v1/inbox/tickets/{id}/deflect');
    curl_setopt($ch, CURLOPT_RETURNTRANSFER, true);
    curl_setopt($ch, CURLOPT_CUSTOMREQUEST, 'POST');
    curl_setopt($ch, CURLOPT_HTTPHEADER, [
      'X-API-Key: ' . getenv('ORBIT_API_KEY'),
      'Content-Type: application/json',
    ]);
    curl_setopt($ch, CURLOPT_POSTFIELDS, <<<JSON
    {}
    JSON);
    echo curl_exec($ch);
    ```
  </CodeGroup>
</RequestExample>

***

### AI ticket deflection — customer accepted

<Note>
  `POST /api/v1/inbox/tickets/{id}/deflect/accept`
</Note>

Customer clicked Yes on the deflection card. Closes the conversation as resolved\_by\_ai (status=resolved, metadata flag).

<ParamField path="id" type="string" required>
  —
</ParamField>

<RequestExample>
  <CodeGroup>
    ```bash cURL theme={null}
    curl -X POST "https://orbit-api.devotel.io/api/v1/inbox/tickets/{id}/deflect/accept" \
      -H "X-API-Key: dv_live_sk_your_key_here" \
      -H "Content-Type: application/json" \
      -d '{}'
    ```

    ```typescript Node.js theme={null}
    import { Orbit } from '@devotel/orbit-sdk'

    const orbit = new Orbit({
      apiKey: process.env.ORBIT_API_KEY!,
    })

    const res = await fetch('https://orbit-api.devotel.io/api/v1/inbox/tickets/{id}/deflect/accept', {
      method: 'POST',
      headers: {
        'X-API-Key': process.env.ORBIT_API_KEY!,
        'Content-Type': 'application/json',
      },
      body: JSON.stringify({}),
    })
    console.log(await res.json())
    ```

    ```python Python theme={null}
    import os, requests

    headers = {"X-API-Key": os.environ["ORBIT_API_KEY"]}
    headers["Content-Type"] = "application/json"
    r = requests.post("https://orbit-api.devotel.io/api/v1/inbox/tickets/{id}/deflect/accept", headers=headers, json={})
    print(r.json())
    ```

    ```go Go theme={null}
    package main

    import (
    	"bytes"
    	"net/http"
    	"os"
    )

    func main() {
    	req, _ := http.NewRequest("POST", "https://orbit-api.devotel.io/api/v1/inbox/tickets/{id}/deflect/accept", bytes.NewBuffer([]byte(`{}`)))
    	req.Header.Set("X-API-Key", os.Getenv("ORBIT_API_KEY"))
    	req.Header.Set("Content-Type", "application/json")
    	http.DefaultClient.Do(req)
    }
    ```

    ```ruby Ruby theme={null}
    require 'net/http'
    require 'json'

    uri = URI('https://orbit-api.devotel.io/api/v1/inbox/tickets/{id}/deflect/accept')
    req = Net::HTTP::Post.new(uri)
    req['X-API-Key'] = ENV['ORBIT_API_KEY']
    req['Content-Type'] = 'application/json'
    req.body = {}.to_json
    res = Net::HTTP.start(uri.host, uri.port, use_ssl: true) { |h| h.request(req) }
    puts res.body
    ```

    ```php PHP theme={null}
    <?php
    $ch = curl_init('https://orbit-api.devotel.io/api/v1/inbox/tickets/{id}/deflect/accept');
    curl_setopt($ch, CURLOPT_RETURNTRANSFER, true);
    curl_setopt($ch, CURLOPT_CUSTOMREQUEST, 'POST');
    curl_setopt($ch, CURLOPT_HTTPHEADER, [
      'X-API-Key: ' . getenv('ORBIT_API_KEY'),
      'Content-Type: application/json',
    ]);
    curl_setopt($ch, CURLOPT_POSTFIELDS, <<<JSON
    {}
    JSON);
    echo curl_exec($ch);
    ```
  </CodeGroup>
</RequestExample>

***

### AI ticket deflection — customer escalated

<Note>
  `POST /api/v1/inbox/tickets/{id}/deflect/escalate`
</Note>

Customer clicked No on the deflection card. Re-opens the conversation and flags it for human triage.

<ParamField path="id" type="string" required>
  —
</ParamField>

<RequestExample>
  <CodeGroup>
    ```bash cURL theme={null}
    curl -X POST "https://orbit-api.devotel.io/api/v1/inbox/tickets/{id}/deflect/escalate" \
      -H "X-API-Key: dv_live_sk_your_key_here" \
      -H "Content-Type: application/json" \
      -d '{}'
    ```

    ```typescript Node.js theme={null}
    import { Orbit } from '@devotel/orbit-sdk'

    const orbit = new Orbit({
      apiKey: process.env.ORBIT_API_KEY!,
    })

    const res = await fetch('https://orbit-api.devotel.io/api/v1/inbox/tickets/{id}/deflect/escalate', {
      method: 'POST',
      headers: {
        'X-API-Key': process.env.ORBIT_API_KEY!,
        'Content-Type': 'application/json',
      },
      body: JSON.stringify({}),
    })
    console.log(await res.json())
    ```

    ```python Python theme={null}
    import os, requests

    headers = {"X-API-Key": os.environ["ORBIT_API_KEY"]}
    headers["Content-Type"] = "application/json"
    r = requests.post("https://orbit-api.devotel.io/api/v1/inbox/tickets/{id}/deflect/escalate", headers=headers, json={})
    print(r.json())
    ```

    ```go Go theme={null}
    package main

    import (
    	"bytes"
    	"net/http"
    	"os"
    )

    func main() {
    	req, _ := http.NewRequest("POST", "https://orbit-api.devotel.io/api/v1/inbox/tickets/{id}/deflect/escalate", bytes.NewBuffer([]byte(`{}`)))
    	req.Header.Set("X-API-Key", os.Getenv("ORBIT_API_KEY"))
    	req.Header.Set("Content-Type", "application/json")
    	http.DefaultClient.Do(req)
    }
    ```

    ```ruby Ruby theme={null}
    require 'net/http'
    require 'json'

    uri = URI('https://orbit-api.devotel.io/api/v1/inbox/tickets/{id}/deflect/escalate')
    req = Net::HTTP::Post.new(uri)
    req['X-API-Key'] = ENV['ORBIT_API_KEY']
    req['Content-Type'] = 'application/json'
    req.body = {}.to_json
    res = Net::HTTP.start(uri.host, uri.port, use_ssl: true) { |h| h.request(req) }
    puts res.body
    ```

    ```php PHP theme={null}
    <?php
    $ch = curl_init('https://orbit-api.devotel.io/api/v1/inbox/tickets/{id}/deflect/escalate');
    curl_setopt($ch, CURLOPT_RETURNTRANSFER, true);
    curl_setopt($ch, CURLOPT_CUSTOMREQUEST, 'POST');
    curl_setopt($ch, CURLOPT_HTTPHEADER, [
      'X-API-Key: ' . getenv('ORBIT_API_KEY'),
      'Content-Type: application/json',
    ]);
    curl_setopt($ch, CURLOPT_POSTFIELDS, <<<JSON
    {}
    JSON);
    echo curl_exec($ch);
    ```
  </CodeGroup>
</RequestExample>

***

### Create an inbox ticket (internal path, CHAIN1 stub)

<Note>
  `POST /api/v1/inbox/tickets/internal`
</Note>

Operator-curated ticket creation. The auto-create path used by the voice-hangup chain link runs as a service-layer fire-and-forget (auto-disposition.service.ts) and does not use this endpoint. Expanded by the CSPaaS Option A epic (attachments, SLA tiers, customer-visible status).

<RequestExample>
  <CodeGroup>
    ```bash cURL theme={null}
    curl -X POST "https://orbit-api.devotel.io/api/v1/inbox/tickets/internal" \
      -H "X-API-Key: dv_live_sk_your_key_here" \
      -H "Content-Type: application/json" \
      -d '{}'
    ```

    ```typescript Node.js theme={null}
    import { Orbit } from '@devotel/orbit-sdk'

    const orbit = new Orbit({
      apiKey: process.env.ORBIT_API_KEY!,
    })

    const res = await fetch('https://orbit-api.devotel.io/api/v1/inbox/tickets/internal', {
      method: 'POST',
      headers: {
        'X-API-Key': process.env.ORBIT_API_KEY!,
        'Content-Type': 'application/json',
      },
      body: JSON.stringify({}),
    })
    console.log(await res.json())
    ```

    ```python Python theme={null}
    import os, requests

    headers = {"X-API-Key": os.environ["ORBIT_API_KEY"]}
    headers["Content-Type"] = "application/json"
    r = requests.post("https://orbit-api.devotel.io/api/v1/inbox/tickets/internal", headers=headers, json={})
    print(r.json())
    ```

    ```go Go theme={null}
    package main

    import (
    	"bytes"
    	"net/http"
    	"os"
    )

    func main() {
    	req, _ := http.NewRequest("POST", "https://orbit-api.devotel.io/api/v1/inbox/tickets/internal", bytes.NewBuffer([]byte(`{}`)))
    	req.Header.Set("X-API-Key", os.Getenv("ORBIT_API_KEY"))
    	req.Header.Set("Content-Type", "application/json")
    	http.DefaultClient.Do(req)
    }
    ```

    ```ruby Ruby theme={null}
    require 'net/http'
    require 'json'

    uri = URI('https://orbit-api.devotel.io/api/v1/inbox/tickets/internal')
    req = Net::HTTP::Post.new(uri)
    req['X-API-Key'] = ENV['ORBIT_API_KEY']
    req['Content-Type'] = 'application/json'
    req.body = {}.to_json
    res = Net::HTTP.start(uri.host, uri.port, use_ssl: true) { |h| h.request(req) }
    puts res.body
    ```

    ```php PHP theme={null}
    <?php
    $ch = curl_init('https://orbit-api.devotel.io/api/v1/inbox/tickets/internal');
    curl_setopt($ch, CURLOPT_RETURNTRANSFER, true);
    curl_setopt($ch, CURLOPT_CUSTOMREQUEST, 'POST');
    curl_setopt($ch, CURLOPT_HTTPHEADER, [
      'X-API-Key: ' . getenv('ORBIT_API_KEY'),
      'Content-Type: application/json',
    ]);
    curl_setopt($ch, CURLOPT_POSTFIELDS, <<<JSON
    {}
    JSON);
    echo curl_exec($ch);
    ```
  </CodeGroup>
</RequestExample>

***

### Create a personal or team-wide saved view

<Note>
  `POST /api/v1/inbox/views`
</Note>

<RequestExample>
  <CodeGroup>
    ```bash cURL theme={null}
    curl -X POST "https://orbit-api.devotel.io/api/v1/inbox/views" \
      -H "X-API-Key: dv_live_sk_your_key_here" \
      -H "Content-Type: application/json" \
      -d '{}'
    ```

    ```typescript Node.js theme={null}
    import { Orbit } from '@devotel/orbit-sdk'

    const orbit = new Orbit({
      apiKey: process.env.ORBIT_API_KEY!,
    })

    const res = await fetch('https://orbit-api.devotel.io/api/v1/inbox/views', {
      method: 'POST',
      headers: {
        'X-API-Key': process.env.ORBIT_API_KEY!,
        'Content-Type': 'application/json',
      },
      body: JSON.stringify({}),
    })
    console.log(await res.json())
    ```

    ```python Python theme={null}
    import os, requests

    headers = {"X-API-Key": os.environ["ORBIT_API_KEY"]}
    headers["Content-Type"] = "application/json"
    r = requests.post("https://orbit-api.devotel.io/api/v1/inbox/views", headers=headers, json={})
    print(r.json())
    ```

    ```go Go theme={null}
    package main

    import (
    	"bytes"
    	"net/http"
    	"os"
    )

    func main() {
    	req, _ := http.NewRequest("POST", "https://orbit-api.devotel.io/api/v1/inbox/views", bytes.NewBuffer([]byte(`{}`)))
    	req.Header.Set("X-API-Key", os.Getenv("ORBIT_API_KEY"))
    	req.Header.Set("Content-Type", "application/json")
    	http.DefaultClient.Do(req)
    }
    ```

    ```ruby Ruby theme={null}
    require 'net/http'
    require 'json'

    uri = URI('https://orbit-api.devotel.io/api/v1/inbox/views')
    req = Net::HTTP::Post.new(uri)
    req['X-API-Key'] = ENV['ORBIT_API_KEY']
    req['Content-Type'] = 'application/json'
    req.body = {}.to_json
    res = Net::HTTP.start(uri.host, uri.port, use_ssl: true) { |h| h.request(req) }
    puts res.body
    ```

    ```php PHP theme={null}
    <?php
    $ch = curl_init('https://orbit-api.devotel.io/api/v1/inbox/views');
    curl_setopt($ch, CURLOPT_RETURNTRANSFER, true);
    curl_setopt($ch, CURLOPT_CUSTOMREQUEST, 'POST');
    curl_setopt($ch, CURLOPT_HTTPHEADER, [
      'X-API-Key: ' . getenv('ORBIT_API_KEY'),
      'Content-Type: application/json',
    ]);
    curl_setopt($ch, CURLOPT_POSTFIELDS, <<<JSON
    {}
    JSON);
    echo curl_exec($ch);
    ```
  </CodeGroup>
</RequestExample>

***

### Mint a 30-day signed share-link for a saved view (preserves filter snapshot)

<Note>
  `POST /api/v1/inbox/views/{id}/share`
</Note>

<ParamField path="id" type="string" required>
  —
</ParamField>

<RequestExample>
  <CodeGroup>
    ```bash cURL theme={null}
    curl -X POST "https://orbit-api.devotel.io/api/v1/inbox/views/{id}/share" \
      -H "X-API-Key: dv_live_sk_your_key_here" \
      -H "Content-Type: application/json" \
      -d '{}'
    ```

    ```typescript Node.js theme={null}
    import { Orbit } from '@devotel/orbit-sdk'

    const orbit = new Orbit({
      apiKey: process.env.ORBIT_API_KEY!,
    })

    const res = await fetch('https://orbit-api.devotel.io/api/v1/inbox/views/{id}/share', {
      method: 'POST',
      headers: {
        'X-API-Key': process.env.ORBIT_API_KEY!,
        'Content-Type': 'application/json',
      },
      body: JSON.stringify({}),
    })
    console.log(await res.json())
    ```

    ```python Python theme={null}
    import os, requests

    headers = {"X-API-Key": os.environ["ORBIT_API_KEY"]}
    headers["Content-Type"] = "application/json"
    r = requests.post("https://orbit-api.devotel.io/api/v1/inbox/views/{id}/share", headers=headers, json={})
    print(r.json())
    ```

    ```go Go theme={null}
    package main

    import (
    	"bytes"
    	"net/http"
    	"os"
    )

    func main() {
    	req, _ := http.NewRequest("POST", "https://orbit-api.devotel.io/api/v1/inbox/views/{id}/share", bytes.NewBuffer([]byte(`{}`)))
    	req.Header.Set("X-API-Key", os.Getenv("ORBIT_API_KEY"))
    	req.Header.Set("Content-Type", "application/json")
    	http.DefaultClient.Do(req)
    }
    ```

    ```ruby Ruby theme={null}
    require 'net/http'
    require 'json'

    uri = URI('https://orbit-api.devotel.io/api/v1/inbox/views/{id}/share')
    req = Net::HTTP::Post.new(uri)
    req['X-API-Key'] = ENV['ORBIT_API_KEY']
    req['Content-Type'] = 'application/json'
    req.body = {}.to_json
    res = Net::HTTP.start(uri.host, uri.port, use_ssl: true) { |h| h.request(req) }
    puts res.body
    ```

    ```php PHP theme={null}
    <?php
    $ch = curl_init('https://orbit-api.devotel.io/api/v1/inbox/views/{id}/share');
    curl_setopt($ch, CURLOPT_RETURNTRANSFER, true);
    curl_setopt($ch, CURLOPT_CUSTOMREQUEST, 'POST');
    curl_setopt($ch, CURLOPT_HTTPHEADER, [
      'X-API-Key: ' . getenv('ORBIT_API_KEY'),
      'Content-Type: application/json',
    ]);
    curl_setopt($ch, CURLOPT_POSTFIELDS, <<<JSON
    {}
    JSON);
    echo curl_exec($ch);
    ```
  </CodeGroup>
</RequestExample>

***

### Update the tenant's AI-deflection budget config

<Note>
  `PUT /api/v1/inbox/ai-deflection/budget`
</Note>

<RequestExample>
  <CodeGroup>
    ```bash cURL theme={null}
    curl -X PUT "https://orbit-api.devotel.io/api/v1/inbox/ai-deflection/budget" \
      -H "X-API-Key: dv_live_sk_your_key_here" \
      -H "Content-Type: application/json" \
      -d '{}'
    ```

    ```typescript Node.js theme={null}
    import { Orbit } from '@devotel/orbit-sdk'

    const orbit = new Orbit({
      apiKey: process.env.ORBIT_API_KEY!,
    })

    const res = await fetch('https://orbit-api.devotel.io/api/v1/inbox/ai-deflection/budget', {
      method: 'PUT',
      headers: {
        'X-API-Key': process.env.ORBIT_API_KEY!,
        'Content-Type': 'application/json',
      },
      body: JSON.stringify({}),
    })
    console.log(await res.json())
    ```

    ```python Python theme={null}
    import os, requests

    headers = {"X-API-Key": os.environ["ORBIT_API_KEY"]}
    headers["Content-Type"] = "application/json"
    r = requests.put("https://orbit-api.devotel.io/api/v1/inbox/ai-deflection/budget", headers=headers, json={})
    print(r.json())
    ```

    ```go Go theme={null}
    package main

    import (
    	"bytes"
    	"net/http"
    	"os"
    )

    func main() {
    	req, _ := http.NewRequest("PUT", "https://orbit-api.devotel.io/api/v1/inbox/ai-deflection/budget", bytes.NewBuffer([]byte(`{}`)))
    	req.Header.Set("X-API-Key", os.Getenv("ORBIT_API_KEY"))
    	req.Header.Set("Content-Type", "application/json")
    	http.DefaultClient.Do(req)
    }
    ```

    ```ruby Ruby theme={null}
    require 'net/http'
    require 'json'

    uri = URI('https://orbit-api.devotel.io/api/v1/inbox/ai-deflection/budget')
    req = Net::HTTP::Put.new(uri)
    req['X-API-Key'] = ENV['ORBIT_API_KEY']
    req['Content-Type'] = 'application/json'
    req.body = {}.to_json
    res = Net::HTTP.start(uri.host, uri.port, use_ssl: true) { |h| h.request(req) }
    puts res.body
    ```

    ```php PHP theme={null}
    <?php
    $ch = curl_init('https://orbit-api.devotel.io/api/v1/inbox/ai-deflection/budget');
    curl_setopt($ch, CURLOPT_RETURNTRANSFER, true);
    curl_setopt($ch, CURLOPT_CUSTOMREQUEST, 'PUT');
    curl_setopt($ch, CURLOPT_HTTPHEADER, [
      'X-API-Key: ' . getenv('ORBIT_API_KEY'),
      'Content-Type: application/json',
    ]);
    curl_setopt($ch, CURLOPT_POSTFIELDS, <<<JSON
    {}
    JSON);
    echo curl_exec($ch);
    ```
  </CodeGroup>
</RequestExample>

***

### Edit a team-only internal note (author or admin/owner)

<Note>
  `PATCH /api/v1/inbox/{conversationId}/internal-notes/{noteId}`
</Note>

Edit affordance is content-only. The author can always edit their own row; admins and owners can edit any note in the org. Mentions are recomputed from the new content + the FE's resolved list — added mentions fire a fresh `inbox_mention` notification to the new recipients only (existing mentions are kept silent so a typo-fix edit doesn't double-ping).

<ParamField path="conversationId" type="string" required>
  —
</ParamField>

<ParamField path="noteId" type="string" required>
  —
</ParamField>

<ParamField body="content" type="string" required>
  —
</ParamField>

<ParamField body="mentions" type="string[]">
  —
</ParamField>

<RequestExample>
  <CodeGroup>
    ```bash cURL theme={null}
    curl -X PATCH "https://orbit-api.devotel.io/api/v1/inbox/{conversationId}/internal-notes/{noteId}" \
      -H "X-API-Key: dv_live_sk_your_key_here" \
      -H "Content-Type: application/json" \
      -d '{
      "content": "string"
    }'
    ```

    ```typescript Node.js theme={null}
    import { Orbit } from '@devotel/orbit-sdk'

    const orbit = new Orbit({
      apiKey: process.env.ORBIT_API_KEY!,
    })

    const res = await fetch('https://orbit-api.devotel.io/api/v1/inbox/{conversationId}/internal-notes/{noteId}', {
      method: 'PATCH',
      headers: {
        'X-API-Key': process.env.ORBIT_API_KEY!,
        'Content-Type': 'application/json',
      },
      body: JSON.stringify({
      "content": "string"
    }),
    })
    console.log(await res.json())
    ```

    ```python Python theme={null}
    import os, requests

    headers = {"X-API-Key": os.environ["ORBIT_API_KEY"]}
    headers["Content-Type"] = "application/json"
    r = requests.patch("https://orbit-api.devotel.io/api/v1/inbox/{conversationId}/internal-notes/{noteId}", headers=headers, json={
      "content": "string"
    })
    print(r.json())
    ```

    ```go Go theme={null}
    package main

    import (
    	"bytes"
    	"net/http"
    	"os"
    )

    func main() {
    	req, _ := http.NewRequest("PATCH", "https://orbit-api.devotel.io/api/v1/inbox/{conversationId}/internal-notes/{noteId}", bytes.NewBuffer([]byte(`{
      "content": "string"
    }`)))
    	req.Header.Set("X-API-Key", os.Getenv("ORBIT_API_KEY"))
    	req.Header.Set("Content-Type", "application/json")
    	http.DefaultClient.Do(req)
    }
    ```

    ```ruby Ruby theme={null}
    require 'net/http'
    require 'json'

    uri = URI('https://orbit-api.devotel.io/api/v1/inbox/{conversationId}/internal-notes/{noteId}')
    req = Net::HTTP::Patch.new(uri)
    req['X-API-Key'] = ENV['ORBIT_API_KEY']
    req['Content-Type'] = 'application/json'
    req.body = {
      "content": "string"
    }.to_json
    res = Net::HTTP.start(uri.host, uri.port, use_ssl: true) { |h| h.request(req) }
    puts res.body
    ```

    ```php PHP theme={null}
    <?php
    $ch = curl_init('https://orbit-api.devotel.io/api/v1/inbox/{conversationId}/internal-notes/{noteId}');
    curl_setopt($ch, CURLOPT_RETURNTRANSFER, true);
    curl_setopt($ch, CURLOPT_CUSTOMREQUEST, 'PATCH');
    curl_setopt($ch, CURLOPT_HTTPHEADER, [
      'X-API-Key: ' . getenv('ORBIT_API_KEY'),
      'Content-Type: application/json',
    ]);
    curl_setopt($ch, CURLOPT_POSTFIELDS, <<<JSON
    {
      "content": "string"
    }
    JSON);
    echo curl_exec($ch);
    ```
  </CodeGroup>
</RequestExample>

***

### Update a disposition taxonomy (admin/owner only)

<Note>
  `PATCH /api/v1/inbox/dispositions/taxonomies/{taxonomyId}`
</Note>

<ParamField path="taxonomyId" type="string" required>
  —
</ParamField>

<RequestExample>
  <CodeGroup>
    ```bash cURL theme={null}
    curl -X PATCH "https://orbit-api.devotel.io/api/v1/inbox/dispositions/taxonomies/{taxonomyId}" \
      -H "X-API-Key: dv_live_sk_your_key_here" \
      -H "Content-Type: application/json" \
      -d '{}'
    ```

    ```typescript Node.js theme={null}
    import { Orbit } from '@devotel/orbit-sdk'

    const orbit = new Orbit({
      apiKey: process.env.ORBIT_API_KEY!,
    })

    const res = await fetch('https://orbit-api.devotel.io/api/v1/inbox/dispositions/taxonomies/{taxonomyId}', {
      method: 'PATCH',
      headers: {
        'X-API-Key': process.env.ORBIT_API_KEY!,
        'Content-Type': 'application/json',
      },
      body: JSON.stringify({}),
    })
    console.log(await res.json())
    ```

    ```python Python theme={null}
    import os, requests

    headers = {"X-API-Key": os.environ["ORBIT_API_KEY"]}
    headers["Content-Type"] = "application/json"
    r = requests.patch("https://orbit-api.devotel.io/api/v1/inbox/dispositions/taxonomies/{taxonomyId}", headers=headers, json={})
    print(r.json())
    ```

    ```go Go theme={null}
    package main

    import (
    	"bytes"
    	"net/http"
    	"os"
    )

    func main() {
    	req, _ := http.NewRequest("PATCH", "https://orbit-api.devotel.io/api/v1/inbox/dispositions/taxonomies/{taxonomyId}", bytes.NewBuffer([]byte(`{}`)))
    	req.Header.Set("X-API-Key", os.Getenv("ORBIT_API_KEY"))
    	req.Header.Set("Content-Type", "application/json")
    	http.DefaultClient.Do(req)
    }
    ```

    ```ruby Ruby theme={null}
    require 'net/http'
    require 'json'

    uri = URI('https://orbit-api.devotel.io/api/v1/inbox/dispositions/taxonomies/{taxonomyId}')
    req = Net::HTTP::Patch.new(uri)
    req['X-API-Key'] = ENV['ORBIT_API_KEY']
    req['Content-Type'] = 'application/json'
    req.body = {}.to_json
    res = Net::HTTP.start(uri.host, uri.port, use_ssl: true) { |h| h.request(req) }
    puts res.body
    ```

    ```php PHP theme={null}
    <?php
    $ch = curl_init('https://orbit-api.devotel.io/api/v1/inbox/dispositions/taxonomies/{taxonomyId}');
    curl_setopt($ch, CURLOPT_RETURNTRANSFER, true);
    curl_setopt($ch, CURLOPT_CUSTOMREQUEST, 'PATCH');
    curl_setopt($ch, CURLOPT_HTTPHEADER, [
      'X-API-Key: ' . getenv('ORBIT_API_KEY'),
      'Content-Type: application/json',
    ]);
    curl_setopt($ch, CURLOPT_POSTFIELDS, <<<JSON
    {}
    JSON);
    echo curl_exec($ch);
    ```
  </CodeGroup>
</RequestExample>

***

### Update a macro

<Note>
  `PATCH /api/v1/inbox/macros/{id}`
</Note>

<ParamField path="id" type="string" required>
  —
</ParamField>

<RequestExample>
  <CodeGroup>
    ```bash cURL theme={null}
    curl -X PATCH "https://orbit-api.devotel.io/api/v1/inbox/macros/{id}" \
      -H "X-API-Key: dv_live_sk_your_key_here" \
      -H "Content-Type: application/json" \
      -d '{}'
    ```

    ```typescript Node.js theme={null}
    import { Orbit } from '@devotel/orbit-sdk'

    const orbit = new Orbit({
      apiKey: process.env.ORBIT_API_KEY!,
    })

    const res = await fetch('https://orbit-api.devotel.io/api/v1/inbox/macros/{id}', {
      method: 'PATCH',
      headers: {
        'X-API-Key': process.env.ORBIT_API_KEY!,
        'Content-Type': 'application/json',
      },
      body: JSON.stringify({}),
    })
    console.log(await res.json())
    ```

    ```python Python theme={null}
    import os, requests

    headers = {"X-API-Key": os.environ["ORBIT_API_KEY"]}
    headers["Content-Type"] = "application/json"
    r = requests.patch("https://orbit-api.devotel.io/api/v1/inbox/macros/{id}", headers=headers, json={})
    print(r.json())
    ```

    ```go Go theme={null}
    package main

    import (
    	"bytes"
    	"net/http"
    	"os"
    )

    func main() {
    	req, _ := http.NewRequest("PATCH", "https://orbit-api.devotel.io/api/v1/inbox/macros/{id}", bytes.NewBuffer([]byte(`{}`)))
    	req.Header.Set("X-API-Key", os.Getenv("ORBIT_API_KEY"))
    	req.Header.Set("Content-Type", "application/json")
    	http.DefaultClient.Do(req)
    }
    ```

    ```ruby Ruby theme={null}
    require 'net/http'
    require 'json'

    uri = URI('https://orbit-api.devotel.io/api/v1/inbox/macros/{id}')
    req = Net::HTTP::Patch.new(uri)
    req['X-API-Key'] = ENV['ORBIT_API_KEY']
    req['Content-Type'] = 'application/json'
    req.body = {}.to_json
    res = Net::HTTP.start(uri.host, uri.port, use_ssl: true) { |h| h.request(req) }
    puts res.body
    ```

    ```php PHP theme={null}
    <?php
    $ch = curl_init('https://orbit-api.devotel.io/api/v1/inbox/macros/{id}');
    curl_setopt($ch, CURLOPT_RETURNTRANSFER, true);
    curl_setopt($ch, CURLOPT_CUSTOMREQUEST, 'PATCH');
    curl_setopt($ch, CURLOPT_HTTPHEADER, [
      'X-API-Key: ' . getenv('ORBIT_API_KEY'),
      'Content-Type: application/json',
    ]);
    curl_setopt($ch, CURLOPT_POSTFIELDS, <<<JSON
    {}
    JSON);
    echo curl_exec($ch);
    ```
  </CodeGroup>
</RequestExample>

***

### Update a routing rule (name, priority, action, …)

<Note>
  `PATCH /api/v1/inbox/routing-rules/{id}`
</Note>

<ParamField path="id" type="string" required>
  —
</ParamField>

<RequestExample>
  <CodeGroup>
    ```bash cURL theme={null}
    curl -X PATCH "https://orbit-api.devotel.io/api/v1/inbox/routing-rules/{id}" \
      -H "X-API-Key: dv_live_sk_your_key_here" \
      -H "Content-Type: application/json" \
      -d '{}'
    ```

    ```typescript Node.js theme={null}
    import { Orbit } from '@devotel/orbit-sdk'

    const orbit = new Orbit({
      apiKey: process.env.ORBIT_API_KEY!,
    })

    const res = await fetch('https://orbit-api.devotel.io/api/v1/inbox/routing-rules/{id}', {
      method: 'PATCH',
      headers: {
        'X-API-Key': process.env.ORBIT_API_KEY!,
        'Content-Type': 'application/json',
      },
      body: JSON.stringify({}),
    })
    console.log(await res.json())
    ```

    ```python Python theme={null}
    import os, requests

    headers = {"X-API-Key": os.environ["ORBIT_API_KEY"]}
    headers["Content-Type"] = "application/json"
    r = requests.patch("https://orbit-api.devotel.io/api/v1/inbox/routing-rules/{id}", headers=headers, json={})
    print(r.json())
    ```

    ```go Go theme={null}
    package main

    import (
    	"bytes"
    	"net/http"
    	"os"
    )

    func main() {
    	req, _ := http.NewRequest("PATCH", "https://orbit-api.devotel.io/api/v1/inbox/routing-rules/{id}", bytes.NewBuffer([]byte(`{}`)))
    	req.Header.Set("X-API-Key", os.Getenv("ORBIT_API_KEY"))
    	req.Header.Set("Content-Type", "application/json")
    	http.DefaultClient.Do(req)
    }
    ```

    ```ruby Ruby theme={null}
    require 'net/http'
    require 'json'

    uri = URI('https://orbit-api.devotel.io/api/v1/inbox/routing-rules/{id}')
    req = Net::HTTP::Patch.new(uri)
    req['X-API-Key'] = ENV['ORBIT_API_KEY']
    req['Content-Type'] = 'application/json'
    req.body = {}.to_json
    res = Net::HTTP.start(uri.host, uri.port, use_ssl: true) { |h| h.request(req) }
    puts res.body
    ```

    ```php PHP theme={null}
    <?php
    $ch = curl_init('https://orbit-api.devotel.io/api/v1/inbox/routing-rules/{id}');
    curl_setopt($ch, CURLOPT_RETURNTRANSFER, true);
    curl_setopt($ch, CURLOPT_CUSTOMREQUEST, 'PATCH');
    curl_setopt($ch, CURLOPT_HTTPHEADER, [
      'X-API-Key: ' . getenv('ORBIT_API_KEY'),
      'Content-Type: application/json',
    ]);
    curl_setopt($ch, CURLOPT_POSTFIELDS, <<<JSON
    {}
    JSON);
    echo curl_exec($ch);
    ```
  </CodeGroup>
</RequestExample>

***

### Rename or re-filter a saved search (owner only)

<Note>
  `PATCH /api/v1/inbox/searches/{id}`
</Note>

<ParamField path="id" type="string" required>
  —
</ParamField>

<RequestExample>
  <CodeGroup>
    ```bash cURL theme={null}
    curl -X PATCH "https://orbit-api.devotel.io/api/v1/inbox/searches/{id}" \
      -H "X-API-Key: dv_live_sk_your_key_here" \
      -H "Content-Type: application/json" \
      -d '{}'
    ```

    ```typescript Node.js theme={null}
    import { Orbit } from '@devotel/orbit-sdk'

    const orbit = new Orbit({
      apiKey: process.env.ORBIT_API_KEY!,
    })

    const res = await fetch('https://orbit-api.devotel.io/api/v1/inbox/searches/{id}', {
      method: 'PATCH',
      headers: {
        'X-API-Key': process.env.ORBIT_API_KEY!,
        'Content-Type': 'application/json',
      },
      body: JSON.stringify({}),
    })
    console.log(await res.json())
    ```

    ```python Python theme={null}
    import os, requests

    headers = {"X-API-Key": os.environ["ORBIT_API_KEY"]}
    headers["Content-Type"] = "application/json"
    r = requests.patch("https://orbit-api.devotel.io/api/v1/inbox/searches/{id}", headers=headers, json={})
    print(r.json())
    ```

    ```go Go theme={null}
    package main

    import (
    	"bytes"
    	"net/http"
    	"os"
    )

    func main() {
    	req, _ := http.NewRequest("PATCH", "https://orbit-api.devotel.io/api/v1/inbox/searches/{id}", bytes.NewBuffer([]byte(`{}`)))
    	req.Header.Set("X-API-Key", os.Getenv("ORBIT_API_KEY"))
    	req.Header.Set("Content-Type", "application/json")
    	http.DefaultClient.Do(req)
    }
    ```

    ```ruby Ruby theme={null}
    require 'net/http'
    require 'json'

    uri = URI('https://orbit-api.devotel.io/api/v1/inbox/searches/{id}')
    req = Net::HTTP::Patch.new(uri)
    req['X-API-Key'] = ENV['ORBIT_API_KEY']
    req['Content-Type'] = 'application/json'
    req.body = {}.to_json
    res = Net::HTTP.start(uri.host, uri.port, use_ssl: true) { |h| h.request(req) }
    puts res.body
    ```

    ```php PHP theme={null}
    <?php
    $ch = curl_init('https://orbit-api.devotel.io/api/v1/inbox/searches/{id}');
    curl_setopt($ch, CURLOPT_RETURNTRANSFER, true);
    curl_setopt($ch, CURLOPT_CUSTOMREQUEST, 'PATCH');
    curl_setopt($ch, CURLOPT_HTTPHEADER, [
      'X-API-Key: ' . getenv('ORBIT_API_KEY'),
      'Content-Type: application/json',
    ]);
    curl_setopt($ch, CURLOPT_POSTFIELDS, <<<JSON
    {}
    JSON);
    echo curl_exec($ch);
    ```
  </CodeGroup>
</RequestExample>

***

### Update an inbox SLA policy

<Note>
  `PATCH /api/v1/inbox/sla/policies/{id}`
</Note>

<ParamField path="id" type="string" required>
  —
</ParamField>

<RequestExample>
  <CodeGroup>
    ```bash cURL theme={null}
    curl -X PATCH "https://orbit-api.devotel.io/api/v1/inbox/sla/policies/{id}" \
      -H "X-API-Key: dv_live_sk_your_key_here" \
      -H "Content-Type: application/json" \
      -d '{}'
    ```

    ```typescript Node.js theme={null}
    import { Orbit } from '@devotel/orbit-sdk'

    const orbit = new Orbit({
      apiKey: process.env.ORBIT_API_KEY!,
    })

    const res = await fetch('https://orbit-api.devotel.io/api/v1/inbox/sla/policies/{id}', {
      method: 'PATCH',
      headers: {
        'X-API-Key': process.env.ORBIT_API_KEY!,
        'Content-Type': 'application/json',
      },
      body: JSON.stringify({}),
    })
    console.log(await res.json())
    ```

    ```python Python theme={null}
    import os, requests

    headers = {"X-API-Key": os.environ["ORBIT_API_KEY"]}
    headers["Content-Type"] = "application/json"
    r = requests.patch("https://orbit-api.devotel.io/api/v1/inbox/sla/policies/{id}", headers=headers, json={})
    print(r.json())
    ```

    ```go Go theme={null}
    package main

    import (
    	"bytes"
    	"net/http"
    	"os"
    )

    func main() {
    	req, _ := http.NewRequest("PATCH", "https://orbit-api.devotel.io/api/v1/inbox/sla/policies/{id}", bytes.NewBuffer([]byte(`{}`)))
    	req.Header.Set("X-API-Key", os.Getenv("ORBIT_API_KEY"))
    	req.Header.Set("Content-Type", "application/json")
    	http.DefaultClient.Do(req)
    }
    ```

    ```ruby Ruby theme={null}
    require 'net/http'
    require 'json'

    uri = URI('https://orbit-api.devotel.io/api/v1/inbox/sla/policies/{id}')
    req = Net::HTTP::Patch.new(uri)
    req['X-API-Key'] = ENV['ORBIT_API_KEY']
    req['Content-Type'] = 'application/json'
    req.body = {}.to_json
    res = Net::HTTP.start(uri.host, uri.port, use_ssl: true) { |h| h.request(req) }
    puts res.body
    ```

    ```php PHP theme={null}
    <?php
    $ch = curl_init('https://orbit-api.devotel.io/api/v1/inbox/sla/policies/{id}');
    curl_setopt($ch, CURLOPT_RETURNTRANSFER, true);
    curl_setopt($ch, CURLOPT_CUSTOMREQUEST, 'PATCH');
    curl_setopt($ch, CURLOPT_HTTPHEADER, [
      'X-API-Key: ' . getenv('ORBIT_API_KEY'),
      'Content-Type: application/json',
    ]);
    curl_setopt($ch, CURLOPT_POSTFIELDS, <<<JSON
    {}
    JSON);
    echo curl_exec($ch);
    ```
  </CodeGroup>
</RequestExample>

***

### Update an existing ticket (status / priority / assignee)

<Note>
  `PATCH /api/v1/inbox/tickets/{id}`
</Note>

Patches one or more of `status`, `priority`, `agent_user_id` on the ticket. `agent_user_id: null` un-assigns. Transitions into `resolved` / `wont_fix` stamp `resolved_at`; transitions back out clear it. Returns the updated wire-shape. 404 on missing ticket, 422 on validation failure or empty patch.

<ParamField path="id" type="string" required>
  —
</ParamField>

<RequestExample>
  <CodeGroup>
    ```bash cURL theme={null}
    curl -X PATCH "https://orbit-api.devotel.io/api/v1/inbox/tickets/{id}" \
      -H "X-API-Key: dv_live_sk_your_key_here" \
      -H "Content-Type: application/json" \
      -d '{}'
    ```

    ```typescript Node.js theme={null}
    import { Orbit } from '@devotel/orbit-sdk'

    const orbit = new Orbit({
      apiKey: process.env.ORBIT_API_KEY!,
    })

    const res = await fetch('https://orbit-api.devotel.io/api/v1/inbox/tickets/{id}', {
      method: 'PATCH',
      headers: {
        'X-API-Key': process.env.ORBIT_API_KEY!,
        'Content-Type': 'application/json',
      },
      body: JSON.stringify({}),
    })
    console.log(await res.json())
    ```

    ```python Python theme={null}
    import os, requests

    headers = {"X-API-Key": os.environ["ORBIT_API_KEY"]}
    headers["Content-Type"] = "application/json"
    r = requests.patch("https://orbit-api.devotel.io/api/v1/inbox/tickets/{id}", headers=headers, json={})
    print(r.json())
    ```

    ```go Go theme={null}
    package main

    import (
    	"bytes"
    	"net/http"
    	"os"
    )

    func main() {
    	req, _ := http.NewRequest("PATCH", "https://orbit-api.devotel.io/api/v1/inbox/tickets/{id}", bytes.NewBuffer([]byte(`{}`)))
    	req.Header.Set("X-API-Key", os.Getenv("ORBIT_API_KEY"))
    	req.Header.Set("Content-Type", "application/json")
    	http.DefaultClient.Do(req)
    }
    ```

    ```ruby Ruby theme={null}
    require 'net/http'
    require 'json'

    uri = URI('https://orbit-api.devotel.io/api/v1/inbox/tickets/{id}')
    req = Net::HTTP::Patch.new(uri)
    req['X-API-Key'] = ENV['ORBIT_API_KEY']
    req['Content-Type'] = 'application/json'
    req.body = {}.to_json
    res = Net::HTTP.start(uri.host, uri.port, use_ssl: true) { |h| h.request(req) }
    puts res.body
    ```

    ```php PHP theme={null}
    <?php
    $ch = curl_init('https://orbit-api.devotel.io/api/v1/inbox/tickets/{id}');
    curl_setopt($ch, CURLOPT_RETURNTRANSFER, true);
    curl_setopt($ch, CURLOPT_CUSTOMREQUEST, 'PATCH');
    curl_setopt($ch, CURLOPT_HTTPHEADER, [
      'X-API-Key: ' . getenv('ORBIT_API_KEY'),
      'Content-Type: application/json',
    ]);
    curl_setopt($ch, CURLOPT_POSTFIELDS, <<<JSON
    {}
    JSON);
    echo curl_exec($ch);
    ```
  </CodeGroup>
</RequestExample>

***

### Rename, reorder, re-filter, pin/unpin, recolour, or rescope a saved view

<Note>
  `PATCH /api/v1/inbox/views/{id}`
</Note>

<ParamField path="id" type="string" required>
  —
</ParamField>

<RequestExample>
  <CodeGroup>
    ```bash cURL theme={null}
    curl -X PATCH "https://orbit-api.devotel.io/api/v1/inbox/views/{id}" \
      -H "X-API-Key: dv_live_sk_your_key_here" \
      -H "Content-Type: application/json" \
      -d '{}'
    ```

    ```typescript Node.js theme={null}
    import { Orbit } from '@devotel/orbit-sdk'

    const orbit = new Orbit({
      apiKey: process.env.ORBIT_API_KEY!,
    })

    const res = await fetch('https://orbit-api.devotel.io/api/v1/inbox/views/{id}', {
      method: 'PATCH',
      headers: {
        'X-API-Key': process.env.ORBIT_API_KEY!,
        'Content-Type': 'application/json',
      },
      body: JSON.stringify({}),
    })
    console.log(await res.json())
    ```

    ```python Python theme={null}
    import os, requests

    headers = {"X-API-Key": os.environ["ORBIT_API_KEY"]}
    headers["Content-Type"] = "application/json"
    r = requests.patch("https://orbit-api.devotel.io/api/v1/inbox/views/{id}", headers=headers, json={})
    print(r.json())
    ```

    ```go Go theme={null}
    package main

    import (
    	"bytes"
    	"net/http"
    	"os"
    )

    func main() {
    	req, _ := http.NewRequest("PATCH", "https://orbit-api.devotel.io/api/v1/inbox/views/{id}", bytes.NewBuffer([]byte(`{}`)))
    	req.Header.Set("X-API-Key", os.Getenv("ORBIT_API_KEY"))
    	req.Header.Set("Content-Type", "application/json")
    	http.DefaultClient.Do(req)
    }
    ```

    ```ruby Ruby theme={null}
    require 'net/http'
    require 'json'

    uri = URI('https://orbit-api.devotel.io/api/v1/inbox/views/{id}')
    req = Net::HTTP::Patch.new(uri)
    req['X-API-Key'] = ENV['ORBIT_API_KEY']
    req['Content-Type'] = 'application/json'
    req.body = {}.to_json
    res = Net::HTTP.start(uri.host, uri.port, use_ssl: true) { |h| h.request(req) }
    puts res.body
    ```

    ```php PHP theme={null}
    <?php
    $ch = curl_init('https://orbit-api.devotel.io/api/v1/inbox/views/{id}');
    curl_setopt($ch, CURLOPT_RETURNTRANSFER, true);
    curl_setopt($ch, CURLOPT_CUSTOMREQUEST, 'PATCH');
    curl_setopt($ch, CURLOPT_HTTPHEADER, [
      'X-API-Key: ' . getenv('ORBIT_API_KEY'),
      'Content-Type: application/json',
    ]);
    curl_setopt($ch, CURLOPT_POSTFIELDS, <<<JSON
    {}
    JSON);
    echo curl_exec($ch);
    ```
  </CodeGroup>
</RequestExample>

***

### Soft-delete an internal note (author or admin/owner)

<Note>
  `DELETE /api/v1/inbox/{conversationId}/internal-notes/{noteId}`
</Note>

Replaces the row's content with the `[deleted]` tombstone and stamps `deleted_at`. The row stays addressable for audit replay.

<ParamField path="conversationId" type="string" required>
  —
</ParamField>

<ParamField path="noteId" type="string" required>
  —
</ParamField>

<RequestExample>
  <CodeGroup>
    ```bash cURL theme={null}
    curl -X DELETE "https://orbit-api.devotel.io/api/v1/inbox/{conversationId}/internal-notes/{noteId}" \
      -H "X-API-Key: dv_live_sk_your_key_here" \
      -H "Content-Type: application/json" \
      -d '{}'
    ```

    ```typescript Node.js theme={null}
    import { Orbit } from '@devotel/orbit-sdk'

    const orbit = new Orbit({
      apiKey: process.env.ORBIT_API_KEY!,
    })

    const res = await fetch('https://orbit-api.devotel.io/api/v1/inbox/{conversationId}/internal-notes/{noteId}', {
      method: 'DELETE',
      headers: {
        'X-API-Key': process.env.ORBIT_API_KEY!,
        'Content-Type': 'application/json',
      },
      body: JSON.stringify({}),
    })
    console.log(await res.json())
    ```

    ```python Python theme={null}
    import os, requests

    headers = {"X-API-Key": os.environ["ORBIT_API_KEY"]}
    headers["Content-Type"] = "application/json"
    r = requests.delete("https://orbit-api.devotel.io/api/v1/inbox/{conversationId}/internal-notes/{noteId}", headers=headers, json={})
    print(r.json())
    ```

    ```go Go theme={null}
    package main

    import (
    	"bytes"
    	"net/http"
    	"os"
    )

    func main() {
    	req, _ := http.NewRequest("DELETE", "https://orbit-api.devotel.io/api/v1/inbox/{conversationId}/internal-notes/{noteId}", bytes.NewBuffer([]byte(`{}`)))
    	req.Header.Set("X-API-Key", os.Getenv("ORBIT_API_KEY"))
    	req.Header.Set("Content-Type", "application/json")
    	http.DefaultClient.Do(req)
    }
    ```

    ```ruby Ruby theme={null}
    require 'net/http'
    require 'json'

    uri = URI('https://orbit-api.devotel.io/api/v1/inbox/{conversationId}/internal-notes/{noteId}')
    req = Net::HTTP::Delete.new(uri)
    req['X-API-Key'] = ENV['ORBIT_API_KEY']
    req['Content-Type'] = 'application/json'
    req.body = {}.to_json
    res = Net::HTTP.start(uri.host, uri.port, use_ssl: true) { |h| h.request(req) }
    puts res.body
    ```

    ```php PHP theme={null}
    <?php
    $ch = curl_init('https://orbit-api.devotel.io/api/v1/inbox/{conversationId}/internal-notes/{noteId}');
    curl_setopt($ch, CURLOPT_RETURNTRANSFER, true);
    curl_setopt($ch, CURLOPT_CUSTOMREQUEST, 'DELETE');
    curl_setopt($ch, CURLOPT_HTTPHEADER, [
      'X-API-Key: ' . getenv('ORBIT_API_KEY'),
      'Content-Type: application/json',
    ]);
    curl_setopt($ch, CURLOPT_POSTFIELDS, <<<JSON
    {}
    JSON);
    echo curl_exec($ch);
    ```
  </CodeGroup>
</RequestExample>

***

### Unregister the caller as a viewer (tab close / route away)

<Note>
  `DELETE /api/v1/inbox/{conversationId}/viewing`
</Note>

Body may carry `session_id` so a multi-window user only drops the tab that called DELETE; their other tabs stay marked viewing.

<ParamField path="conversationId" type="string" required>
  —
</ParamField>

<ParamField body="session_id" type="string">
  —
</ParamField>

<RequestExample>
  <CodeGroup>
    ```bash cURL theme={null}
    curl -X DELETE "https://orbit-api.devotel.io/api/v1/inbox/{conversationId}/viewing" \
      -H "X-API-Key: dv_live_sk_your_key_here" \
      -H "Content-Type: application/json" \
      -d '{}'
    ```

    ```typescript Node.js theme={null}
    import { Orbit } from '@devotel/orbit-sdk'

    const orbit = new Orbit({
      apiKey: process.env.ORBIT_API_KEY!,
    })

    const res = await fetch('https://orbit-api.devotel.io/api/v1/inbox/{conversationId}/viewing', {
      method: 'DELETE',
      headers: {
        'X-API-Key': process.env.ORBIT_API_KEY!,
        'Content-Type': 'application/json',
      },
      body: JSON.stringify({}),
    })
    console.log(await res.json())
    ```

    ```python Python theme={null}
    import os, requests

    headers = {"X-API-Key": os.environ["ORBIT_API_KEY"]}
    headers["Content-Type"] = "application/json"
    r = requests.delete("https://orbit-api.devotel.io/api/v1/inbox/{conversationId}/viewing", headers=headers, json={})
    print(r.json())
    ```

    ```go Go theme={null}
    package main

    import (
    	"bytes"
    	"net/http"
    	"os"
    )

    func main() {
    	req, _ := http.NewRequest("DELETE", "https://orbit-api.devotel.io/api/v1/inbox/{conversationId}/viewing", bytes.NewBuffer([]byte(`{}`)))
    	req.Header.Set("X-API-Key", os.Getenv("ORBIT_API_KEY"))
    	req.Header.Set("Content-Type", "application/json")
    	http.DefaultClient.Do(req)
    }
    ```

    ```ruby Ruby theme={null}
    require 'net/http'
    require 'json'

    uri = URI('https://orbit-api.devotel.io/api/v1/inbox/{conversationId}/viewing')
    req = Net::HTTP::Delete.new(uri)
    req['X-API-Key'] = ENV['ORBIT_API_KEY']
    req['Content-Type'] = 'application/json'
    req.body = {}.to_json
    res = Net::HTTP.start(uri.host, uri.port, use_ssl: true) { |h| h.request(req) }
    puts res.body
    ```

    ```php PHP theme={null}
    <?php
    $ch = curl_init('https://orbit-api.devotel.io/api/v1/inbox/{conversationId}/viewing');
    curl_setopt($ch, CURLOPT_RETURNTRANSFER, true);
    curl_setopt($ch, CURLOPT_CUSTOMREQUEST, 'DELETE');
    curl_setopt($ch, CURLOPT_HTTPHEADER, [
      'X-API-Key: ' . getenv('ORBIT_API_KEY'),
      'Content-Type: application/json',
    ]);
    curl_setopt($ch, CURLOPT_POSTFIELDS, <<<JSON
    {}
    JSON);
    echo curl_exec($ch);
    ```
  </CodeGroup>
</RequestExample>

***

### Delete a macro

<Note>
  `DELETE /api/v1/inbox/macros/{id}`
</Note>

<ParamField path="id" type="string" required>
  —
</ParamField>

<RequestExample>
  <CodeGroup>
    ```bash cURL theme={null}
    curl -X DELETE "https://orbit-api.devotel.io/api/v1/inbox/macros/{id}" \
      -H "X-API-Key: dv_live_sk_your_key_here" \
      -H "Content-Type: application/json" \
      -d '{}'
    ```

    ```typescript Node.js theme={null}
    import { Orbit } from '@devotel/orbit-sdk'

    const orbit = new Orbit({
      apiKey: process.env.ORBIT_API_KEY!,
    })

    const res = await fetch('https://orbit-api.devotel.io/api/v1/inbox/macros/{id}', {
      method: 'DELETE',
      headers: {
        'X-API-Key': process.env.ORBIT_API_KEY!,
        'Content-Type': 'application/json',
      },
      body: JSON.stringify({}),
    })
    console.log(await res.json())
    ```

    ```python Python theme={null}
    import os, requests

    headers = {"X-API-Key": os.environ["ORBIT_API_KEY"]}
    headers["Content-Type"] = "application/json"
    r = requests.delete("https://orbit-api.devotel.io/api/v1/inbox/macros/{id}", headers=headers, json={})
    print(r.json())
    ```

    ```go Go theme={null}
    package main

    import (
    	"bytes"
    	"net/http"
    	"os"
    )

    func main() {
    	req, _ := http.NewRequest("DELETE", "https://orbit-api.devotel.io/api/v1/inbox/macros/{id}", bytes.NewBuffer([]byte(`{}`)))
    	req.Header.Set("X-API-Key", os.Getenv("ORBIT_API_KEY"))
    	req.Header.Set("Content-Type", "application/json")
    	http.DefaultClient.Do(req)
    }
    ```

    ```ruby Ruby theme={null}
    require 'net/http'
    require 'json'

    uri = URI('https://orbit-api.devotel.io/api/v1/inbox/macros/{id}')
    req = Net::HTTP::Delete.new(uri)
    req['X-API-Key'] = ENV['ORBIT_API_KEY']
    req['Content-Type'] = 'application/json'
    req.body = {}.to_json
    res = Net::HTTP.start(uri.host, uri.port, use_ssl: true) { |h| h.request(req) }
    puts res.body
    ```

    ```php PHP theme={null}
    <?php
    $ch = curl_init('https://orbit-api.devotel.io/api/v1/inbox/macros/{id}');
    curl_setopt($ch, CURLOPT_RETURNTRANSFER, true);
    curl_setopt($ch, CURLOPT_CUSTOMREQUEST, 'DELETE');
    curl_setopt($ch, CURLOPT_HTTPHEADER, [
      'X-API-Key: ' . getenv('ORBIT_API_KEY'),
      'Content-Type: application/json',
    ]);
    curl_setopt($ch, CURLOPT_POSTFIELDS, <<<JSON
    {}
    JSON);
    echo curl_exec($ch);
    ```
  </CodeGroup>
</RequestExample>

***

### Delete a routing rule

<Note>
  `DELETE /api/v1/inbox/routing-rules/{id}`
</Note>

<ParamField path="id" type="string" required>
  —
</ParamField>

<RequestExample>
  <CodeGroup>
    ```bash cURL theme={null}
    curl -X DELETE "https://orbit-api.devotel.io/api/v1/inbox/routing-rules/{id}" \
      -H "X-API-Key: dv_live_sk_your_key_here" \
      -H "Content-Type: application/json" \
      -d '{}'
    ```

    ```typescript Node.js theme={null}
    import { Orbit } from '@devotel/orbit-sdk'

    const orbit = new Orbit({
      apiKey: process.env.ORBIT_API_KEY!,
    })

    const res = await fetch('https://orbit-api.devotel.io/api/v1/inbox/routing-rules/{id}', {
      method: 'DELETE',
      headers: {
        'X-API-Key': process.env.ORBIT_API_KEY!,
        'Content-Type': 'application/json',
      },
      body: JSON.stringify({}),
    })
    console.log(await res.json())
    ```

    ```python Python theme={null}
    import os, requests

    headers = {"X-API-Key": os.environ["ORBIT_API_KEY"]}
    headers["Content-Type"] = "application/json"
    r = requests.delete("https://orbit-api.devotel.io/api/v1/inbox/routing-rules/{id}", headers=headers, json={})
    print(r.json())
    ```

    ```go Go theme={null}
    package main

    import (
    	"bytes"
    	"net/http"
    	"os"
    )

    func main() {
    	req, _ := http.NewRequest("DELETE", "https://orbit-api.devotel.io/api/v1/inbox/routing-rules/{id}", bytes.NewBuffer([]byte(`{}`)))
    	req.Header.Set("X-API-Key", os.Getenv("ORBIT_API_KEY"))
    	req.Header.Set("Content-Type", "application/json")
    	http.DefaultClient.Do(req)
    }
    ```

    ```ruby Ruby theme={null}
    require 'net/http'
    require 'json'

    uri = URI('https://orbit-api.devotel.io/api/v1/inbox/routing-rules/{id}')
    req = Net::HTTP::Delete.new(uri)
    req['X-API-Key'] = ENV['ORBIT_API_KEY']
    req['Content-Type'] = 'application/json'
    req.body = {}.to_json
    res = Net::HTTP.start(uri.host, uri.port, use_ssl: true) { |h| h.request(req) }
    puts res.body
    ```

    ```php PHP theme={null}
    <?php
    $ch = curl_init('https://orbit-api.devotel.io/api/v1/inbox/routing-rules/{id}');
    curl_setopt($ch, CURLOPT_RETURNTRANSFER, true);
    curl_setopt($ch, CURLOPT_CUSTOMREQUEST, 'DELETE');
    curl_setopt($ch, CURLOPT_HTTPHEADER, [
      'X-API-Key: ' . getenv('ORBIT_API_KEY'),
      'Content-Type: application/json',
    ]);
    curl_setopt($ch, CURLOPT_POSTFIELDS, <<<JSON
    {}
    JSON);
    echo curl_exec($ch);
    ```
  </CodeGroup>
</RequestExample>

***

### Soft-delete a saved search (owner only)

<Note>
  `DELETE /api/v1/inbox/searches/{id}`
</Note>

<ParamField path="id" type="string" required>
  —
</ParamField>

<RequestExample>
  <CodeGroup>
    ```bash cURL theme={null}
    curl -X DELETE "https://orbit-api.devotel.io/api/v1/inbox/searches/{id}" \
      -H "X-API-Key: dv_live_sk_your_key_here" \
      -H "Content-Type: application/json" \
      -d '{}'
    ```

    ```typescript Node.js theme={null}
    import { Orbit } from '@devotel/orbit-sdk'

    const orbit = new Orbit({
      apiKey: process.env.ORBIT_API_KEY!,
    })

    const res = await fetch('https://orbit-api.devotel.io/api/v1/inbox/searches/{id}', {
      method: 'DELETE',
      headers: {
        'X-API-Key': process.env.ORBIT_API_KEY!,
        'Content-Type': 'application/json',
      },
      body: JSON.stringify({}),
    })
    console.log(await res.json())
    ```

    ```python Python theme={null}
    import os, requests

    headers = {"X-API-Key": os.environ["ORBIT_API_KEY"]}
    headers["Content-Type"] = "application/json"
    r = requests.delete("https://orbit-api.devotel.io/api/v1/inbox/searches/{id}", headers=headers, json={})
    print(r.json())
    ```

    ```go Go theme={null}
    package main

    import (
    	"bytes"
    	"net/http"
    	"os"
    )

    func main() {
    	req, _ := http.NewRequest("DELETE", "https://orbit-api.devotel.io/api/v1/inbox/searches/{id}", bytes.NewBuffer([]byte(`{}`)))
    	req.Header.Set("X-API-Key", os.Getenv("ORBIT_API_KEY"))
    	req.Header.Set("Content-Type", "application/json")
    	http.DefaultClient.Do(req)
    }
    ```

    ```ruby Ruby theme={null}
    require 'net/http'
    require 'json'

    uri = URI('https://orbit-api.devotel.io/api/v1/inbox/searches/{id}')
    req = Net::HTTP::Delete.new(uri)
    req['X-API-Key'] = ENV['ORBIT_API_KEY']
    req['Content-Type'] = 'application/json'
    req.body = {}.to_json
    res = Net::HTTP.start(uri.host, uri.port, use_ssl: true) { |h| h.request(req) }
    puts res.body
    ```

    ```php PHP theme={null}
    <?php
    $ch = curl_init('https://orbit-api.devotel.io/api/v1/inbox/searches/{id}');
    curl_setopt($ch, CURLOPT_RETURNTRANSFER, true);
    curl_setopt($ch, CURLOPT_CUSTOMREQUEST, 'DELETE');
    curl_setopt($ch, CURLOPT_HTTPHEADER, [
      'X-API-Key: ' . getenv('ORBIT_API_KEY'),
      'Content-Type: application/json',
    ]);
    curl_setopt($ch, CURLOPT_POSTFIELDS, <<<JSON
    {}
    JSON);
    echo curl_exec($ch);
    ```
  </CodeGroup>
</RequestExample>

***

### Delete an inbox SLA policy

<Note>
  `DELETE /api/v1/inbox/sla/policies/{id}`
</Note>

<ParamField path="id" type="string" required>
  —
</ParamField>

<RequestExample>
  <CodeGroup>
    ```bash cURL theme={null}
    curl -X DELETE "https://orbit-api.devotel.io/api/v1/inbox/sla/policies/{id}" \
      -H "X-API-Key: dv_live_sk_your_key_here" \
      -H "Content-Type: application/json" \
      -d '{}'
    ```

    ```typescript Node.js theme={null}
    import { Orbit } from '@devotel/orbit-sdk'

    const orbit = new Orbit({
      apiKey: process.env.ORBIT_API_KEY!,
    })

    const res = await fetch('https://orbit-api.devotel.io/api/v1/inbox/sla/policies/{id}', {
      method: 'DELETE',
      headers: {
        'X-API-Key': process.env.ORBIT_API_KEY!,
        'Content-Type': 'application/json',
      },
      body: JSON.stringify({}),
    })
    console.log(await res.json())
    ```

    ```python Python theme={null}
    import os, requests

    headers = {"X-API-Key": os.environ["ORBIT_API_KEY"]}
    headers["Content-Type"] = "application/json"
    r = requests.delete("https://orbit-api.devotel.io/api/v1/inbox/sla/policies/{id}", headers=headers, json={})
    print(r.json())
    ```

    ```go Go theme={null}
    package main

    import (
    	"bytes"
    	"net/http"
    	"os"
    )

    func main() {
    	req, _ := http.NewRequest("DELETE", "https://orbit-api.devotel.io/api/v1/inbox/sla/policies/{id}", bytes.NewBuffer([]byte(`{}`)))
    	req.Header.Set("X-API-Key", os.Getenv("ORBIT_API_KEY"))
    	req.Header.Set("Content-Type", "application/json")
    	http.DefaultClient.Do(req)
    }
    ```

    ```ruby Ruby theme={null}
    require 'net/http'
    require 'json'

    uri = URI('https://orbit-api.devotel.io/api/v1/inbox/sla/policies/{id}')
    req = Net::HTTP::Delete.new(uri)
    req['X-API-Key'] = ENV['ORBIT_API_KEY']
    req['Content-Type'] = 'application/json'
    req.body = {}.to_json
    res = Net::HTTP.start(uri.host, uri.port, use_ssl: true) { |h| h.request(req) }
    puts res.body
    ```

    ```php PHP theme={null}
    <?php
    $ch = curl_init('https://orbit-api.devotel.io/api/v1/inbox/sla/policies/{id}');
    curl_setopt($ch, CURLOPT_RETURNTRANSFER, true);
    curl_setopt($ch, CURLOPT_CUSTOMREQUEST, 'DELETE');
    curl_setopt($ch, CURLOPT_HTTPHEADER, [
      'X-API-Key: ' . getenv('ORBIT_API_KEY'),
      'Content-Type: application/json',
    ]);
    curl_setopt($ch, CURLOPT_POSTFIELDS, <<<JSON
    {}
    JSON);
    echo curl_exec($ch);
    ```
  </CodeGroup>
</RequestExample>

***

### Soft-delete a saved view (sets deleted\_at, keeps the row)

<Note>
  `DELETE /api/v1/inbox/views/{id}`
</Note>

<ParamField path="id" type="string" required>
  —
</ParamField>

<RequestExample>
  <CodeGroup>
    ```bash cURL theme={null}
    curl -X DELETE "https://orbit-api.devotel.io/api/v1/inbox/views/{id}" \
      -H "X-API-Key: dv_live_sk_your_key_here" \
      -H "Content-Type: application/json" \
      -d '{}'
    ```

    ```typescript Node.js theme={null}
    import { Orbit } from '@devotel/orbit-sdk'

    const orbit = new Orbit({
      apiKey: process.env.ORBIT_API_KEY!,
    })

    const res = await fetch('https://orbit-api.devotel.io/api/v1/inbox/views/{id}', {
      method: 'DELETE',
      headers: {
        'X-API-Key': process.env.ORBIT_API_KEY!,
        'Content-Type': 'application/json',
      },
      body: JSON.stringify({}),
    })
    console.log(await res.json())
    ```

    ```python Python theme={null}
    import os, requests

    headers = {"X-API-Key": os.environ["ORBIT_API_KEY"]}
    headers["Content-Type"] = "application/json"
    r = requests.delete("https://orbit-api.devotel.io/api/v1/inbox/views/{id}", headers=headers, json={})
    print(r.json())
    ```

    ```go Go theme={null}
    package main

    import (
    	"bytes"
    	"net/http"
    	"os"
    )

    func main() {
    	req, _ := http.NewRequest("DELETE", "https://orbit-api.devotel.io/api/v1/inbox/views/{id}", bytes.NewBuffer([]byte(`{}`)))
    	req.Header.Set("X-API-Key", os.Getenv("ORBIT_API_KEY"))
    	req.Header.Set("Content-Type", "application/json")
    	http.DefaultClient.Do(req)
    }
    ```

    ```ruby Ruby theme={null}
    require 'net/http'
    require 'json'

    uri = URI('https://orbit-api.devotel.io/api/v1/inbox/views/{id}')
    req = Net::HTTP::Delete.new(uri)
    req['X-API-Key'] = ENV['ORBIT_API_KEY']
    req['Content-Type'] = 'application/json'
    req.body = {}.to_json
    res = Net::HTTP.start(uri.host, uri.port, use_ssl: true) { |h| h.request(req) }
    puts res.body
    ```

    ```php PHP theme={null}
    <?php
    $ch = curl_init('https://orbit-api.devotel.io/api/v1/inbox/views/{id}');
    curl_setopt($ch, CURLOPT_RETURNTRANSFER, true);
    curl_setopt($ch, CURLOPT_CUSTOMREQUEST, 'DELETE');
    curl_setopt($ch, CURLOPT_HTTPHEADER, [
      'X-API-Key: ' . getenv('ORBIT_API_KEY'),
      'Content-Type: application/json',
    ]);
    curl_setopt($ch, CURLOPT_POSTFIELDS, <<<JSON
    {}
    JSON);
    echo curl_exec($ch);
    ```
  </CodeGroup>
</RequestExample>

***