curl --request GET \
--url https://api.orbit.devotel.io/api/v1/quality/summary \
--header 'Authorization: Bearer <token>'import requests
url = "https://api.orbit.devotel.io/api/v1/quality/summary"
headers = {"Authorization": "Bearer <token>"}
response = requests.get(url, headers=headers)
print(response.text)const options = {method: 'GET', headers: {Authorization: 'Bearer <token>'}};
fetch('https://api.orbit.devotel.io/api/v1/quality/summary', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));<?php
$curl = curl_init();
curl_setopt_array($curl, [
CURLOPT_URL => "https://api.orbit.devotel.io/api/v1/quality/summary",
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => "",
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 30,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => "GET",
CURLOPT_HTTPHEADER => [
"Authorization: Bearer <token>"
],
]);
$response = curl_exec($curl);
$err = curl_error($curl);
curl_close($curl);
if ($err) {
echo "cURL Error #:" . $err;
} else {
echo $response;
}package main
import (
"fmt"
"net/http"
"io"
)
func main() {
url := "https://api.orbit.devotel.io/api/v1/quality/summary"
req, _ := http.NewRequest("GET", url, nil)
req.Header.Add("Authorization", "Bearer <token>")
res, _ := http.DefaultClient.Do(req)
defer res.Body.Close()
body, _ := io.ReadAll(res.Body)
fmt.Println(string(body))
}HttpResponse<String> response = Unirest.get("https://api.orbit.devotel.io/api/v1/quality/summary")
.header("Authorization", "Bearer <token>")
.asString();require 'uri'
require 'net/http'
url = URI("https://api.orbit.devotel.io/api/v1/quality/summary")
http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true
request = Net::HTTP::Get.new(url)
request["Authorization"] = 'Bearer <token>'
response = http.request(request)
puts response.read_body{
"data": {
"window": {
"days": 30,
"conv_type": "all"
},
"totals": {
"total_scored": 1284,
"total_outcomes": 3960,
"pass_rate": 0.87,
"avg_confidence": 0.91
},
"by_channel": [
{
"conversation_type": "inbox",
"total_scored": 920,
"pass_rate": 0.89,
"avg_confidence": 0.92
},
{
"conversation_type": "voice",
"total_scored": 364,
"pass_rate": 0.82,
"avg_confidence": 0.88
}
],
"by_rubric": [
{
"rubric_id": "rub_greeting",
"rubric_name": "Greeting & identification",
"rubric_scope": "conversation",
"total_evals": 1284,
"pass_rate": 0.94,
"avg_confidence": 0.93
},
{
"rubric_id": "rub_resolution",
"rubric_name": "Issue resolution",
"rubric_scope": "conversation",
"total_evals": 1190,
"pass_rate": 0.81,
"avg_confidence": 0.9
}
],
"recent_failures": [
{
"conversation_id": "conv_8f3a21",
"conversation_type": "voice",
"rubric_id": "rub_resolution",
"rubric_name": "Issue resolution",
"confidence": 0.42,
"reasoning_excerpt": "Agent closed the ticket without confirming the refund was processed.",
"evaluated_at": "2026-08-15T18:22:04.000Z"
}
]
},
"meta": {
"request_id": "req_1a2b3c4d5e",
"timestamp": "2026-08-16T09:00:00.000Z"
}
}{
"error": {
"code": "<string>",
"message": "<string>",
"status": 123,
"details": {}
},
"meta": {
"request_id": "<string>",
"timestamp": "2023-11-07T05:31:56Z",
"docs_url": "<string>"
}
}{
"error": {
"code": "<string>",
"message": "<string>",
"status": 123,
"details": {}
},
"meta": {
"request_id": "<string>",
"timestamp": "2023-11-07T05:31:56Z",
"docs_url": "<string>"
}
}Org-wide quality-management summary
Cross-channel quality-management rollup for supervisors and admins. Aggregates LLM-judged conversation outcomes across inbox and voice into one org-wide view, returning overall totals (conversations scored, pass rate, average judge confidence), a per-channel breakdown, the top rubrics by evaluation volume with their pass rates, and the most recent low-confidence failures for triage. Use it to power a Quality Management overview page instead of navigating agent-by-agent. Read-only; requires an owner, admin, or supervisor role.
curl --request GET \
--url https://api.orbit.devotel.io/api/v1/quality/summary \
--header 'Authorization: Bearer <token>'import requests
url = "https://api.orbit.devotel.io/api/v1/quality/summary"
headers = {"Authorization": "Bearer <token>"}
response = requests.get(url, headers=headers)
print(response.text)const options = {method: 'GET', headers: {Authorization: 'Bearer <token>'}};
fetch('https://api.orbit.devotel.io/api/v1/quality/summary', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));<?php
$curl = curl_init();
curl_setopt_array($curl, [
CURLOPT_URL => "https://api.orbit.devotel.io/api/v1/quality/summary",
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => "",
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 30,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => "GET",
CURLOPT_HTTPHEADER => [
"Authorization: Bearer <token>"
],
]);
$response = curl_exec($curl);
$err = curl_error($curl);
curl_close($curl);
if ($err) {
echo "cURL Error #:" . $err;
} else {
echo $response;
}package main
import (
"fmt"
"net/http"
"io"
)
func main() {
url := "https://api.orbit.devotel.io/api/v1/quality/summary"
req, _ := http.NewRequest("GET", url, nil)
req.Header.Add("Authorization", "Bearer <token>")
res, _ := http.DefaultClient.Do(req)
defer res.Body.Close()
body, _ := io.ReadAll(res.Body)
fmt.Println(string(body))
}HttpResponse<String> response = Unirest.get("https://api.orbit.devotel.io/api/v1/quality/summary")
.header("Authorization", "Bearer <token>")
.asString();require 'uri'
require 'net/http'
url = URI("https://api.orbit.devotel.io/api/v1/quality/summary")
http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true
request = Net::HTTP::Get.new(url)
request["Authorization"] = 'Bearer <token>'
response = http.request(request)
puts response.read_body{
"data": {
"window": {
"days": 30,
"conv_type": "all"
},
"totals": {
"total_scored": 1284,
"total_outcomes": 3960,
"pass_rate": 0.87,
"avg_confidence": 0.91
},
"by_channel": [
{
"conversation_type": "inbox",
"total_scored": 920,
"pass_rate": 0.89,
"avg_confidence": 0.92
},
{
"conversation_type": "voice",
"total_scored": 364,
"pass_rate": 0.82,
"avg_confidence": 0.88
}
],
"by_rubric": [
{
"rubric_id": "rub_greeting",
"rubric_name": "Greeting & identification",
"rubric_scope": "conversation",
"total_evals": 1284,
"pass_rate": 0.94,
"avg_confidence": 0.93
},
{
"rubric_id": "rub_resolution",
"rubric_name": "Issue resolution",
"rubric_scope": "conversation",
"total_evals": 1190,
"pass_rate": 0.81,
"avg_confidence": 0.9
}
],
"recent_failures": [
{
"conversation_id": "conv_8f3a21",
"conversation_type": "voice",
"rubric_id": "rub_resolution",
"rubric_name": "Issue resolution",
"confidence": 0.42,
"reasoning_excerpt": "Agent closed the ticket without confirming the refund was processed.",
"evaluated_at": "2026-08-15T18:22:04.000Z"
}
]
},
"meta": {
"request_id": "req_1a2b3c4d5e",
"timestamp": "2026-08-16T09:00:00.000Z"
}
}{
"error": {
"code": "<string>",
"message": "<string>",
"status": 123,
"details": {}
},
"meta": {
"request_id": "<string>",
"timestamp": "2023-11-07T05:31:56Z",
"docs_url": "<string>"
}
}{
"error": {
"code": "<string>",
"message": "<string>",
"status": 123,
"details": {}
},
"meta": {
"request_id": "<string>",
"timestamp": "2023-11-07T05:31:56Z",
"docs_url": "<string>"
}
}Authorizations
Dashboard JWT token from Clerk
Query Parameters
Look-back window in days over each outcome's evaluation time (1-90). Defaults to 30, capped at 90; an out-of-range or non-numeric value falls back to 30.
16Restrict the rollup to a single conversation channel - inbox, voice, or all for both. Defaults to all; any unrecognised value falls back to all.
16