curl --request GET \
--url https://api.orbit.devotel.io/api/v1/analytics/sentiment \
--header 'Authorization: Bearer <token>'import requests
url = "https://api.orbit.devotel.io/api/v1/analytics/sentiment"
headers = {"Authorization": "Bearer <token>"}
response = requests.get(url, headers=headers)
print(response.text)const options = {method: 'GET', headers: {Authorization: 'Bearer <token>'}};
fetch('https://api.orbit.devotel.io/api/v1/analytics/sentiment', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));<?php
$curl = curl_init();
curl_setopt_array($curl, [
CURLOPT_URL => "https://api.orbit.devotel.io/api/v1/analytics/sentiment",
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => "",
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 30,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => "GET",
CURLOPT_HTTPHEADER => [
"Authorization: Bearer <token>"
],
]);
$response = curl_exec($curl);
$err = curl_error($curl);
curl_close($curl);
if ($err) {
echo "cURL Error #:" . $err;
} else {
echo $response;
}package main
import (
"fmt"
"net/http"
"io"
)
func main() {
url := "https://api.orbit.devotel.io/api/v1/analytics/sentiment"
req, _ := http.NewRequest("GET", url, nil)
req.Header.Add("Authorization", "Bearer <token>")
res, _ := http.DefaultClient.Do(req)
defer res.Body.Close()
body, _ := io.ReadAll(res.Body)
fmt.Println(string(body))
}HttpResponse<String> response = Unirest.get("https://api.orbit.devotel.io/api/v1/analytics/sentiment")
.header("Authorization", "Bearer <token>")
.asString();require 'uri'
require 'net/http'
url = URI("https://api.orbit.devotel.io/api/v1/analytics/sentiment")
http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true
request = Net::HTTP::Get.new(url)
request["Authorization"] = 'Bearer <token>'
response = http.request(request)
puts response.read_body{
"data": {
"window": "7d",
"channel": null,
"language": null,
"granularity": "day",
"totals": {
"total": 8432,
"avg_score": 0.18,
"positive": 4620,
"neutral": 2648,
"negative": 1164,
"net_sentiment": 41
},
"trend": [
{
"bucket": "2026-08-14T00:00:00.000Z",
"total": 1204,
"avg_score": 0.21,
"positive": 684,
"neutral": 361,
"negative": 159,
"net_sentiment": 43.6
}
],
"by_channel": [
{
"channel": "whatsapp",
"total": 3110,
"avg_score": 0.22,
"positive": 1780,
"neutral": 920,
"negative": 410,
"net_sentiment": 44.1
}
],
"by_agent": [
{
"agent_id": "user_2abc",
"total": 1298,
"avg_score": 0.12,
"positive": 640,
"neutral": 452,
"negative": 206,
"net_sentiment": 33.4
}
],
"by_language": [
{
"language": "en",
"total": 6204,
"avg_score": 0.2,
"positive": 3512,
"neutral": 1900,
"negative": 792,
"net_sentiment": 43.9
}
],
"by_resolution": [
{
"resolution": "resolved",
"total": 6810,
"avg_score": 0.24,
"positive": 3984,
"neutral": 2106,
"negative": 720,
"net_sentiment": 47.9
}
]
},
"meta": {
"request_id": "req_01J9Z8ABCDEF",
"timestamp": "2026-08-15T12:00:00.000Z"
}
}{
"error": {
"code": "<string>",
"message": "<string>",
"status": 123,
"details": {}
},
"meta": {
"request_id": "<string>",
"timestamp": "2023-11-07T05:31:56Z",
"docs_url": "<string>"
}
}{
"error": {
"code": "<string>",
"message": "<string>",
"status": 123,
"details": {}
},
"meta": {
"request_id": "<string>",
"timestamp": "2023-11-07T05:31:56Z",
"docs_url": "<string>"
}
}{
"error": {
"code": "<string>",
"message": "<string>",
"status": 123,
"details": {}
},
"meta": {
"request_id": "<string>",
"timestamp": "2023-11-07T05:31:56Z",
"docs_url": "<string>"
}
}{
"error": {
"code": "<string>",
"message": "<string>",
"status": 123,
"details": {}
},
"meta": {
"request_id": "<string>",
"timestamp": "2023-11-07T05:31:56Z",
"docs_url": "<string>"
}
}{
"error": {
"code": "<string>",
"message": "<string>",
"status": 123,
"details": {}
},
"meta": {
"request_id": "<string>",
"timestamp": "2023-11-07T05:31:56Z",
"docs_url": "<string>"
}
}{
"error": {
"code": "RATE_LIMITED",
"message": "<string>",
"status": 429,
"retry_after": 2
},
"meta": {
"request_id": "<string>",
"timestamp": "2023-11-07T05:31:56Z",
"docs_url": "<string>"
}
}{
"error": {
"code": "<string>",
"message": "<string>",
"status": 123,
"details": {}
},
"meta": {
"request_id": "<string>",
"timestamp": "2023-11-07T05:31:56Z",
"docs_url": "<string>"
}
}Portfolio-level conversation sentiment analytics
Rolls per-message sentiment (score in [-1, 1] plus positive/neutral/negative label) up across conversations into a CX portfolio view: a portfolio-wide totals roll-up, a chronological trend (hour buckets for 24h, day buckets otherwise), and breakdowns by_channel, by_agent, by_language, and by_resolution — each bucket carrying total, avg_score, the label counts, and a net_sentiment index in [-100, 100]. Query params: window (24h|7d|30d|90d, default 7d), optional channel and optional language (BCP-47 short code, e.g. en, es; unknown matches pre-enrichment messages). Use it to monitor experience week-on-week and find which channel, agent, or locale is degrading. Read-only; owner/admin/developer/viewer; 60s cached.
curl --request GET \
--url https://api.orbit.devotel.io/api/v1/analytics/sentiment \
--header 'Authorization: Bearer <token>'import requests
url = "https://api.orbit.devotel.io/api/v1/analytics/sentiment"
headers = {"Authorization": "Bearer <token>"}
response = requests.get(url, headers=headers)
print(response.text)const options = {method: 'GET', headers: {Authorization: 'Bearer <token>'}};
fetch('https://api.orbit.devotel.io/api/v1/analytics/sentiment', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));<?php
$curl = curl_init();
curl_setopt_array($curl, [
CURLOPT_URL => "https://api.orbit.devotel.io/api/v1/analytics/sentiment",
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => "",
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 30,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => "GET",
CURLOPT_HTTPHEADER => [
"Authorization: Bearer <token>"
],
]);
$response = curl_exec($curl);
$err = curl_error($curl);
curl_close($curl);
if ($err) {
echo "cURL Error #:" . $err;
} else {
echo $response;
}package main
import (
"fmt"
"net/http"
"io"
)
func main() {
url := "https://api.orbit.devotel.io/api/v1/analytics/sentiment"
req, _ := http.NewRequest("GET", url, nil)
req.Header.Add("Authorization", "Bearer <token>")
res, _ := http.DefaultClient.Do(req)
defer res.Body.Close()
body, _ := io.ReadAll(res.Body)
fmt.Println(string(body))
}HttpResponse<String> response = Unirest.get("https://api.orbit.devotel.io/api/v1/analytics/sentiment")
.header("Authorization", "Bearer <token>")
.asString();require 'uri'
require 'net/http'
url = URI("https://api.orbit.devotel.io/api/v1/analytics/sentiment")
http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true
request = Net::HTTP::Get.new(url)
request["Authorization"] = 'Bearer <token>'
response = http.request(request)
puts response.read_body{
"data": {
"window": "7d",
"channel": null,
"language": null,
"granularity": "day",
"totals": {
"total": 8432,
"avg_score": 0.18,
"positive": 4620,
"neutral": 2648,
"negative": 1164,
"net_sentiment": 41
},
"trend": [
{
"bucket": "2026-08-14T00:00:00.000Z",
"total": 1204,
"avg_score": 0.21,
"positive": 684,
"neutral": 361,
"negative": 159,
"net_sentiment": 43.6
}
],
"by_channel": [
{
"channel": "whatsapp",
"total": 3110,
"avg_score": 0.22,
"positive": 1780,
"neutral": 920,
"negative": 410,
"net_sentiment": 44.1
}
],
"by_agent": [
{
"agent_id": "user_2abc",
"total": 1298,
"avg_score": 0.12,
"positive": 640,
"neutral": 452,
"negative": 206,
"net_sentiment": 33.4
}
],
"by_language": [
{
"language": "en",
"total": 6204,
"avg_score": 0.2,
"positive": 3512,
"neutral": 1900,
"negative": 792,
"net_sentiment": 43.9
}
],
"by_resolution": [
{
"resolution": "resolved",
"total": 6810,
"avg_score": 0.24,
"positive": 3984,
"neutral": 2106,
"negative": 720,
"net_sentiment": 47.9
}
]
},
"meta": {
"request_id": "req_01J9Z8ABCDEF",
"timestamp": "2026-08-15T12:00:00.000Z"
}
}{
"error": {
"code": "<string>",
"message": "<string>",
"status": 123,
"details": {}
},
"meta": {
"request_id": "<string>",
"timestamp": "2023-11-07T05:31:56Z",
"docs_url": "<string>"
}
}{
"error": {
"code": "<string>",
"message": "<string>",
"status": 123,
"details": {}
},
"meta": {
"request_id": "<string>",
"timestamp": "2023-11-07T05:31:56Z",
"docs_url": "<string>"
}
}{
"error": {
"code": "<string>",
"message": "<string>",
"status": 123,
"details": {}
},
"meta": {
"request_id": "<string>",
"timestamp": "2023-11-07T05:31:56Z",
"docs_url": "<string>"
}
}{
"error": {
"code": "<string>",
"message": "<string>",
"status": 123,
"details": {}
},
"meta": {
"request_id": "<string>",
"timestamp": "2023-11-07T05:31:56Z",
"docs_url": "<string>"
}
}{
"error": {
"code": "<string>",
"message": "<string>",
"status": 123,
"details": {}
},
"meta": {
"request_id": "<string>",
"timestamp": "2023-11-07T05:31:56Z",
"docs_url": "<string>"
}
}{
"error": {
"code": "RATE_LIMITED",
"message": "<string>",
"status": 429,
"retry_after": 2
},
"meta": {
"request_id": "<string>",
"timestamp": "2023-11-07T05:31:56Z",
"docs_url": "<string>"
}
}{
"error": {
"code": "<string>",
"message": "<string>",
"status": 123,
"details": {}
},
"meta": {
"request_id": "<string>",
"timestamp": "2023-11-07T05:31:56Z",
"docs_url": "<string>"
}
}Authorizations
Dashboard JWT token from Clerk
Headers
Sandbox opt-in for Clerk-session-authenticated requests. Set to true to route the call through the test-mode pipeline: no real provider delivery, no credits deducted, response meta.test_mode: true. Ignored for live API keys (dv_live_sk_*) — server-to-server clients must use a test-prefixed key (dv_test_sk_*) to exercise sandbox. Test-prefixed keys unconditionally enable sandbox regardless of this header.
true, false Response
Standard { data, meta } envelope. Sentiment totals, trend, and channel/agent/language/resolution breakdowns.
Standard { data, meta } envelope. Sentiment totals, trend, and channel/agent/language/resolution breakdowns.
Sentiment totals, trend, and channel/agent/language/resolution breakdowns.
{
"window": "7d",
"channel": null,
"language": null,
"granularity": "day",
"totals": {
"total": 8432,
"avg_score": 0.18,
"positive": 4620,
"neutral": 2648,
"negative": 1164,
"net_sentiment": 41
},
"trend": [
{
"bucket": "2026-08-14T00:00:00.000Z",
"total": 1204,
"avg_score": 0.21,
"positive": 684,
"neutral": 361,
"negative": 159,
"net_sentiment": 43.6
}
],
"by_channel": [
{
"channel": "whatsapp",
"total": 3110,
"avg_score": 0.22,
"positive": 1780,
"neutral": 920,
"negative": 410,
"net_sentiment": 44.1
}
],
"by_agent": [
{
"agent_id": "user_2abc",
"total": 1298,
"avg_score": 0.12,
"positive": 640,
"neutral": 452,
"negative": 206,
"net_sentiment": 33.4
}
],
"by_language": [
{
"language": "en",
"total": 6204,
"avg_score": 0.2,
"positive": 3512,
"neutral": 1900,
"negative": 792,
"net_sentiment": 43.9
}
],
"by_resolution": [
{
"resolution": "resolved",
"total": 6810,
"avg_score": 0.24,
"positive": 3984,
"neutral": 2106,
"negative": 720,
"net_sentiment": 47.9
}
]
}
Standard response metadata (request_id, timestamp).
{
"request_id": "req_01J9Z8ABCDEF",
"timestamp": "2026-08-15T12:00:00.000Z"
}