curl --request GET \
--url https://api.orbit.devotel.io/api/v1/quality/gamification/config \
--header 'Authorization: Bearer <token>'import requests
url = "https://api.orbit.devotel.io/api/v1/quality/gamification/config"
headers = {"Authorization": "Bearer <token>"}
response = requests.get(url, headers=headers)
print(response.text)const options = {method: 'GET', headers: {Authorization: 'Bearer <token>'}};
fetch('https://api.orbit.devotel.io/api/v1/quality/gamification/config', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));<?php
$curl = curl_init();
curl_setopt_array($curl, [
CURLOPT_URL => "https://api.orbit.devotel.io/api/v1/quality/gamification/config",
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => "",
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 30,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => "GET",
CURLOPT_HTTPHEADER => [
"Authorization: Bearer <token>"
],
]);
$response = curl_exec($curl);
$err = curl_error($curl);
curl_close($curl);
if ($err) {
echo "cURL Error #:" . $err;
} else {
echo $response;
}package main
import (
"fmt"
"net/http"
"io"
)
func main() {
url := "https://api.orbit.devotel.io/api/v1/quality/gamification/config"
req, _ := http.NewRequest("GET", url, nil)
req.Header.Add("Authorization", "Bearer <token>")
res, _ := http.DefaultClient.Do(req)
defer res.Body.Close()
body, _ := io.ReadAll(res.Body)
fmt.Println(string(body))
}HttpResponse<String> response = Unirest.get("https://api.orbit.devotel.io/api/v1/quality/gamification/config")
.header("Authorization", "Bearer <token>")
.asString();require 'uri'
require 'net/http'
url = URI("https://api.orbit.devotel.io/api/v1/quality/gamification/config")
http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true
request = Net::HTTP::Get.new(url)
request["Authorization"] = 'Bearer <token>'
response = http.request(request)
puts response.read_body{
"data": {
"metric_keys": [
"callsHandled",
"avgHandleSeconds",
"qaCount",
"avgQaScore",
"csatCount",
"avgCsat"
],
"point_rules": [
{
"id": "calls-volume",
"label": "Calls handled",
"metric": "callsHandled",
"type": "linear",
"pointsPerUnit": 2
},
{
"id": "qa-quality",
"label": "QA score",
"metric": "avgQaScore",
"type": "scaled",
"maxMetric": 100,
"maxPoints": 60
},
{
"id": "csat-satisfaction",
"label": "Customer satisfaction",
"metric": "avgCsat",
"type": "scaled",
"maxMetric": 5,
"maxPoints": 30
},
{
"id": "aht-efficiency",
"label": "Efficient handle time",
"metric": "avgHandleSeconds",
"type": "belowTargetBonus",
"target": 300,
"bonusPoints": 20
}
],
"badge_definitions": [
{
"id": "top-performer",
"name": "Top Performer",
"description": "Ranked #1 on the leaderboard for this period.",
"icon": "trophy",
"field": "rank",
"comparator": "lte",
"threshold": 1
},
{
"id": "qa-ace",
"name": "QA Ace",
"description": "Average QA score of 90 or higher (min. 3 evaluations).",
"icon": "shield-check",
"field": "avgQaScore",
"comparator": "gte",
"threshold": 90,
"minSamples": {
"field": "qaCount",
"value": 3
}
}
]
},
"meta": {
"request_id": "req_1a2b3c4d5e",
"timestamp": "2026-08-19T09:00:00.000Z"
}
}{
"error": {
"code": "<string>",
"message": "<string>",
"status": 123,
"details": {}
},
"meta": {
"request_id": "<string>",
"timestamp": "2023-11-07T05:31:56Z",
"docs_url": "<string>"
}
}{
"error": {
"code": "<string>",
"message": "<string>",
"status": 123,
"details": {}
},
"meta": {
"request_id": "<string>",
"timestamp": "2023-11-07T05:31:56Z",
"docs_url": "<string>"
}
}{
"error": {
"code": "<string>",
"message": "<string>",
"status": 123,
"details": {}
},
"meta": {
"request_id": "<string>",
"timestamp": "2023-11-07T05:31:56Z",
"docs_url": "<string>"
}
}{
"error": {
"code": "<string>",
"message": "<string>",
"status": 123,
"details": {}
},
"meta": {
"request_id": "<string>",
"timestamp": "2023-11-07T05:31:56Z",
"docs_url": "<string>"
}
}{
"error": {
"code": "<string>",
"message": "<string>",
"status": 123,
"details": {}
},
"meta": {
"request_id": "<string>",
"timestamp": "2023-11-07T05:31:56Z",
"docs_url": "<string>"
}
}{
"error": {
"code": "RATE_LIMITED",
"message": "<string>",
"status": 429,
"retry_after": 2
},
"meta": {
"request_id": "<string>",
"timestamp": "2023-11-07T05:31:56Z",
"docs_url": "<string>"
}
}{
"error": {
"code": "<string>",
"message": "<string>",
"status": 123,
"details": {}
},
"meta": {
"request_id": "<string>",
"timestamp": "2023-11-07T05:31:56Z",
"docs_url": "<string>"
}
}Get gamification config defaults
Return the default agent-engagement ruleset — the scorable metric keys, the point rules that convert KPIs into points, and the threshold badge definitions. Use this to render and pre-fill the supervisor config screen before tuning a ruleset and previewing it via the leaderboard endpoint. Reviewer scope (owner / admin / supervisor).
curl --request GET \
--url https://api.orbit.devotel.io/api/v1/quality/gamification/config \
--header 'Authorization: Bearer <token>'import requests
url = "https://api.orbit.devotel.io/api/v1/quality/gamification/config"
headers = {"Authorization": "Bearer <token>"}
response = requests.get(url, headers=headers)
print(response.text)const options = {method: 'GET', headers: {Authorization: 'Bearer <token>'}};
fetch('https://api.orbit.devotel.io/api/v1/quality/gamification/config', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));<?php
$curl = curl_init();
curl_setopt_array($curl, [
CURLOPT_URL => "https://api.orbit.devotel.io/api/v1/quality/gamification/config",
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => "",
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 30,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => "GET",
CURLOPT_HTTPHEADER => [
"Authorization: Bearer <token>"
],
]);
$response = curl_exec($curl);
$err = curl_error($curl);
curl_close($curl);
if ($err) {
echo "cURL Error #:" . $err;
} else {
echo $response;
}package main
import (
"fmt"
"net/http"
"io"
)
func main() {
url := "https://api.orbit.devotel.io/api/v1/quality/gamification/config"
req, _ := http.NewRequest("GET", url, nil)
req.Header.Add("Authorization", "Bearer <token>")
res, _ := http.DefaultClient.Do(req)
defer res.Body.Close()
body, _ := io.ReadAll(res.Body)
fmt.Println(string(body))
}HttpResponse<String> response = Unirest.get("https://api.orbit.devotel.io/api/v1/quality/gamification/config")
.header("Authorization", "Bearer <token>")
.asString();require 'uri'
require 'net/http'
url = URI("https://api.orbit.devotel.io/api/v1/quality/gamification/config")
http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true
request = Net::HTTP::Get.new(url)
request["Authorization"] = 'Bearer <token>'
response = http.request(request)
puts response.read_body{
"data": {
"metric_keys": [
"callsHandled",
"avgHandleSeconds",
"qaCount",
"avgQaScore",
"csatCount",
"avgCsat"
],
"point_rules": [
{
"id": "calls-volume",
"label": "Calls handled",
"metric": "callsHandled",
"type": "linear",
"pointsPerUnit": 2
},
{
"id": "qa-quality",
"label": "QA score",
"metric": "avgQaScore",
"type": "scaled",
"maxMetric": 100,
"maxPoints": 60
},
{
"id": "csat-satisfaction",
"label": "Customer satisfaction",
"metric": "avgCsat",
"type": "scaled",
"maxMetric": 5,
"maxPoints": 30
},
{
"id": "aht-efficiency",
"label": "Efficient handle time",
"metric": "avgHandleSeconds",
"type": "belowTargetBonus",
"target": 300,
"bonusPoints": 20
}
],
"badge_definitions": [
{
"id": "top-performer",
"name": "Top Performer",
"description": "Ranked #1 on the leaderboard for this period.",
"icon": "trophy",
"field": "rank",
"comparator": "lte",
"threshold": 1
},
{
"id": "qa-ace",
"name": "QA Ace",
"description": "Average QA score of 90 or higher (min. 3 evaluations).",
"icon": "shield-check",
"field": "avgQaScore",
"comparator": "gte",
"threshold": 90,
"minSamples": {
"field": "qaCount",
"value": 3
}
}
]
},
"meta": {
"request_id": "req_1a2b3c4d5e",
"timestamp": "2026-08-19T09:00:00.000Z"
}
}{
"error": {
"code": "<string>",
"message": "<string>",
"status": 123,
"details": {}
},
"meta": {
"request_id": "<string>",
"timestamp": "2023-11-07T05:31:56Z",
"docs_url": "<string>"
}
}{
"error": {
"code": "<string>",
"message": "<string>",
"status": 123,
"details": {}
},
"meta": {
"request_id": "<string>",
"timestamp": "2023-11-07T05:31:56Z",
"docs_url": "<string>"
}
}{
"error": {
"code": "<string>",
"message": "<string>",
"status": 123,
"details": {}
},
"meta": {
"request_id": "<string>",
"timestamp": "2023-11-07T05:31:56Z",
"docs_url": "<string>"
}
}{
"error": {
"code": "<string>",
"message": "<string>",
"status": 123,
"details": {}
},
"meta": {
"request_id": "<string>",
"timestamp": "2023-11-07T05:31:56Z",
"docs_url": "<string>"
}
}{
"error": {
"code": "<string>",
"message": "<string>",
"status": 123,
"details": {}
},
"meta": {
"request_id": "<string>",
"timestamp": "2023-11-07T05:31:56Z",
"docs_url": "<string>"
}
}{
"error": {
"code": "RATE_LIMITED",
"message": "<string>",
"status": 429,
"retry_after": 2
},
"meta": {
"request_id": "<string>",
"timestamp": "2023-11-07T05:31:56Z",
"docs_url": "<string>"
}
}{
"error": {
"code": "<string>",
"message": "<string>",
"status": 123,
"details": {}
},
"meta": {
"request_id": "<string>",
"timestamp": "2023-11-07T05:31:56Z",
"docs_url": "<string>"
}
}Authorizations
Dashboard JWT token from Clerk
Headers
Sandbox opt-in for Clerk-session-authenticated requests. Set to true to route the call through the test-mode pipeline: no real provider delivery, no credits deducted, response meta.test_mode: true. Ignored for live API keys (dv_live_sk_*) — server-to-server clients must use a test-prefixed key (dv_test_sk_*) to exercise sandbox. Test-prefixed keys unconditionally enable sandbox regardless of this header.
true, false