Bridge a supervisor into a live call (listen, whisper, barge, or conference)
Internal jambonz verb-hook for a supervisor’s leg during call monitoring. It drops the supervisor into the call’s conference room with the audio routing selected by the mode query param: listen keeps the supervisor muted so they only hear, whisper is audible to the agent only, barge is audible to everyone as a transient escalation, and conference is a persistent three-way join audible to everyone. Signed with the jambonz webhook HMAC; an invalid query returns a single hangup verb.
Authorizations
Dashboard JWT token from Clerk
Query Parameters
Identifier of the call the supervisor is joining; selects the conf_<callId> room.
Supervisor audio-routing mode.
listen, whisper, barge, conference Agent leg call SID, required for whisper coaching.
Response
A jambonz verb array with a single conference verb that joins the supervisor to the call's room, or a hangup verb when the query is invalid.