> ## Documentation Index > Fetch the complete documentation index at: https://docs.orbit.devotel.io/llms.txt > Use this file to discover all available pages before exploring further. # Supervisor agent detail: state history and performance > Read a single agent from the wallboard leaderboard — the state-transition timeline (available, on call, wrap-up, break, offline, with reasons) and the performance panel (points, rank, badges, core metrics) that supervisors use in coaching. # Supervisor agent detail: state history and performance The per-agent detail page answers "what has this one agent been doing" — a state-transition timeline for adherence, plus a performance panel for coaching. It is the drill-in target behind every row on the supervisor leaderboard. ## Where the page lives Open **Voice → Wallboard**. The supervisor leaderboard ranks your roster by the scoring rules you configured. Click any agent row and you land on the per-agent detail page. The same deep link works anywhere you paste it — a support ticket, an audit note, a coaching follow-up. There is no sidebar entry for this page by design: the leaderboard selects the agent, and the row click drills in. Keep this guide alongside [Supervisor coaching](/guides/supervisor-coaching) and [Voice coaching templates](/guides/voice-coaching-templates). This page is about **human** contact-center agents. It is unrelated to the AI voice-template catalog covered in [Browse and deploy voice agent templates](/guides/voice-agent-templates) (**Agents → Templates**, `/agents/templates`) — a common mix-up, so name the distinction whenever you link either one. ## State-history timeline The main card is the agent's state-transition timeline, backed by `GET /voice/agents/:id/state-history`. The day picker above the table scopes the window to one local day (default: today) and a refresh button re-pulls on demand. Summary tiles across the top total the day's time per known state: * **Available** — ready for the queue. * **On call** — actively handling a conversation. * **Wrap-up** — after-call work. * **Break** — away / aux time. * **Offline** — signed out. A state with no time in the window renders a dash, so an absent state reads differently from a trace amount. Below the tiles, the **State transitions** table lists every recorded transition, newest first: * **Time** — when the transition happened. * **From / To** — the previous and new states; the first-ever row of an agent's history shows `initial` in the From column. * **In state** — how long the agent stayed in that state; the newest row shows a dash because it is still in flight. * **Reason** — the free-form note the agent (or a supervisor) attached, such as a break code or a forced-state reason; organic call-lifecycle transitions leave it blank. Read it for rhythm: available → on call → wrap-up → available is the healthy loop; long breaks with no reason, or wrap-up that never returns to available, are the coaching signals. The wallboard's live feed already shows the current flip — this timeline is the history view, the shift you are reviewing rather than the moment you are watching. ## Performance panel The **My performance** card at the top shows the same gamification view the agent sees on their own panel, so a supervisor can inspect it without taking over the agent's session. A period toggle — Today, 7 days, 30 days — scopes the numbers. It shows: * **Total points** for the period and the agent's **rank** across the roster (for example, #3 of 18). * **Badges** earned in the period. * Core metrics: **calls handled**, **avg QA score**, **avg CSAT**, and **avg handle time**. * **How points were earned** — the per-rule points breakdown. Coaching use: match the metric to the theme. Low rank paired with high handle time points at efficiency work; a low QA score points at quality reviews; the points breakdown tells you which scoring rule the agent is not recently earning. Because the panel is the agent's own self-view, the coaching conversation starts from the same numbers the agent can see — no surprise mismatch. ## Roles and access * Any signed-in role can open the page; the performance panel is self-scoped. A plain agent opening a teammate's link sees their own card, not the teammate's — the API only serves another agent's points to elevated roles. * **Owner, admin, or supervisor** roles also see the state-history card. Adherence and break-compliance detail is restricted to those elevated roles; without one, that section stays hidden. Grant supervisor-class access in team management when a shift lead needs the state-history timeline; viewers still get the URL and their own performance panel. ## URL pattern Share or bookmark the detail URL directly: ``` https://orbit.devotel.io/en/voice/agents/ ``` Use the agent id shown on the leaderboard row. Paste the link into a ticket or chat and the supervisor lands on the same view. ## Troubleshooting * **"No state changes on this day"** — the agent never transitioned in the chosen window, or the link carries a stale id. Pick another day and verify the id against the leaderboard row. * **Empty performance panel** — the agent has no scored activity in the period. Handling calls and completing QA reviews start earning points; the panel says so on its empty state. * **State-history card missing** — your role is below owner/admin/supervisor, so the adherence surface is hidden by design. * **Errors from the endpoint** — a 400/403 means the id or role check failed; a 500 means the backend rejected the read. Use the refresh button to retry. ## Keep going * [Supervisor coaching](/guides/supervisor-coaching) — the coaching loop this page feeds. * [Voice coaching templates](/guides/voice-coaching-templates) — reusable coaching plans. * [The wallboard](/guides/wallboard) — the leaderboard and alarm rules that select the agent.