Request an adherence exception
curl --request POST \
--url https://api.orbit.devotel.io/api/v1/wfm/adherence-exceptions \
--header 'Authorization: Bearer <token>' \
--header 'Content-Type: application/json' \
--data '
{
"agent_id": "<string>",
"starts_at": "2023-11-07T05:31:56Z",
"ends_at": "2023-11-07T05:31:56Z",
"reason": "<string>"
}
'import requests
url = "https://api.orbit.devotel.io/api/v1/wfm/adherence-exceptions"
payload = {
"agent_id": "<string>",
"starts_at": "2023-11-07T05:31:56Z",
"ends_at": "2023-11-07T05:31:56Z",
"reason": "<string>"
}
headers = {
"Authorization": "Bearer <token>",
"Content-Type": "application/json"
}
response = requests.post(url, json=payload, headers=headers)
print(response.text)const options = {
method: 'POST',
headers: {Authorization: 'Bearer <token>', 'Content-Type': 'application/json'},
body: JSON.stringify({
agent_id: '<string>',
starts_at: '2023-11-07T05:31:56Z',
ends_at: '2023-11-07T05:31:56Z',
reason: '<string>'
})
};
fetch('https://api.orbit.devotel.io/api/v1/wfm/adherence-exceptions', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));<?php
$curl = curl_init();
curl_setopt_array($curl, [
CURLOPT_URL => "https://api.orbit.devotel.io/api/v1/wfm/adherence-exceptions",
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => "",
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 30,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => "POST",
CURLOPT_POSTFIELDS => json_encode([
'agent_id' => '<string>',
'starts_at' => '2023-11-07T05:31:56Z',
'ends_at' => '2023-11-07T05:31:56Z',
'reason' => '<string>'
]),
CURLOPT_HTTPHEADER => [
"Authorization: Bearer <token>",
"Content-Type: application/json"
],
]);
$response = curl_exec($curl);
$err = curl_error($curl);
curl_close($curl);
if ($err) {
echo "cURL Error #:" . $err;
} else {
echo $response;
}package main
import (
"fmt"
"strings"
"net/http"
"io"
)
func main() {
url := "https://api.orbit.devotel.io/api/v1/wfm/adherence-exceptions"
payload := strings.NewReader("{\n \"agent_id\": \"<string>\",\n \"starts_at\": \"2023-11-07T05:31:56Z\",\n \"ends_at\": \"2023-11-07T05:31:56Z\",\n \"reason\": \"<string>\"\n}")
req, _ := http.NewRequest("POST", url, payload)
req.Header.Add("Authorization", "Bearer <token>")
req.Header.Add("Content-Type", "application/json")
res, _ := http.DefaultClient.Do(req)
defer res.Body.Close()
body, _ := io.ReadAll(res.Body)
fmt.Println(string(body))
}HttpResponse<String> response = Unirest.post("https://api.orbit.devotel.io/api/v1/wfm/adherence-exceptions")
.header("Authorization", "Bearer <token>")
.header("Content-Type", "application/json")
.body("{\n \"agent_id\": \"<string>\",\n \"starts_at\": \"2023-11-07T05:31:56Z\",\n \"ends_at\": \"2023-11-07T05:31:56Z\",\n \"reason\": \"<string>\"\n}")
.asString();require 'uri'
require 'net/http'
url = URI("https://api.orbit.devotel.io/api/v1/wfm/adherence-exceptions")
http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true
request = Net::HTTP::Post.new(url)
request["Authorization"] = 'Bearer <token>'
request["Content-Type"] = 'application/json'
request.body = "{\n \"agent_id\": \"<string>\",\n \"starts_at\": \"2023-11-07T05:31:56Z\",\n \"ends_at\": \"2023-11-07T05:31:56Z\",\n \"reason\": \"<string>\"\n}"
response = http.request(request)
puts response.read_bodyWFM
Request an adherence exception
File a supervisor-reviewable exception so an approved deviation (system outage, emergency meeting, unplanned coaching, …) does not count against an agent’s schedule-adherence score. Created in the pending state. Non-managers may only file exceptions for themselves.
POST
/
api
/
v1
/
wfm
/
adherence-exceptions
Request an adherence exception
curl --request POST \
--url https://api.orbit.devotel.io/api/v1/wfm/adherence-exceptions \
--header 'Authorization: Bearer <token>' \
--header 'Content-Type: application/json' \
--data '
{
"agent_id": "<string>",
"starts_at": "2023-11-07T05:31:56Z",
"ends_at": "2023-11-07T05:31:56Z",
"reason": "<string>"
}
'import requests
url = "https://api.orbit.devotel.io/api/v1/wfm/adherence-exceptions"
payload = {
"agent_id": "<string>",
"starts_at": "2023-11-07T05:31:56Z",
"ends_at": "2023-11-07T05:31:56Z",
"reason": "<string>"
}
headers = {
"Authorization": "Bearer <token>",
"Content-Type": "application/json"
}
response = requests.post(url, json=payload, headers=headers)
print(response.text)const options = {
method: 'POST',
headers: {Authorization: 'Bearer <token>', 'Content-Type': 'application/json'},
body: JSON.stringify({
agent_id: '<string>',
starts_at: '2023-11-07T05:31:56Z',
ends_at: '2023-11-07T05:31:56Z',
reason: '<string>'
})
};
fetch('https://api.orbit.devotel.io/api/v1/wfm/adherence-exceptions', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));<?php
$curl = curl_init();
curl_setopt_array($curl, [
CURLOPT_URL => "https://api.orbit.devotel.io/api/v1/wfm/adherence-exceptions",
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => "",
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 30,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => "POST",
CURLOPT_POSTFIELDS => json_encode([
'agent_id' => '<string>',
'starts_at' => '2023-11-07T05:31:56Z',
'ends_at' => '2023-11-07T05:31:56Z',
'reason' => '<string>'
]),
CURLOPT_HTTPHEADER => [
"Authorization: Bearer <token>",
"Content-Type: application/json"
],
]);
$response = curl_exec($curl);
$err = curl_error($curl);
curl_close($curl);
if ($err) {
echo "cURL Error #:" . $err;
} else {
echo $response;
}package main
import (
"fmt"
"strings"
"net/http"
"io"
)
func main() {
url := "https://api.orbit.devotel.io/api/v1/wfm/adherence-exceptions"
payload := strings.NewReader("{\n \"agent_id\": \"<string>\",\n \"starts_at\": \"2023-11-07T05:31:56Z\",\n \"ends_at\": \"2023-11-07T05:31:56Z\",\n \"reason\": \"<string>\"\n}")
req, _ := http.NewRequest("POST", url, payload)
req.Header.Add("Authorization", "Bearer <token>")
req.Header.Add("Content-Type", "application/json")
res, _ := http.DefaultClient.Do(req)
defer res.Body.Close()
body, _ := io.ReadAll(res.Body)
fmt.Println(string(body))
}HttpResponse<String> response = Unirest.post("https://api.orbit.devotel.io/api/v1/wfm/adherence-exceptions")
.header("Authorization", "Bearer <token>")
.header("Content-Type", "application/json")
.body("{\n \"agent_id\": \"<string>\",\n \"starts_at\": \"2023-11-07T05:31:56Z\",\n \"ends_at\": \"2023-11-07T05:31:56Z\",\n \"reason\": \"<string>\"\n}")
.asString();require 'uri'
require 'net/http'
url = URI("https://api.orbit.devotel.io/api/v1/wfm/adherence-exceptions")
http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true
request = Net::HTTP::Post.new(url)
request["Authorization"] = 'Bearer <token>'
request["Content-Type"] = 'application/json'
request.body = "{\n \"agent_id\": \"<string>\",\n \"starts_at\": \"2023-11-07T05:31:56Z\",\n \"ends_at\": \"2023-11-07T05:31:56Z\",\n \"reason\": \"<string>\"\n}"
response = http.request(request)
puts response.read_bodyAuthorizations
BearerApiKey
Dashboard JWT token from Clerk
Body
application/json
Required string length:
1 - 128Available options:
system_outage, emergency_meeting, unplanned_coaching, approved_absence, training, other ISO-8601 datetime with offset.
ISO-8601 datetime with offset. Must be after starts_at.
Maximum string length:
2000Response
Exception created (pending)
⌘I