Cross-channel customer-journey path (Sankey) analytics
Reconstructs the ordered touchpoint sequence each customer walked across channels (chat, voice, email, WhatsApp, SMS) from the tenant’s conversations and folds it into a Sankey-ready payload: nodes (a channel occupying an ordered stage), links (stage-to-stage transitions with a journey count), stages (per-stage reached/continued/dropped/drop_off_rate), and top_paths (the most-walked full channel sequences with their share), alongside total_journeys, total_touchpoints, channels, and the echoed window/entry_channel/current_since. Query params: window (24h|7d|30d|90d, default 30d), entry_channel (keep only journeys whose first touchpoint was this channel), max_stages (2-10, default 6), min_journeys (prune links carried by fewer journeys, default 1). Restricted to owner/admin/developer/viewer; read-only, rate-limited, 60s cached.
Authorizations
Dashboard JWT token from Clerk
Response
Default Response