Get First Contact Resolution analytics
Agents
Get First Contact Resolution analytics
Return First Contact Resolution (FCR) analytics for an agent over a rolling 7, 30, or 90-day window: the overall FCR rate plus an LLM-clustered breakdown of conversation topics, each with its own FCR rate, satisfaction, average turns, and example messages. Results are cached for one hour per agent and window; topics are omitted until the window has at least five conversations.
GET
Get First Contact Resolution analytics
Authorizations
Dashboard JWT token from Clerk
Path Parameters
Identifier of the agent to report FCR analytics for.
Query Parameters
Rolling window length in days (7, 30, or 90).
Available options:
7, 30, 90 Maximum number of topics to cluster (1-20).