Agent Marketplace

The Orbit Agent Marketplace offers production-ready agent templates for common use cases. Deploy a pre-built agent in minutes, then customize its behavior, tools, and knowledge base to fit your business.

Browse Templates

curl https://api.orbit.devotel.io/api/v1/agents/marketplace \
  -H "X-API-Key: dv_live_sk_..."

Filter the catalog with the category, channel, search, and featured query parameters:

curl "https://api.orbit.devotel.io/api/v1/agents/marketplace?category=support&channel=whatsapp&featured=true" \
  -H "X-API-Key: dv_live_sk_..."

Fetch a single template by its slug:

curl https://api.orbit.devotel.io/api/v1/agents/marketplace/customer_support_ecommerce \
  -H "X-API-Key: dv_live_sk_..."

Available Templates

Use the slug shown below with the get, install, and detail endpoints. Channels list the delivery surfaces each template ships with by default; you can add or remove channels after install.

Support

Template	Slug	Description	Channels
Customer Support — E-commerce	`customer_support_ecommerce`	Handles returns, shipping questions, and order status for online stores. Looks up orders and opens a ticket when a human is needed.	WhatsApp, Email, SMS, Webhook
Refund Handler	`refund_handler`	Processes refund requests with an approval flow — auto-approves small refunds and escalates larger ones to a supervisor.	WhatsApp, Email, Webhook
Order Tracker	`order_tracker`	Answers “where is my order?” by looking up shipment status and returning a delivery ETA.	WhatsApp, SMS, Email, Webhook
FAQ Bot (Knowledge Base)	`faq_bot`	Answers questions from your linked knowledge base, cites the source, and refuses to speculate when the answer isn’t there.	WhatsApp, Email, SMS, Webhook
Knowledge Agent (RAG)	`knowledge_agent_rag`	Retrieval-backed Q&A over your knowledge base. Cites a source on every answer and hands off to a human when it isn’t confident.	WhatsApp, Email, Webhook

Sales

Template	Slug	Description	Channels
Lead Qualifier	`lead_qualifier`	Qualifies inbound leads with BANT discovery questions and books a meeting with the sales team when a lead is ready.	WhatsApp, Email, Webhook
Outbound SDR Agent	`outbound_sdr`	Runs cold outreach sequences with qualification and automatic opt-out handling.	WhatsApp, Email, SMS

Scheduling

Template	Slug	Description	Channels
Appointment Booking Bot	`appointment_booking`	Schedules, reschedules, and cancels appointments, sends reminders, and offers alternatives when a slot is taken.	WhatsApp, SMS, Voice, Webhook

Voice

Template	Slug	Description	Channels
IVR Intake Specialist	`ivr_intake`	Voice-first triage that greets callers, identifies intent, and routes to the right department or a human agent.	Voice
Voice Agent (Vocalize)	`voice_agent_vocalize`	Inbound voice receptionist that qualifies intent, takes a callback number for urgent issues, and routes the rest to your ring groups.	Voice

Retention

Template	Slug	Description	Channels
Renewal Reminder Bot	`renewal_bot`	Reaches out ahead of subscription renewals and handles upgrades, downgrades, and cancellations.	WhatsApp, Email, SMS

Feedback

Template	Slug	Description	Channels
Post-Transaction Feedback Collector	`feedback_collector`	Runs a short NPS survey after a transaction and asks targeted follow-ups based on the score.	WhatsApp, Email, SMS

Marketing

Template	Slug	Description	Channels
Marketing Segmentation Assistant	`marketing_segmentation_agent`	Turns a plain-English audience description into a usable segment, quantifies reach, and recommends send timing.	WhatsApp, Email, SMS

HR & Recruiting

Template	Slug	Description	Channels
HR Candidate Pre-Screen	`hr_candidate_screen`	Runs a structured five-question pre-screen — interest, availability, compensation, and two role-specific questions — and books a recruiter call for strong candidates.	WhatsApp, Email

Loyalty & Engagement

Template	Slug	Description	Channels
Loyalty + Streaks Agent	`gamification_loyalty`	Surfaces tier progress, point balance, and streaks, celebrates milestones, and runs limited-time challenges.	WhatsApp, SMS, Push

Industry Templates

Pre-configured for a specific vertical. Each ships with industry-appropriate guardrails and escalation rules that you can adjust after install.

Template	Slug	Description	Channels
Banking Advisor	`banking_advisor`	Handles balance, mini-statement, and OTP flows, and escalates immediately on any fraud, lost-card, or stolen-card signal.	WhatsApp, SMS, Voice
Telecom Support	`telecom_support`	Manages plan changes, top-ups, and outage status, with a retention-offer flow when a customer signals they want to leave.	WhatsApp, SMS, Voice
Insurance FNOL Agent	`insurance_fnol`	Walks a customer through First Notice of Loss intake, collects incident details and photos, and opens a claim before handing off to an adjuster.	WhatsApp, Voice, Email
Retail Post-Purchase Agent	`retail_post_purchase`	Confirms orders, tracks delivery, collects a CSAT and review, and recommends complementary products when the customer is happy.	WhatsApp, SMS, Email
Hospitality Concierge	`hospitality_concierge`	Handles pre-arrival check-in details, on-stay requests, and post-stay review collection for hotels and short-term rentals.	WhatsApp, SMS, Email
Healthcare Patient Intake	`healthcare_intake`	Collects pre-appointment symptoms, medications, allergies, and insurance details, and escalates any clinical question to staff without giving medical advice.	WhatsApp, SMS, Email
Real-Estate Lead Qualifier	`real_estate_lead_qualifier`	Qualifies listing enquiries on timing, budget, and financing, then books a viewing with the listing agent.	WhatsApp, Email, SMS

The live catalog is authoritative — call GET /api/v1/agents/marketplace for the current list, including any templates your organization has published.

Deploy a Template

Install a marketplace template into your account by its slug. The template is forked into your org as a new, fully editable agent; name and description optionally override the template defaults:

curl -X POST https://api.orbit.devotel.io/api/v1/agents/marketplace/customer_support_ecommerce/install \
  -H "X-API-Key: dv_live_sk_..." \
  -H "Content-Type: application/json" \
  -d '{
    "name": "Acme Support Bot",
    "description": "Customer support bot for Acme Corp"
  }'

Customize After Install

Every installed template is a fully editable agent. After installation you can:

Edit instructions — refine the agent’s personality and behavior
Add tools — connect to your CRM, helpdesk, or internal APIs
Upload knowledge — add product docs, FAQs, and policy documents
Adjust guardrails — set content filters and escalation rules
Modify channels — add or remove communication channels

Publishing to the Marketplace

Build a reusable agent and share it with the Orbit community:

curl -X POST https://api.orbit.devotel.io/api/v1/agents/marketplace/publish \
  -H "X-API-Key: dv_live_sk_..." \
  -H "Content-Type: application/json" \
  -d '{
    "slug": "my-custom-agent",
    "name": "My Custom Agent",
    "category": "support",
    "description": "A brief description of what this agent does",
    "system_prompt": "You are a helpful assistant for ...",
    "channels": ["whatsapp", "sms"]
  }'

The slug must be kebab/underscore-cased and unique across the marketplace (a duplicate returns 409 Conflict). Submissions land with status: "pending" and are invisible to the public catalog until a moderator approves them.

Getting Started

Channels

AI Agents

Flows

Numbers & Verify

Concepts

Billing

Webhooks

Compliance

Legal

Changelog

Agent Marketplace

Agent Marketplace

Browse Templates

Available Templates

Support

Sales

Scheduling

Voice

Retention

Feedback

Marketing

HR & Recruiting

Loyalty & Engagement

Industry Templates

Deploy a Template

Customize After Install

Publishing to the Marketplace

​Agent Marketplace

​Browse Templates

​Available Templates

​Support

​Sales

​Scheduling

​Voice

​Retention

​Feedback

​Marketing

​HR & Recruiting

​Loyalty & Engagement

​Industry Templates

​Deploy a Template

​Customize After Install

​Publishing to the Marketplace

Agent Marketplace

Browse Templates

Available Templates

Support

Sales

Scheduling

Voice

Retention

Feedback

Marketing

HR & Recruiting

Loyalty & Engagement

Industry Templates

Deploy a Template

Customize After Install

Publishing to the Marketplace