Upsert one per-agent per-channel concurrency cap
Settings
Upsert one per-agent per-channel concurrency cap
Set the maximum simultaneous open interactions of one channel an agent can be routed (e.g. agent X = 3 chats). max_concurrent=0 opts the agent OUT of that channel entirely; a positive value caps concurrency; deleting the row reverts to “no cap”. Idempotent upsert keyed on (agent_user_id, channel). Owner/admin only.
PUT
Upsert one per-agent per-channel concurrency cap
Authorizations
Dashboard JWT token from Clerk
Body
application/json
Required string length:
1 - 128The channel a per-agent concurrency cap applies to.
Available options:
sms, whatsapp, email, rcs, viber, instagram, messenger, line, telegram, agent, voice, video, apple_messages, web_chat Required range:
0 <= x <= 1000