SessionReplay API

SessionReplay endpoints exposed by the Devotel CPaaS API Base path: /api/v1/session-replay Endpoint count: 5

List recent session-replay recordings

GET /api/v1/session-replay

Returns the most recent session-replay recordings captured across the tenant’s conversations as lightweight summaries (no event payloads). The inbox ‘Session replays’ panel lists these so an agent can pick one to play back.

cURL

curl -X GET "https://api.orbit.devotel.io/api/v1/session-replay" \
  -H "X-API-Key: dv_live_sk_your_key_here" 

Node.js

import { Orbit } from '@devotel-orbit/node'

const orbit = new Orbit({
  apiKey: process.env.ORBIT_API_KEY!,
})

const res = await fetch('https://api.orbit.devotel.io/api/v1/session-replay', {
  method: 'GET',
  headers: {
    'X-API-Key': process.env.ORBIT_API_KEY!,
  },
})
console.log(await res.json())

Python

import os, requests

headers = {"X-API-Key": os.environ["ORBIT_API_KEY"]}
r = requests.get("https://api.orbit.devotel.io/api/v1/session-replay", headers=headers)
print(r.json())

package main

import (
	"bytes"
	"net/http"
	"os"
)

func main() {
	req, _ := http.NewRequest("GET", "https://api.orbit.devotel.io/api/v1/session-replay", nil)
	req.Header.Set("X-API-Key", os.Getenv("ORBIT_API_KEY"))

	http.DefaultClient.Do(req)
}

Ruby

require 'net/http'
require 'json'

uri = URI('https://api.orbit.devotel.io/api/v1/session-replay')
req = Net::HTTP::Get.new(uri)
req['X-API-Key'] = ENV['ORBIT_API_KEY']


res = Net::HTTP.start(uri.host, uri.port, use_ssl: true) { |h| h.request(req) }
puts res.body

PHP

<?php
$ch = curl_init('https://api.orbit.devotel.io/api/v1/session-replay');
curl_setopt($ch, CURLOPT_RETURNTRANSFER, true);
curl_setopt($ch, CURLOPT_CUSTOMREQUEST, 'GET');
curl_setopt($ch, CURLOPT_HTTPHEADER, [
  'X-API-Key: ' . getenv('ORBIT_API_KEY'),

]);

echo curl_exec($ch);

Get a session-replay recording for playback

GET /api/v1/session-replay/{conversationId}

Returns the full rrweb event stream stamped on the conversation (metadata.session_replay), or null when no recording exists. The agent’s rrweb-player consumes session_replay.events to replay the customer’s web session.

string

required

—

cURL

curl -X GET "https://api.orbit.devotel.io/api/v1/session-replay/{conversationId}" \
  -H "X-API-Key: dv_live_sk_your_key_here" 

Node.js

import { Orbit } from '@devotel-orbit/node'

const orbit = new Orbit({
  apiKey: process.env.ORBIT_API_KEY!,
})

const res = await fetch('https://api.orbit.devotel.io/api/v1/session-replay/{conversationId}', {
  method: 'GET',
  headers: {
    'X-API-Key': process.env.ORBIT_API_KEY!,
  },
})
console.log(await res.json())

Python

import os, requests

headers = {"X-API-Key": os.environ["ORBIT_API_KEY"]}
r = requests.get("https://api.orbit.devotel.io/api/v1/session-replay/{conversationId}", headers=headers)
print(r.json())

package main

import (
	"bytes"
	"net/http"
	"os"
)

func main() {
	req, _ := http.NewRequest("GET", "https://api.orbit.devotel.io/api/v1/session-replay/{conversationId}", nil)
	req.Header.Set("X-API-Key", os.Getenv("ORBIT_API_KEY"))

	http.DefaultClient.Do(req)
}

Ruby

require 'net/http'
require 'json'

uri = URI('https://api.orbit.devotel.io/api/v1/session-replay/{conversationId}')
req = Net::HTTP::Get.new(uri)
req['X-API-Key'] = ENV['ORBIT_API_KEY']


res = Net::HTTP.start(uri.host, uri.port, use_ssl: true) { |h| h.request(req) }
puts res.body

PHP

<?php
$ch = curl_init('https://api.orbit.devotel.io/api/v1/session-replay/{conversationId}');
curl_setopt($ch, CURLOPT_RETURNTRANSFER, true);
curl_setopt($ch, CURLOPT_CUSTOMREQUEST, 'GET');
curl_setopt($ch, CURLOPT_HTTPHEADER, [
  'X-API-Key: ' . getenv('ORBIT_API_KEY'),

]);

echo curl_exec($ch);

Get a session replay’s frustration-signal timeline

GET /api/v1/session-replay/frustration/{conversationId}

Returns the chronological frustration-signal timeline for one recorded session — each signal carries its type (rage_click / dead_click / error_click / u_turn), the event timestamp, click coordinates where known, and a short detail. The replay player renders a marker per signal on the scrubber. The full recording is analysed end-to-end, so signals are captured even in long sessions.

string

required

—

cURL

curl -X GET "https://api.orbit.devotel.io/api/v1/session-replay/frustration/{conversationId}" \
  -H "X-API-Key: dv_live_sk_your_key_here" 

Node.js

import { Orbit } from '@devotel-orbit/node'

const orbit = new Orbit({
  apiKey: process.env.ORBIT_API_KEY!,
})

const res = await fetch('https://api.orbit.devotel.io/api/v1/session-replay/frustration/{conversationId}', {
  method: 'GET',
  headers: {
    'X-API-Key': process.env.ORBIT_API_KEY!,
  },
})
console.log(await res.json())

Python

import os, requests

headers = {"X-API-Key": os.environ["ORBIT_API_KEY"]}
r = requests.get("https://api.orbit.devotel.io/api/v1/session-replay/frustration/{conversationId}", headers=headers)
print(r.json())

package main

import (
	"bytes"
	"net/http"
	"os"
)

func main() {
	req, _ := http.NewRequest("GET", "https://api.orbit.devotel.io/api/v1/session-replay/frustration/{conversationId}", nil)
	req.Header.Set("X-API-Key", os.Getenv("ORBIT_API_KEY"))

	http.DefaultClient.Do(req)
}

Ruby

require 'net/http'
require 'json'

uri = URI('https://api.orbit.devotel.io/api/v1/session-replay/frustration/{conversationId}')
req = Net::HTTP::Get.new(uri)
req['X-API-Key'] = ENV['ORBIT_API_KEY']


res = Net::HTTP.start(uri.host, uri.port, use_ssl: true) { |h| h.request(req) }
puts res.body

PHP

<?php
$ch = curl_init('https://api.orbit.devotel.io/api/v1/session-replay/frustration/{conversationId}');
curl_setopt($ch, CURLOPT_RETURNTRANSFER, true);
curl_setopt($ch, CURLOPT_CUSTOMREQUEST, 'GET');
curl_setopt($ch, CURLOPT_HTTPHEADER, [
  'X-API-Key: ' . getenv('ORBIT_API_KEY'),

]);

echo curl_exec($ch);

List high-friction session replays ranked by frustration

GET /api/v1/session-replay/frustration/sessions

Scans recent session-replay recordings, derives per-session frustration signals (rage clicks, dead clicks, error clicks, and rapid back-navigation u-turns) from the recorded events, and returns the sessions with any friction ordered by frustration score (highest first). The ranked list scores each recording quickly for triage; open a session to analyse the full recording and see its complete signal timeline.

cURL

curl -X GET "https://api.orbit.devotel.io/api/v1/session-replay/frustration/sessions" \
  -H "X-API-Key: dv_live_sk_your_key_here" 

Node.js

import { Orbit } from '@devotel-orbit/node'

const orbit = new Orbit({
  apiKey: process.env.ORBIT_API_KEY!,
})

const res = await fetch('https://api.orbit.devotel.io/api/v1/session-replay/frustration/sessions', {
  method: 'GET',
  headers: {
    'X-API-Key': process.env.ORBIT_API_KEY!,
  },
})
console.log(await res.json())

Python

import os, requests

headers = {"X-API-Key": os.environ["ORBIT_API_KEY"]}
r = requests.get("https://api.orbit.devotel.io/api/v1/session-replay/frustration/sessions", headers=headers)
print(r.json())

package main

import (
	"bytes"
	"net/http"
	"os"
)

func main() {
	req, _ := http.NewRequest("GET", "https://api.orbit.devotel.io/api/v1/session-replay/frustration/sessions", nil)
	req.Header.Set("X-API-Key", os.Getenv("ORBIT_API_KEY"))

	http.DefaultClient.Do(req)
}

Ruby

require 'net/http'
require 'json'

uri = URI('https://api.orbit.devotel.io/api/v1/session-replay/frustration/sessions')
req = Net::HTTP::Get.new(uri)
req['X-API-Key'] = ENV['ORBIT_API_KEY']


res = Net::HTTP.start(uri.host, uri.port, use_ssl: true) { |h| h.request(req) }
puts res.body

PHP

<?php
$ch = curl_init('https://api.orbit.devotel.io/api/v1/session-replay/frustration/sessions');
curl_setopt($ch, CURLOPT_RETURNTRANSFER, true);
curl_setopt($ch, CURLOPT_CUSTOMREQUEST, 'GET');
curl_setopt($ch, CURLOPT_HTTPHEADER, [
  'X-API-Key: ' . getenv('ORBIT_API_KEY'),

]);

echo curl_exec($ch);

Delete a session-replay recording

DELETE /api/v1/session-replay/{conversationId}

Removes the session-replay recording from the conversation (metadata.session_replay), leaving the conversation + messages intact. Idempotent. Use for privacy / right-to-erasure requests.

string

required

—

cURL

curl -X DELETE "https://api.orbit.devotel.io/api/v1/session-replay/{conversationId}" \
  -H "X-API-Key: dv_live_sk_your_key_here" \
  -H "Content-Type: application/json" \
  -d '{}'

Node.js

import { Orbit } from '@devotel-orbit/node'

const orbit = new Orbit({
  apiKey: process.env.ORBIT_API_KEY!,
})

const res = await fetch('https://api.orbit.devotel.io/api/v1/session-replay/{conversationId}', {
  method: 'DELETE',
  headers: {
    'X-API-Key': process.env.ORBIT_API_KEY!,
    'Content-Type': 'application/json',
  },
  body: JSON.stringify({}),
})
console.log(await res.json())

Python

import os, requests

headers = {"X-API-Key": os.environ["ORBIT_API_KEY"]}
headers["Content-Type"] = "application/json"
r = requests.delete("https://api.orbit.devotel.io/api/v1/session-replay/{conversationId}", headers=headers, json={})
print(r.json())

package main

import (
	"bytes"
	"net/http"
	"os"
)

func main() {
	req, _ := http.NewRequest("DELETE", "https://api.orbit.devotel.io/api/v1/session-replay/{conversationId}", bytes.NewBuffer([]byte(`{}`)))
	req.Header.Set("X-API-Key", os.Getenv("ORBIT_API_KEY"))
	req.Header.Set("Content-Type", "application/json")
	http.DefaultClient.Do(req)
}

Ruby

require 'net/http'
require 'json'

uri = URI('https://api.orbit.devotel.io/api/v1/session-replay/{conversationId}')
req = Net::HTTP::Delete.new(uri)
req['X-API-Key'] = ENV['ORBIT_API_KEY']
req['Content-Type'] = 'application/json'
req.body = {}.to_json
res = Net::HTTP.start(uri.host, uri.port, use_ssl: true) { |h| h.request(req) }
puts res.body

PHP

<?php
$ch = curl_init('https://api.orbit.devotel.io/api/v1/session-replay/{conversationId}');
curl_setopt($ch, CURLOPT_RETURNTRANSFER, true);
curl_setopt($ch, CURLOPT_CUSTOMREQUEST, 'DELETE');
curl_setopt($ch, CURLOPT_HTTPHEADER, [
  'X-API-Key: ' . getenv('ORBIT_API_KEY'),
  'Content-Type: application/json',
]);
curl_setopt($ch, CURLOPT_POSTFIELDS, <<<JSON
{}
JSON);
echo curl_exec($ch);

API Reference

All Endpoints

SessionReplay API

SessionReplay API

List recent session-replay recordings

Get a session-replay recording for playback

Get a session replay’s frustration-signal timeline

List high-friction session replays ranked by frustration

Delete a session-replay recording

​SessionReplay API

​List recent session-replay recordings

​Get a session-replay recording for playback

​Get a session replay’s frustration-signal timeline

​List high-friction session replays ranked by frustration

​Delete a session-replay recording

SessionReplay API

List recent session-replay recordings

Get a session-replay recording for playback

Get a session replay’s frustration-signal timeline

List high-friction session replays ranked by frustration

Delete a session-replay recording