Voice API

Outbound and inbound voice calling, transcripts, and analytics Base path: /api/v1/voice Endpoint count: 17

List agent-guided call scripts for a queue

GET /api/v1/voice/queues/{id}/scripts

Returns every active script attached to the queue, ordered by name ascending. Used by the agent console at call-bridge time to render the scripted-prompts panel.

string

required

—

cURL

curl -X GET "https://api.orbit.devotel.io/api/v1/voice/queues/{id}/scripts" \
  -H "X-API-Key: dv_live_sk_your_key_here" 

Node.js

import { Orbit } from '@devotel/orbit-sdk'

const orbit = new Orbit({
  apiKey: process.env.ORBIT_API_KEY!,
})

const res = await fetch('https://api.orbit.devotel.io/api/v1/voice/queues/{id}/scripts', {
  method: 'GET',
  headers: {
    'X-API-Key': process.env.ORBIT_API_KEY!,
  },
})
console.log(await res.json())

Python

import os, requests

headers = {"X-API-Key": os.environ["ORBIT_API_KEY"]}
r = requests.get("https://api.orbit.devotel.io/api/v1/voice/queues/{id}/scripts", headers=headers)
print(r.json())

package main

import (
	"bytes"
	"net/http"
	"os"
)

func main() {
	req, _ := http.NewRequest("GET", "https://api.orbit.devotel.io/api/v1/voice/queues/{id}/scripts", nil)
	req.Header.Set("X-API-Key", os.Getenv("ORBIT_API_KEY"))

	http.DefaultClient.Do(req)
}

Ruby

require 'net/http'
require 'json'

uri = URI('https://api.orbit.devotel.io/api/v1/voice/queues/{id}/scripts')
req = Net::HTTP::Get.new(uri)
req['X-API-Key'] = ENV['ORBIT_API_KEY']


res = Net::HTTP.start(uri.host, uri.port, use_ssl: true) { |h| h.request(req) }
puts res.body

PHP

<?php
$ch = curl_init('https://api.orbit.devotel.io/api/v1/voice/queues/{id}/scripts');
curl_setopt($ch, CURLOPT_RETURNTRANSFER, true);
curl_setopt($ch, CURLOPT_CUSTOMREQUEST, 'GET');
curl_setopt($ch, CURLOPT_HTTPHEADER, [
  'X-API-Key: ' . getenv('ORBIT_API_KEY'),

]);

echo curl_exec($ch);

Get one queue script with its sections

GET /api/v1/voice/queues/{id}/scripts/{scriptId}

Returns the script row plus the full section tree (sorted by sort_order). The agent console renders this client-side at call-bridge time.

string

required

—

scriptId

string

required

—

cURL

curl -X GET "https://api.orbit.devotel.io/api/v1/voice/queues/{id}/scripts/{scriptId}" \
  -H "X-API-Key: dv_live_sk_your_key_here" 

Node.js

import { Orbit } from '@devotel/orbit-sdk'

const orbit = new Orbit({
  apiKey: process.env.ORBIT_API_KEY!,
})

const res = await fetch('https://api.orbit.devotel.io/api/v1/voice/queues/{id}/scripts/{scriptId}', {
  method: 'GET',
  headers: {
    'X-API-Key': process.env.ORBIT_API_KEY!,
  },
})
console.log(await res.json())

Python

import os, requests

headers = {"X-API-Key": os.environ["ORBIT_API_KEY"]}
r = requests.get("https://api.orbit.devotel.io/api/v1/voice/queues/{id}/scripts/{scriptId}", headers=headers)
print(r.json())

package main

import (
	"bytes"
	"net/http"
	"os"
)

func main() {
	req, _ := http.NewRequest("GET", "https://api.orbit.devotel.io/api/v1/voice/queues/{id}/scripts/{scriptId}", nil)
	req.Header.Set("X-API-Key", os.Getenv("ORBIT_API_KEY"))

	http.DefaultClient.Do(req)
}

Ruby

require 'net/http'
require 'json'

uri = URI('https://api.orbit.devotel.io/api/v1/voice/queues/{id}/scripts/{scriptId}')
req = Net::HTTP::Get.new(uri)
req['X-API-Key'] = ENV['ORBIT_API_KEY']


res = Net::HTTP.start(uri.host, uri.port, use_ssl: true) { |h| h.request(req) }
puts res.body

PHP

<?php
$ch = curl_init('https://api.orbit.devotel.io/api/v1/voice/queues/{id}/scripts/{scriptId}');
curl_setopt($ch, CURLOPT_RETURNTRANSFER, true);
curl_setopt($ch, CURLOPT_CUSTOMREQUEST, 'GET');
curl_setopt($ch, CURLOPT_HTTPHEADER, [
  'X-API-Key: ' . getenv('ORBIT_API_KEY'),

]);

echo curl_exec($ch);

List tenant skill catalog

GET /api/v1/voice/skill-catalog

Returns every active skill in the tenant’s catalog ordered by slug. Drives the softphone autocomplete + queue + agent edit forms. Use ?includeInactive=true for the admin catalog editor’s tombstone view.

includeInactive

string (enum: true|false)

When true, includes soft-deleted (is_active=false) rows. Default false.

cURL

curl -X GET "https://api.orbit.devotel.io/api/v1/voice/skill-catalog" \
  -H "X-API-Key: dv_live_sk_your_key_here" 

Node.js

import { Orbit } from '@devotel/orbit-sdk'

const orbit = new Orbit({
  apiKey: process.env.ORBIT_API_KEY!,
})

const res = await fetch('https://api.orbit.devotel.io/api/v1/voice/skill-catalog', {
  method: 'GET',
  headers: {
    'X-API-Key': process.env.ORBIT_API_KEY!,
  },
})
console.log(await res.json())

Python

import os, requests

headers = {"X-API-Key": os.environ["ORBIT_API_KEY"]}
r = requests.get("https://api.orbit.devotel.io/api/v1/voice/skill-catalog", headers=headers)
print(r.json())

package main

import (
	"bytes"
	"net/http"
	"os"
)

func main() {
	req, _ := http.NewRequest("GET", "https://api.orbit.devotel.io/api/v1/voice/skill-catalog", nil)
	req.Header.Set("X-API-Key", os.Getenv("ORBIT_API_KEY"))

	http.DefaultClient.Do(req)
}

Ruby

require 'net/http'
require 'json'

uri = URI('https://api.orbit.devotel.io/api/v1/voice/skill-catalog')
req = Net::HTTP::Get.new(uri)
req['X-API-Key'] = ENV['ORBIT_API_KEY']


res = Net::HTTP.start(uri.host, uri.port, use_ssl: true) { |h| h.request(req) }
puts res.body

PHP

<?php
$ch = curl_init('https://api.orbit.devotel.io/api/v1/voice/skill-catalog');
curl_setopt($ch, CURLOPT_RETURNTRANSFER, true);
curl_setopt($ch, CURLOPT_CUSTOMREQUEST, 'GET');
curl_setopt($ch, CURLOPT_HTTPHEADER, [
  'X-API-Key: ' . getenv('ORBIT_API_KEY'),

]);

echo curl_exec($ch);

List department voicemail boxes

GET /api/v1/voice/voicemail-boxes/

Returns a page of department voicemail boxes owned by the caller’s organization, ordered by name ascending. Each box carries its member roster and optional inbound_route_id back-ref. The list is cursor-paginated: a request returns at most limit boxes (default 50), and meta.pagination reports whether more pages remain.

cursor

string

Opaque cursor for the next page. Pass meta.pagination.cursor from the previous response to fetch the next page; omit for the first page.

limit

integer

default:"50"

Maximum boxes to return per page (1–100, default 50).

meta.pagination.cursor

string | null

Cursor to pass as cursor to fetch the next page. null on the final page.

meta.pagination.has_more

boolean

true when more boxes remain beyond this page (fetch the next page with cursor); false on the final page.

cURL

curl -X GET "https://api.orbit.devotel.io/api/v1/voice/voicemail-boxes/?limit=50" \
  -H "X-API-Key: dv_live_sk_your_key_here" 

Node.js

import { Orbit } from '@devotel/orbit-sdk'

const orbit = new Orbit({
  apiKey: process.env.ORBIT_API_KEY!,
})

const res = await fetch('https://api.orbit.devotel.io/api/v1/voice/voicemail-boxes/', {
  method: 'GET',
  headers: {
    'X-API-Key': process.env.ORBIT_API_KEY!,
  },
})
console.log(await res.json())

Python

import os, requests

headers = {"X-API-Key": os.environ["ORBIT_API_KEY"]}
r = requests.get("https://api.orbit.devotel.io/api/v1/voice/voicemail-boxes/", headers=headers)
print(r.json())

package main

import (
	"bytes"
	"net/http"
	"os"
)

func main() {
	req, _ := http.NewRequest("GET", "https://api.orbit.devotel.io/api/v1/voice/voicemail-boxes/", nil)
	req.Header.Set("X-API-Key", os.Getenv("ORBIT_API_KEY"))

	http.DefaultClient.Do(req)
}

Ruby

require 'net/http'
require 'json'

uri = URI('https://api.orbit.devotel.io/api/v1/voice/voicemail-boxes/')
req = Net::HTTP::Get.new(uri)
req['X-API-Key'] = ENV['ORBIT_API_KEY']


res = Net::HTTP.start(uri.host, uri.port, use_ssl: true) { |h| h.request(req) }
puts res.body

PHP

<?php
$ch = curl_init('https://api.orbit.devotel.io/api/v1/voice/voicemail-boxes/');
curl_setopt($ch, CURLOPT_RETURNTRANSFER, true);
curl_setopt($ch, CURLOPT_CUSTOMREQUEST, 'GET');
curl_setopt($ch, CURLOPT_HTTPHEADER, [
  'X-API-Key: ' . getenv('ORBIT_API_KEY'),

]);

echo curl_exec($ch);

Get one department voicemail box

GET /api/v1/voice/voicemail-boxes/{id}

Returns the box identified by :id when it belongs to the caller’s organization. 404 if the id does not exist or belongs to another org.

string

required

—

cURL

curl -X GET "https://api.orbit.devotel.io/api/v1/voice/voicemail-boxes/{id}" \
  -H "X-API-Key: dv_live_sk_your_key_here" 

Node.js

import { Orbit } from '@devotel/orbit-sdk'

const orbit = new Orbit({
  apiKey: process.env.ORBIT_API_KEY!,
})

const res = await fetch('https://api.orbit.devotel.io/api/v1/voice/voicemail-boxes/{id}', {
  method: 'GET',
  headers: {
    'X-API-Key': process.env.ORBIT_API_KEY!,
  },
})
console.log(await res.json())

Python

import os, requests

headers = {"X-API-Key": os.environ["ORBIT_API_KEY"]}
r = requests.get("https://api.orbit.devotel.io/api/v1/voice/voicemail-boxes/{id}", headers=headers)
print(r.json())

package main

import (
	"bytes"
	"net/http"
	"os"
)

func main() {
	req, _ := http.NewRequest("GET", "https://api.orbit.devotel.io/api/v1/voice/voicemail-boxes/{id}", nil)
	req.Header.Set("X-API-Key", os.Getenv("ORBIT_API_KEY"))

	http.DefaultClient.Do(req)
}

Ruby

require 'net/http'
require 'json'

uri = URI('https://api.orbit.devotel.io/api/v1/voice/voicemail-boxes/{id}')
req = Net::HTTP::Get.new(uri)
req['X-API-Key'] = ENV['ORBIT_API_KEY']


res = Net::HTTP.start(uri.host, uri.port, use_ssl: true) { |h| h.request(req) }
puts res.body

PHP

<?php
$ch = curl_init('https://api.orbit.devotel.io/api/v1/voice/voicemail-boxes/{id}');
curl_setopt($ch, CURLOPT_RETURNTRANSFER, true);
curl_setopt($ch, CURLOPT_CUSTOMREQUEST, 'GET');
curl_setopt($ch, CURLOPT_HTTPHEADER, [
  'X-API-Key: ' . getenv('ORBIT_API_KEY'),

]);

echo curl_exec($ch);

Mint a short-lived transcript SSE ticket

POST /api/v1/voice/calls/{callId}/transcript/ticket

Returns a 60s single-use ticket bound to (tenant, call_id) that the SSE client passes as ?ticket= on /transcript/stream. Removes the need to put a long-lived API key on the SSE URL.

callId

string

required

—

cURL

curl -X POST "https://api.orbit.devotel.io/api/v1/voice/calls/{callId}/transcript/ticket" \
  -H "X-API-Key: dv_live_sk_your_key_here" \
  -H "Content-Type: application/json" \
  -d '{}'

Node.js

import { Orbit } from '@devotel/orbit-sdk'

const orbit = new Orbit({
  apiKey: process.env.ORBIT_API_KEY!,
})

const res = await fetch('https://api.orbit.devotel.io/api/v1/voice/calls/{callId}/transcript/ticket', {
  method: 'POST',
  headers: {
    'X-API-Key': process.env.ORBIT_API_KEY!,
    'Content-Type': 'application/json',
  },
  body: JSON.stringify({}),
})
console.log(await res.json())

Python

import os, requests

headers = {"X-API-Key": os.environ["ORBIT_API_KEY"]}
headers["Content-Type"] = "application/json"
r = requests.post("https://api.orbit.devotel.io/api/v1/voice/calls/{callId}/transcript/ticket", headers=headers, json={})
print(r.json())

package main

import (
	"bytes"
	"net/http"
	"os"
)

func main() {
	req, _ := http.NewRequest("POST", "https://api.orbit.devotel.io/api/v1/voice/calls/{callId}/transcript/ticket", bytes.NewBuffer([]byte(`{}`)))
	req.Header.Set("X-API-Key", os.Getenv("ORBIT_API_KEY"))
	req.Header.Set("Content-Type", "application/json")
	http.DefaultClient.Do(req)
}

Ruby

require 'net/http'
require 'json'

uri = URI('https://api.orbit.devotel.io/api/v1/voice/calls/{callId}/transcript/ticket')
req = Net::HTTP::Post.new(uri)
req['X-API-Key'] = ENV['ORBIT_API_KEY']
req['Content-Type'] = 'application/json'
req.body = {}.to_json
res = Net::HTTP.start(uri.host, uri.port, use_ssl: true) { |h| h.request(req) }
puts res.body

PHP

<?php
$ch = curl_init('https://api.orbit.devotel.io/api/v1/voice/calls/{callId}/transcript/ticket');
curl_setopt($ch, CURLOPT_RETURNTRANSFER, true);
curl_setopt($ch, CURLOPT_CUSTOMREQUEST, 'POST');
curl_setopt($ch, CURLOPT_HTTPHEADER, [
  'X-API-Key: ' . getenv('ORBIT_API_KEY'),
  'Content-Type: application/json',
]);
curl_setopt($ch, CURLOPT_POSTFIELDS, <<<JSON
{}
JSON);
echo curl_exec($ch);

Generate AI call summary

POST /api/v1/voice/calls/{id}/summary

AI-generated structured summary; cached after first invocation.

string

required

—

cURL

curl -X POST "https://api.orbit.devotel.io/api/v1/voice/calls/{id}/summary" \
  -H "X-API-Key: dv_live_sk_your_key_here" \
  -H "Content-Type: application/json" \
  -d '{}'

Node.js

import { Orbit } from '@devotel/orbit-sdk'

const orbit = new Orbit({
  apiKey: process.env.ORBIT_API_KEY!,
})

const res = await fetch('https://api.orbit.devotel.io/api/v1/voice/calls/{id}/summary', {
  method: 'POST',
  headers: {
    'X-API-Key': process.env.ORBIT_API_KEY!,
    'Content-Type': 'application/json',
  },
  body: JSON.stringify({}),
})
console.log(await res.json())

Python

import os, requests

headers = {"X-API-Key": os.environ["ORBIT_API_KEY"]}
headers["Content-Type"] = "application/json"
r = requests.post("https://api.orbit.devotel.io/api/v1/voice/calls/{id}/summary", headers=headers, json={})
print(r.json())

package main

import (
	"bytes"
	"net/http"
	"os"
)

func main() {
	req, _ := http.NewRequest("POST", "https://api.orbit.devotel.io/api/v1/voice/calls/{id}/summary", bytes.NewBuffer([]byte(`{}`)))
	req.Header.Set("X-API-Key", os.Getenv("ORBIT_API_KEY"))
	req.Header.Set("Content-Type", "application/json")
	http.DefaultClient.Do(req)
}

Ruby

require 'net/http'
require 'json'

uri = URI('https://api.orbit.devotel.io/api/v1/voice/calls/{id}/summary')
req = Net::HTTP::Post.new(uri)
req['X-API-Key'] = ENV['ORBIT_API_KEY']
req['Content-Type'] = 'application/json'
req.body = {}.to_json
res = Net::HTTP.start(uri.host, uri.port, use_ssl: true) { |h| h.request(req) }
puts res.body

PHP

<?php
$ch = curl_init('https://api.orbit.devotel.io/api/v1/voice/calls/{id}/summary');
curl_setopt($ch, CURLOPT_RETURNTRANSFER, true);
curl_setopt($ch, CURLOPT_CUSTOMREQUEST, 'POST');
curl_setopt($ch, CURLOPT_HTTPHEADER, [
  'X-API-Key: ' . getenv('ORBIT_API_KEY'),
  'Content-Type: application/json',
]);
curl_setopt($ch, CURLOPT_POSTFIELDS, <<<JSON
{}
JSON);
echo curl_exec($ch);

Create a queue script

POST /api/v1/voice/queues/{id}/scripts

Creates a new script optionally with its initial section tree. Sections are full-replace on subsequent PATCHes — there is no per-section CRUD surface.

string

required

—

name

string

required

—

description

string | null

—

isActive

boolean

—

sections

object[]

—

cURL

curl -X POST "https://api.orbit.devotel.io/api/v1/voice/queues/{id}/scripts" \
  -H "X-API-Key: dv_live_sk_your_key_here" \
  -H "Content-Type: application/json" \
  -d '{
  "name": "string"
}'

Node.js

import { Orbit } from '@devotel/orbit-sdk'

const orbit = new Orbit({
  apiKey: process.env.ORBIT_API_KEY!,
})

const res = await fetch('https://api.orbit.devotel.io/api/v1/voice/queues/{id}/scripts', {
  method: 'POST',
  headers: {
    'X-API-Key': process.env.ORBIT_API_KEY!,
    'Content-Type': 'application/json',
  },
  body: JSON.stringify({
  "name": "string"
}),
})
console.log(await res.json())

Python

import os, requests

headers = {"X-API-Key": os.environ["ORBIT_API_KEY"]}
headers["Content-Type"] = "application/json"
r = requests.post("https://api.orbit.devotel.io/api/v1/voice/queues/{id}/scripts", headers=headers, json={
  "name": "string"
})
print(r.json())

package main

import (
	"bytes"
	"net/http"
	"os"
)

func main() {
	req, _ := http.NewRequest("POST", "https://api.orbit.devotel.io/api/v1/voice/queues/{id}/scripts", bytes.NewBuffer([]byte(`{
  "name": "string"
}`)))
	req.Header.Set("X-API-Key", os.Getenv("ORBIT_API_KEY"))
	req.Header.Set("Content-Type", "application/json")
	http.DefaultClient.Do(req)
}

Ruby

require 'net/http'
require 'json'

uri = URI('https://api.orbit.devotel.io/api/v1/voice/queues/{id}/scripts')
req = Net::HTTP::Post.new(uri)
req['X-API-Key'] = ENV['ORBIT_API_KEY']
req['Content-Type'] = 'application/json'
req.body = {
  "name": "string"
}.to_json
res = Net::HTTP.start(uri.host, uri.port, use_ssl: true) { |h| h.request(req) }
puts res.body

PHP

<?php
$ch = curl_init('https://api.orbit.devotel.io/api/v1/voice/queues/{id}/scripts');
curl_setopt($ch, CURLOPT_RETURNTRANSFER, true);
curl_setopt($ch, CURLOPT_CUSTOMREQUEST, 'POST');
curl_setopt($ch, CURLOPT_HTTPHEADER, [
  'X-API-Key: ' . getenv('ORBIT_API_KEY'),
  'Content-Type: application/json',
]);
curl_setopt($ch, CURLOPT_POSTFIELDS, <<<JSON
{
  "name": "string"
}
JSON);
echo curl_exec($ch);

Create a tenant skill catalog row

POST /api/v1/voice/skill-catalog

Creates a new skill row. Returns 201 with the created row. A second insert of the same active slug returns 409 SKILL_SLUG_ALREADY_EXISTS.

slug

string

required

Lowercased + trimmed at the Zod boundary. UNIQUE per (org, slug) where is_active=TRUE — a duplicate active slug returns 409 SKILL_SLUG_ALREADY_EXISTS.

label

string

required

—

description

string

—

cURL

curl -X POST "https://api.orbit.devotel.io/api/v1/voice/skill-catalog" \
  -H "X-API-Key: dv_live_sk_your_key_here" \
  -H "Content-Type: application/json" \
  -d '{
  "slug": "string",
  "label": "string"
}'

Node.js

import { Orbit } from '@devotel/orbit-sdk'

const orbit = new Orbit({
  apiKey: process.env.ORBIT_API_KEY!,
})

const res = await fetch('https://api.orbit.devotel.io/api/v1/voice/skill-catalog', {
  method: 'POST',
  headers: {
    'X-API-Key': process.env.ORBIT_API_KEY!,
    'Content-Type': 'application/json',
  },
  body: JSON.stringify({
  "slug": "string",
  "label": "string"
}),
})
console.log(await res.json())

Python

import os, requests

headers = {"X-API-Key": os.environ["ORBIT_API_KEY"]}
headers["Content-Type"] = "application/json"
r = requests.post("https://api.orbit.devotel.io/api/v1/voice/skill-catalog", headers=headers, json={
  "slug": "string",
  "label": "string"
})
print(r.json())

package main

import (
	"bytes"
	"net/http"
	"os"
)

func main() {
	req, _ := http.NewRequest("POST", "https://api.orbit.devotel.io/api/v1/voice/skill-catalog", bytes.NewBuffer([]byte(`{
  "slug": "string",
  "label": "string"
}`)))
	req.Header.Set("X-API-Key", os.Getenv("ORBIT_API_KEY"))
	req.Header.Set("Content-Type", "application/json")
	http.DefaultClient.Do(req)
}

Ruby

require 'net/http'
require 'json'

uri = URI('https://api.orbit.devotel.io/api/v1/voice/skill-catalog')
req = Net::HTTP::Post.new(uri)
req['X-API-Key'] = ENV['ORBIT_API_KEY']
req['Content-Type'] = 'application/json'
req.body = {
  "slug": "string",
  "label": "string"
}.to_json
res = Net::HTTP.start(uri.host, uri.port, use_ssl: true) { |h| h.request(req) }
puts res.body

PHP

<?php
$ch = curl_init('https://api.orbit.devotel.io/api/v1/voice/skill-catalog');
curl_setopt($ch, CURLOPT_RETURNTRANSFER, true);
curl_setopt($ch, CURLOPT_CUSTOMREQUEST, 'POST');
curl_setopt($ch, CURLOPT_HTTPHEADER, [
  'X-API-Key: ' . getenv('ORBIT_API_KEY'),
  'Content-Type: application/json',
]);
curl_setopt($ch, CURLOPT_POSTFIELDS, <<<JSON
{
  "slug": "string",
  "label": "string"
}
JSON);
echo curl_exec($ch);

Create a department voicemail box

POST /api/v1/voice/voicemail-boxes/

Creates a new department voicemail box scoped to the caller’s organization. name MUST be unique within the org and is slug-shaped. Every members[*] id is validated against the org’s user roster — leaked ids from other tenants are rejected with 422. Returns 201 with the created row.

name

string

required

Slug-shape name; UNIQUE within the org.

label

string

required

—

members

string[]

Initial roster of subscribed user ids (max 50).

retention_days

integer | null

—

cURL

curl -X POST "https://api.orbit.devotel.io/api/v1/voice/voicemail-boxes/" \
  -H "X-API-Key: dv_live_sk_your_key_here" \
  -H "Content-Type: application/json" \
  -d '{
  "name": "string",
  "label": "string"
}'

Node.js

import { Orbit } from '@devotel/orbit-sdk'

const orbit = new Orbit({
  apiKey: process.env.ORBIT_API_KEY!,
})

const res = await fetch('https://api.orbit.devotel.io/api/v1/voice/voicemail-boxes/', {
  method: 'POST',
  headers: {
    'X-API-Key': process.env.ORBIT_API_KEY!,
    'Content-Type': 'application/json',
  },
  body: JSON.stringify({
  "name": "string",
  "label": "string"
}),
})
console.log(await res.json())

Python

import os, requests

headers = {"X-API-Key": os.environ["ORBIT_API_KEY"]}
headers["Content-Type"] = "application/json"
r = requests.post("https://api.orbit.devotel.io/api/v1/voice/voicemail-boxes/", headers=headers, json={
  "name": "string",
  "label": "string"
})
print(r.json())

package main

import (
	"bytes"
	"net/http"
	"os"
)

func main() {
	req, _ := http.NewRequest("POST", "https://api.orbit.devotel.io/api/v1/voice/voicemail-boxes/", bytes.NewBuffer([]byte(`{
  "name": "string",
  "label": "string"
}`)))
	req.Header.Set("X-API-Key", os.Getenv("ORBIT_API_KEY"))
	req.Header.Set("Content-Type", "application/json")
	http.DefaultClient.Do(req)
}

Ruby

require 'net/http'
require 'json'

uri = URI('https://api.orbit.devotel.io/api/v1/voice/voicemail-boxes/')
req = Net::HTTP::Post.new(uri)
req['X-API-Key'] = ENV['ORBIT_API_KEY']
req['Content-Type'] = 'application/json'
req.body = {
  "name": "string",
  "label": "string"
}.to_json
res = Net::HTTP.start(uri.host, uri.port, use_ssl: true) { |h| h.request(req) }
puts res.body

PHP

<?php
$ch = curl_init('https://api.orbit.devotel.io/api/v1/voice/voicemail-boxes/');
curl_setopt($ch, CURLOPT_RETURNTRANSFER, true);
curl_setopt($ch, CURLOPT_CUSTOMREQUEST, 'POST');
curl_setopt($ch, CURLOPT_HTTPHEADER, [
  'X-API-Key: ' . getenv('ORBIT_API_KEY'),
  'Content-Type: application/json',
]);
curl_setopt($ch, CURLOPT_POSTFIELDS, <<<JSON
{
  "name": "string",
  "label": "string"
}
JSON);
echo curl_exec($ch);

Update a department voicemail box

PUT /api/v1/voice/voicemail-boxes/{id}

Partial update — only fields supplied in the body are written. members (when supplied) replaces the roster (not delta-merged); every id is re-validated against the org. Returns the persisted row.

string

required

—

name

string

—

label

string

—

members

string[]

—

retention_days

integer | null

—

cURL

curl -X PUT "https://api.orbit.devotel.io/api/v1/voice/voicemail-boxes/{id}" \
  -H "X-API-Key: dv_live_sk_your_key_here" \
  -H "Content-Type: application/json" \
  -d '{}'

Node.js

import { Orbit } from '@devotel/orbit-sdk'

const orbit = new Orbit({
  apiKey: process.env.ORBIT_API_KEY!,
})

const res = await fetch('https://api.orbit.devotel.io/api/v1/voice/voicemail-boxes/{id}', {
  method: 'PUT',
  headers: {
    'X-API-Key': process.env.ORBIT_API_KEY!,
    'Content-Type': 'application/json',
  },
  body: JSON.stringify({}),
})
console.log(await res.json())

Python

import os, requests

headers = {"X-API-Key": os.environ["ORBIT_API_KEY"]}
headers["Content-Type"] = "application/json"
r = requests.put("https://api.orbit.devotel.io/api/v1/voice/voicemail-boxes/{id}", headers=headers, json={})
print(r.json())

package main

import (
	"bytes"
	"net/http"
	"os"
)

func main() {
	req, _ := http.NewRequest("PUT", "https://api.orbit.devotel.io/api/v1/voice/voicemail-boxes/{id}", bytes.NewBuffer([]byte(`{}`)))
	req.Header.Set("X-API-Key", os.Getenv("ORBIT_API_KEY"))
	req.Header.Set("Content-Type", "application/json")
	http.DefaultClient.Do(req)
}

Ruby

require 'net/http'
require 'json'

uri = URI('https://api.orbit.devotel.io/api/v1/voice/voicemail-boxes/{id}')
req = Net::HTTP::Put.new(uri)
req['X-API-Key'] = ENV['ORBIT_API_KEY']
req['Content-Type'] = 'application/json'
req.body = {}.to_json
res = Net::HTTP.start(uri.host, uri.port, use_ssl: true) { |h| h.request(req) }
puts res.body

PHP

<?php
$ch = curl_init('https://api.orbit.devotel.io/api/v1/voice/voicemail-boxes/{id}');
curl_setopt($ch, CURLOPT_RETURNTRANSFER, true);
curl_setopt($ch, CURLOPT_CUSTOMREQUEST, 'PUT');
curl_setopt($ch, CURLOPT_HTTPHEADER, [
  'X-API-Key: ' . getenv('ORBIT_API_KEY'),
  'Content-Type: application/json',
]);
curl_setopt($ch, CURLOPT_POSTFIELDS, <<<JSON
{}
JSON);
echo curl_exec($ch);

Update softphone in-call notes

PATCH /api/v1/voice/calls/{id}/notes

Saves operator-typed notes onto call_logs.metadata.notes. Auto-saved by the softphone widget every 5s and on hangup.

string

required

—

notes

string

required

—

cURL

curl -X PATCH "https://api.orbit.devotel.io/api/v1/voice/calls/{id}/notes" \
  -H "X-API-Key: dv_live_sk_your_key_here" \
  -H "Content-Type: application/json" \
  -d '{
  "notes": "string"
}'

Node.js

import { Orbit } from '@devotel/orbit-sdk'

const orbit = new Orbit({
  apiKey: process.env.ORBIT_API_KEY!,
})

const res = await fetch('https://api.orbit.devotel.io/api/v1/voice/calls/{id}/notes', {
  method: 'PATCH',
  headers: {
    'X-API-Key': process.env.ORBIT_API_KEY!,
    'Content-Type': 'application/json',
  },
  body: JSON.stringify({
  "notes": "string"
}),
})
console.log(await res.json())

Python

import os, requests

headers = {"X-API-Key": os.environ["ORBIT_API_KEY"]}
headers["Content-Type"] = "application/json"
r = requests.patch("https://api.orbit.devotel.io/api/v1/voice/calls/{id}/notes", headers=headers, json={
  "notes": "string"
})
print(r.json())

package main

import (
	"bytes"
	"net/http"
	"os"
)

func main() {
	req, _ := http.NewRequest("PATCH", "https://api.orbit.devotel.io/api/v1/voice/calls/{id}/notes", bytes.NewBuffer([]byte(`{
  "notes": "string"
}`)))
	req.Header.Set("X-API-Key", os.Getenv("ORBIT_API_KEY"))
	req.Header.Set("Content-Type", "application/json")
	http.DefaultClient.Do(req)
}

Ruby

require 'net/http'
require 'json'

uri = URI('https://api.orbit.devotel.io/api/v1/voice/calls/{id}/notes')
req = Net::HTTP::Patch.new(uri)
req['X-API-Key'] = ENV['ORBIT_API_KEY']
req['Content-Type'] = 'application/json'
req.body = {
  "notes": "string"
}.to_json
res = Net::HTTP.start(uri.host, uri.port, use_ssl: true) { |h| h.request(req) }
puts res.body

PHP

<?php
$ch = curl_init('https://api.orbit.devotel.io/api/v1/voice/calls/{id}/notes');
curl_setopt($ch, CURLOPT_RETURNTRANSFER, true);
curl_setopt($ch, CURLOPT_CUSTOMREQUEST, 'PATCH');
curl_setopt($ch, CURLOPT_HTTPHEADER, [
  'X-API-Key: ' . getenv('ORBIT_API_KEY'),
  'Content-Type: application/json',
]);
curl_setopt($ch, CURLOPT_POSTFIELDS, <<<JSON
{
  "notes": "string"
}
JSON);
echo curl_exec($ch);

Update queue script metadata and sections

PATCH /api/v1/voice/queues/{id}/scripts/{scriptId}

Partial update — only fields supplied are written. When sections is supplied it FULLY REPLACES the existing section tree (delete + insert in one transaction). Empty patch (no fields) returns 400.

string

required

—

scriptId

string

required

—

name

string

—

description

string | null

—

isActive

boolean

—

sections

object[]

—

cURL

curl -X PATCH "https://api.orbit.devotel.io/api/v1/voice/queues/{id}/scripts/{scriptId}" \
  -H "X-API-Key: dv_live_sk_your_key_here" \
  -H "Content-Type: application/json" \
  -d '{}'

Node.js

import { Orbit } from '@devotel/orbit-sdk'

const orbit = new Orbit({
  apiKey: process.env.ORBIT_API_KEY!,
})

const res = await fetch('https://api.orbit.devotel.io/api/v1/voice/queues/{id}/scripts/{scriptId}', {
  method: 'PATCH',
  headers: {
    'X-API-Key': process.env.ORBIT_API_KEY!,
    'Content-Type': 'application/json',
  },
  body: JSON.stringify({}),
})
console.log(await res.json())

Python

import os, requests

headers = {"X-API-Key": os.environ["ORBIT_API_KEY"]}
headers["Content-Type"] = "application/json"
r = requests.patch("https://api.orbit.devotel.io/api/v1/voice/queues/{id}/scripts/{scriptId}", headers=headers, json={})
print(r.json())

package main

import (
	"bytes"
	"net/http"
	"os"
)

func main() {
	req, _ := http.NewRequest("PATCH", "https://api.orbit.devotel.io/api/v1/voice/queues/{id}/scripts/{scriptId}", bytes.NewBuffer([]byte(`{}`)))
	req.Header.Set("X-API-Key", os.Getenv("ORBIT_API_KEY"))
	req.Header.Set("Content-Type", "application/json")
	http.DefaultClient.Do(req)
}

Ruby

require 'net/http'
require 'json'

uri = URI('https://api.orbit.devotel.io/api/v1/voice/queues/{id}/scripts/{scriptId}')
req = Net::HTTP::Patch.new(uri)
req['X-API-Key'] = ENV['ORBIT_API_KEY']
req['Content-Type'] = 'application/json'
req.body = {}.to_json
res = Net::HTTP.start(uri.host, uri.port, use_ssl: true) { |h| h.request(req) }
puts res.body

PHP

<?php
$ch = curl_init('https://api.orbit.devotel.io/api/v1/voice/queues/{id}/scripts/{scriptId}');
curl_setopt($ch, CURLOPT_RETURNTRANSFER, true);
curl_setopt($ch, CURLOPT_CUSTOMREQUEST, 'PATCH');
curl_setopt($ch, CURLOPT_HTTPHEADER, [
  'X-API-Key: ' . getenv('ORBIT_API_KEY'),
  'Content-Type: application/json',
]);
curl_setopt($ch, CURLOPT_POSTFIELDS, <<<JSON
{}
JSON);
echo curl_exec($ch);

Update a tenant skill catalog row

PATCH /api/v1/voice/skill-catalog/{id}

Partial update of label, description, isActive. At least one field MUST be present. description: null clears the field; omission preserves it. Setting isActive: false soft-deletes the row.

string

required

—

label

string

—

description

string | null

—

isActive

boolean

—

cURL

curl -X PATCH "https://api.orbit.devotel.io/api/v1/voice/skill-catalog/{id}" \
  -H "X-API-Key: dv_live_sk_your_key_here" \
  -H "Content-Type: application/json" \
  -d '{}'

Node.js

import { Orbit } from '@devotel/orbit-sdk'

const orbit = new Orbit({
  apiKey: process.env.ORBIT_API_KEY!,
})

const res = await fetch('https://api.orbit.devotel.io/api/v1/voice/skill-catalog/{id}', {
  method: 'PATCH',
  headers: {
    'X-API-Key': process.env.ORBIT_API_KEY!,
    'Content-Type': 'application/json',
  },
  body: JSON.stringify({}),
})
console.log(await res.json())

Python

import os, requests

headers = {"X-API-Key": os.environ["ORBIT_API_KEY"]}
headers["Content-Type"] = "application/json"
r = requests.patch("https://api.orbit.devotel.io/api/v1/voice/skill-catalog/{id}", headers=headers, json={})
print(r.json())

package main

import (
	"bytes"
	"net/http"
	"os"
)

func main() {
	req, _ := http.NewRequest("PATCH", "https://api.orbit.devotel.io/api/v1/voice/skill-catalog/{id}", bytes.NewBuffer([]byte(`{}`)))
	req.Header.Set("X-API-Key", os.Getenv("ORBIT_API_KEY"))
	req.Header.Set("Content-Type", "application/json")
	http.DefaultClient.Do(req)
}

Ruby

require 'net/http'
require 'json'

uri = URI('https://api.orbit.devotel.io/api/v1/voice/skill-catalog/{id}')
req = Net::HTTP::Patch.new(uri)
req['X-API-Key'] = ENV['ORBIT_API_KEY']
req['Content-Type'] = 'application/json'
req.body = {}.to_json
res = Net::HTTP.start(uri.host, uri.port, use_ssl: true) { |h| h.request(req) }
puts res.body

PHP

<?php
$ch = curl_init('https://api.orbit.devotel.io/api/v1/voice/skill-catalog/{id}');
curl_setopt($ch, CURLOPT_RETURNTRANSFER, true);
curl_setopt($ch, CURLOPT_CUSTOMREQUEST, 'PATCH');
curl_setopt($ch, CURLOPT_HTTPHEADER, [
  'X-API-Key: ' . getenv('ORBIT_API_KEY'),
  'Content-Type: application/json',
]);
curl_setopt($ch, CURLOPT_POSTFIELDS, <<<JSON
{}
JSON);
echo curl_exec($ch);

Delete a queue script

DELETE /api/v1/voice/queues/{id}/scripts/{scriptId}

Hard-deletes the script row (CASCADEs to sections via the FK). Returns 204 with no body on success; 404 if the script id does not belong to the queue.

string

required

—

scriptId

string

required

—

cURL

curl -X DELETE "https://api.orbit.devotel.io/api/v1/voice/queues/{id}/scripts/{scriptId}" \
  -H "X-API-Key: dv_live_sk_your_key_here" \
  -H "Content-Type: application/json" \
  -d '{}'

Node.js

import { Orbit } from '@devotel/orbit-sdk'

const orbit = new Orbit({
  apiKey: process.env.ORBIT_API_KEY!,
})

const res = await fetch('https://api.orbit.devotel.io/api/v1/voice/queues/{id}/scripts/{scriptId}', {
  method: 'DELETE',
  headers: {
    'X-API-Key': process.env.ORBIT_API_KEY!,
    'Content-Type': 'application/json',
  },
  body: JSON.stringify({}),
})
console.log(await res.json())

Python

import os, requests

headers = {"X-API-Key": os.environ["ORBIT_API_KEY"]}
headers["Content-Type"] = "application/json"
r = requests.delete("https://api.orbit.devotel.io/api/v1/voice/queues/{id}/scripts/{scriptId}", headers=headers, json={})
print(r.json())

package main

import (
	"bytes"
	"net/http"
	"os"
)

func main() {
	req, _ := http.NewRequest("DELETE", "https://api.orbit.devotel.io/api/v1/voice/queues/{id}/scripts/{scriptId}", bytes.NewBuffer([]byte(`{}`)))
	req.Header.Set("X-API-Key", os.Getenv("ORBIT_API_KEY"))
	req.Header.Set("Content-Type", "application/json")
	http.DefaultClient.Do(req)
}

Ruby

require 'net/http'
require 'json'

uri = URI('https://api.orbit.devotel.io/api/v1/voice/queues/{id}/scripts/{scriptId}')
req = Net::HTTP::Delete.new(uri)
req['X-API-Key'] = ENV['ORBIT_API_KEY']
req['Content-Type'] = 'application/json'
req.body = {}.to_json
res = Net::HTTP.start(uri.host, uri.port, use_ssl: true) { |h| h.request(req) }
puts res.body

PHP

<?php
$ch = curl_init('https://api.orbit.devotel.io/api/v1/voice/queues/{id}/scripts/{scriptId}');
curl_setopt($ch, CURLOPT_RETURNTRANSFER, true);
curl_setopt($ch, CURLOPT_CUSTOMREQUEST, 'DELETE');
curl_setopt($ch, CURLOPT_HTTPHEADER, [
  'X-API-Key: ' . getenv('ORBIT_API_KEY'),
  'Content-Type: application/json',
]);
curl_setopt($ch, CURLOPT_POSTFIELDS, <<<JSON
{}
JSON);
echo curl_exec($ch);

Soft-delete a tenant skill catalog row

DELETE /api/v1/voice/skill-catalog/{id}

Soft-deletes the skill by setting is_active=false. The historical row is preserved for analytics + audit; future writes referencing the slug will fail assertSkillsRegistered. Operators may re-create the slug with a fresh row (the partial unique excludes tombstones).

string

required

—

cURL

curl -X DELETE "https://api.orbit.devotel.io/api/v1/voice/skill-catalog/{id}" \
  -H "X-API-Key: dv_live_sk_your_key_here" \
  -H "Content-Type: application/json" \
  -d '{}'

Node.js

import { Orbit } from '@devotel/orbit-sdk'

const orbit = new Orbit({
  apiKey: process.env.ORBIT_API_KEY!,
})

const res = await fetch('https://api.orbit.devotel.io/api/v1/voice/skill-catalog/{id}', {
  method: 'DELETE',
  headers: {
    'X-API-Key': process.env.ORBIT_API_KEY!,
    'Content-Type': 'application/json',
  },
  body: JSON.stringify({}),
})
console.log(await res.json())

Python

import os, requests

headers = {"X-API-Key": os.environ["ORBIT_API_KEY"]}
headers["Content-Type"] = "application/json"
r = requests.delete("https://api.orbit.devotel.io/api/v1/voice/skill-catalog/{id}", headers=headers, json={})
print(r.json())

package main

import (
	"bytes"
	"net/http"
	"os"
)

func main() {
	req, _ := http.NewRequest("DELETE", "https://api.orbit.devotel.io/api/v1/voice/skill-catalog/{id}", bytes.NewBuffer([]byte(`{}`)))
	req.Header.Set("X-API-Key", os.Getenv("ORBIT_API_KEY"))
	req.Header.Set("Content-Type", "application/json")
	http.DefaultClient.Do(req)
}

Ruby

require 'net/http'
require 'json'

uri = URI('https://api.orbit.devotel.io/api/v1/voice/skill-catalog/{id}')
req = Net::HTTP::Delete.new(uri)
req['X-API-Key'] = ENV['ORBIT_API_KEY']
req['Content-Type'] = 'application/json'
req.body = {}.to_json
res = Net::HTTP.start(uri.host, uri.port, use_ssl: true) { |h| h.request(req) }
puts res.body

PHP

<?php
$ch = curl_init('https://api.orbit.devotel.io/api/v1/voice/skill-catalog/{id}');
curl_setopt($ch, CURLOPT_RETURNTRANSFER, true);
curl_setopt($ch, CURLOPT_CUSTOMREQUEST, 'DELETE');
curl_setopt($ch, CURLOPT_HTTPHEADER, [
  'X-API-Key: ' . getenv('ORBIT_API_KEY'),
  'Content-Type: application/json',
]);
curl_setopt($ch, CURLOPT_POSTFIELDS, <<<JSON
{}
JSON);
echo curl_exec($ch);

Delete a department voicemail box

DELETE /api/v1/voice/voicemail-boxes/{id}

Removes the box. Captured voicemails with box_id pointing at this row are NOT deleted — they surface under the dashboard’s Archived / orphan box group (matches user-deletion semantics for assigned_user_id). Returns 204 on success.

string

required

—

cURL

curl -X DELETE "https://api.orbit.devotel.io/api/v1/voice/voicemail-boxes/{id}" \
  -H "X-API-Key: dv_live_sk_your_key_here" \
  -H "Content-Type: application/json" \
  -d '{}'

Node.js

import { Orbit } from '@devotel/orbit-sdk'

const orbit = new Orbit({
  apiKey: process.env.ORBIT_API_KEY!,
})

const res = await fetch('https://api.orbit.devotel.io/api/v1/voice/voicemail-boxes/{id}', {
  method: 'DELETE',
  headers: {
    'X-API-Key': process.env.ORBIT_API_KEY!,
    'Content-Type': 'application/json',
  },
  body: JSON.stringify({}),
})
console.log(await res.json())

Python

import os, requests

headers = {"X-API-Key": os.environ["ORBIT_API_KEY"]}
headers["Content-Type"] = "application/json"
r = requests.delete("https://api.orbit.devotel.io/api/v1/voice/voicemail-boxes/{id}", headers=headers, json={})
print(r.json())

package main

import (
	"bytes"
	"net/http"
	"os"
)

func main() {
	req, _ := http.NewRequest("DELETE", "https://api.orbit.devotel.io/api/v1/voice/voicemail-boxes/{id}", bytes.NewBuffer([]byte(`{}`)))
	req.Header.Set("X-API-Key", os.Getenv("ORBIT_API_KEY"))
	req.Header.Set("Content-Type", "application/json")
	http.DefaultClient.Do(req)
}

Ruby

require 'net/http'
require 'json'

uri = URI('https://api.orbit.devotel.io/api/v1/voice/voicemail-boxes/{id}')
req = Net::HTTP::Delete.new(uri)
req['X-API-Key'] = ENV['ORBIT_API_KEY']
req['Content-Type'] = 'application/json'
req.body = {}.to_json
res = Net::HTTP.start(uri.host, uri.port, use_ssl: true) { |h| h.request(req) }
puts res.body

PHP

<?php
$ch = curl_init('https://api.orbit.devotel.io/api/v1/voice/voicemail-boxes/{id}');
curl_setopt($ch, CURLOPT_RETURNTRANSFER, true);
curl_setopt($ch, CURLOPT_CUSTOMREQUEST, 'DELETE');
curl_setopt($ch, CURLOPT_HTTPHEADER, [
  'X-API-Key: ' . getenv('ORBIT_API_KEY'),
  'Content-Type: application/json',
]);
curl_setopt($ch, CURLOPT_POSTFIELDS, <<<JSON
{}
JSON);
echo curl_exec($ch);

API Reference

All Endpoints

Voice API

Voice API

List agent-guided call scripts for a queue

Get one queue script with its sections

List tenant skill catalog

List department voicemail boxes

Get one department voicemail box

Mint a short-lived transcript SSE ticket

Generate AI call summary

Create a queue script

Create a tenant skill catalog row

Create a department voicemail box

Update a department voicemail box

Update softphone in-call notes

Update queue script metadata and sections

Update a tenant skill catalog row

Delete a queue script

Soft-delete a tenant skill catalog row

Delete a department voicemail box

​Voice API

​List agent-guided call scripts for a queue

​Get one queue script with its sections

​List tenant skill catalog

​List department voicemail boxes

​Get one department voicemail box

​Mint a short-lived transcript SSE ticket

​Generate AI call summary

​Create a queue script

​Create a tenant skill catalog row

​Create a department voicemail box

​Update a department voicemail box

​Update softphone in-call notes

​Update queue script metadata and sections

​Update a tenant skill catalog row

​Delete a queue script

​Soft-delete a tenant skill catalog row

​Delete a department voicemail box

Voice API

List agent-guided call scripts for a queue

Get one queue script with its sections

List tenant skill catalog

List department voicemail boxes

Get one department voicemail box

Mint a short-lived transcript SSE ticket

Generate AI call summary

Create a queue script

Create a tenant skill catalog row

Create a department voicemail box

Update a department voicemail box

Update softphone in-call notes

Update queue script metadata and sections

Update a tenant skill catalog row

Delete a queue script

Soft-delete a tenant skill catalog row

Delete a department voicemail box