Conversation sentiment roll-up analytics
Portfolio-level conversation-sentiment roll-up over a rolling window: an overall net-sentiment index plus trend buckets and breakdowns by channel, assigned agent, detected language and resolution state — so a CX team can monitor experience across all threads at once rather than one at a time and catch a ‘great in English, failing in another locale’ gap. Optionally narrow every breakdown with a single channel or language filter.
Authorizations
Dashboard JWT token from Clerk
Query Parameters
Rolling lookback window.
24h, 7d, 30d, 90d Optional single-channel filter (e.g. chat, voice, email, whatsapp).
Optional detected-conversation-language filter (ISO 639-1, e.g. en, es); 'unknown' selects messages with no detected language.