> ## Documentation Index
> Fetch the complete documentation index at: https://docs.orbit.devotel.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Always-on live compliance monitoring for disclosure queues

> Every call answered from a queue with required call disclosures is checked live from answer to call end, and the handling agent gets in-call alerts when a required disclosure or script step is missed

# Always-on live compliance monitoring for disclosure queues

When a queue has **Required call disclosures** configured, every call
answered from that queue is checked live from the moment the agent
picks up until the call ends. No supervisor needs to start anything:
the monitor starts on answer, checks the call against the queue's own
disclosure phrases, and stops when the call ends. This page covers
what the automatic monitor checks, what agents and supervisors see
while it runs, how it bills, and what happens if a check fails.

## When monitoring starts automatically

The queue's disclosure configuration decides which calls are
monitored automatically:

* **Queues with required call disclosures.** Monitoring starts the
  moment an agent answers and runs until the call ends. The call is
  checked against the phrases you set on the queue, not against the
  default ruleset.
* **Queues without required call disclosures, and calls that do not
  go through a queue.** These are not monitored automatically. A
  supervisor can still open live monitoring on any of them, which
  uses the default ruleset as before. See
  [Supervisor live monitoring for voice calls](https://docs.orbit.devotel.io/guides/supervisor-live-monitoring-voice.md).

## What the monitor checks

* **The queue's disclosure phrases.** Each required disclosure
  configured on the queue is checked on the call.
* **The active agent script, when set.** If the queue has an agent
  script configured, the call is also checked for script adherence,
  alongside the disclosure phrases.

A missed disclosure, prohibited language, or a skipped script step
that the monitor flags at warning or critical severity produces a
violation event, the same severities supervisor monitoring reports.

## Agent in-call alerts

While a call is monitored automatically, the handling agent sees
compliance alerts in the agent assist panel of the softphone:

* Alerts appear only while agent assist is switched on in the
  softphone. With agent assist off, the monitor keeps checking the
  call but the agent panel shows nothing.
* Each alert names the requirement that was missed, so the agent can
  correct it while the caller is still on the line.
* A requirement that stays missed alerts at most once a minute, on
  the same cadence supervisors are alerted.

Supervisors keep receiving the same live violation events they
receive today, whether monitoring started automatically or by hand.

## Supervisors and already-monitored calls

When a supervisor opens live monitoring on a call that is already
being monitored automatically, the supervisor joins the existing
monitoring session. The call is checked once, never twice, and the
supervisor's live view shows the events that session is already
producing. Supervisor-only events, and supervisor-started monitoring
on calls without automatic monitoring, are unchanged.

## Billing

Automatic monitoring bills AI usage to your account the same way
supervisor-started monitoring does.

## When a check fails

> [!NOTE]
>
> Monitoring never affects the call itself. If a compliance check
> fails or errors mid-call, the call carries on normally; the agent
> and the caller notice nothing.

## Related

* [AI disclosure pre-publish setup & evidence](https://docs.orbit.devotel.io/guides/ai-disclosure-setup.md) —
  decide which disclosures apply to your traffic and what they say.
* [Supervisor live monitoring for voice calls](https://docs.orbit.devotel.io/guides/supervisor-live-monitoring-voice.md) —
  listen, whisper, and barge on live calls.


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