curl --request GET \
  --url https://api.orbit.devotel.io/api/v1/insights/agent-quality/by-language \
  --header 'Authorization: Bearer <token>'

import requests

url = "https://api.orbit.devotel.io/api/v1/insights/agent-quality/by-language"

headers = {"Authorization": "Bearer <token>"}

response = requests.get(url, headers=headers)

print(response.text)

const options = {method: 'GET', headers: {Authorization: 'Bearer <token>'}};

fetch('https://api.orbit.devotel.io/api/v1/insights/agent-quality/by-language', options)
  .then(res => res.json())
  .then(res => console.log(res))
  .catch(err => console.error(err));

<?php

$curl = curl_init();

curl_setopt_array($curl, [
  CURLOPT_URL => "https://api.orbit.devotel.io/api/v1/insights/agent-quality/by-language",
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => "",
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 30,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => "GET",
  CURLOPT_HTTPHEADER => [
    "Authorization: Bearer <token>"
  ],
]);

$response = curl_exec($curl);
$err = curl_error($curl);

curl_close($curl);

if ($err) {
  echo "cURL Error #:" . $err;
} else {
  echo $response;
}

package main

import (
	"fmt"
	"net/http"
	"io"
)

func main() {

	url := "https://api.orbit.devotel.io/api/v1/insights/agent-quality/by-language"

	req, _ := http.NewRequest("GET", url, nil)

	req.Header.Add("Authorization", "Bearer <token>")

	res, _ := http.DefaultClient.Do(req)

	defer res.Body.Close()
	body, _ := io.ReadAll(res.Body)

	fmt.Println(string(body))

}

HttpResponse<String> response = Unirest.get("https://api.orbit.devotel.io/api/v1/insights/agent-quality/by-language")
  .header("Authorization", "Bearer <token>")
  .asString();

require 'uri'
require 'net/http'

url = URI("https://api.orbit.devotel.io/api/v1/insights/agent-quality/by-language")

http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true

request = Net::HTTP::Get.new(url)
request["Authorization"] = 'Bearer <token>'

response = http.request(request)
puts response.read_body

{
  "data": {
    "from": "2026-07-08T00:00:00.000Z",
    "to": "2026-08-07T00:00:00.000Z",
    "languages": [
      {
        "language": "es",
        "total_conversations": 120,
        "handed_off_count": 38,
        "contained_count": 82,
        "resolved_count": 70,
        "containment_rate": 68.3,
        "escalation_rate": 31.7,
        "resolution_rate": 58.3,
        "csat_count": 40,
        "avg_csat": 3.8,
        "sentiment_count": 90,
        "positive_count": 40,
        "neutral_count": 30,
        "negative_count": 20,
        "avg_sentiment": 0.21,
        "net_sentiment": 22.2,
        "evaluated_count": 60,
        "eval_passed_count": 38,
        "eval_pass_rate": 63.3
      }
    ],
    "totals": {
      "language_count": 4,
      "total_conversations": 842,
      "handed_off_count": 210,
      "contained_count": 632,
      "resolved_count": 598,
      "containment_rate": 75.1,
      "escalation_rate": 24.9,
      "resolution_rate": 71,
      "csat_count": 300,
      "avg_csat": 4.2,
      "sentiment_count": 700,
      "positive_count": 420,
      "neutral_count": 180,
      "negative_count": 100,
      "avg_sentiment": 0.34,
      "net_sentiment": 45.7,
      "evaluated_count": 500,
      "eval_passed_count": 410,
      "eval_pass_rate": 82
    }
  },
  "meta": {
    "request_id": "req_01J8Z9K3P4Q5R6S7T8U9V0W1X2",
    "timestamp": "2026-08-07T12:00:00.000Z"
  }
}