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PUT
Upsert one per-agent per-channel concurrency cap

Authorizations

Authorization
string
header
required

Dashboard JWT token from Clerk

Body

application/json
agent_user_id
string
required
Required string length: 1 - 128
channel
enum<string>
required

The channel a per-agent concurrency cap applies to.

Available options:
sms,
whatsapp,
email,
rcs,
viber,
instagram,
messenger,
line,
telegram,
agent,
voice,
video,
apple_messages,
web_chat
max_concurrent
integer
required
Required range: 0 <= x <= 1000

Response

The upserted cap.

data
object

A per-agent per-channel concurrency ceiling. A missing (agent, channel) row means "no cap, fail-OPEN"; max_concurrent=0 blocks that agent from that channel entirely; a positive value caps concurrent open work.

meta
object