Play the queue-overflow message and hang up
Internal jambonz call-hook, fired when the contact-center queue controller redirects an overflowed inbound leg (the queue reached its depth cap, or a callback was offered). The reason query param selects the message: callback plays a “we will call you back” line (including the estimated callback time when the ewt param is supplied) and hangup (or any other value) plays a graceful disconnect line. Both then hang up. Signed with the jambonz webhook HMAC.
Authorizations
Dashboard JWT token from Clerk
Query Parameters
Which overflow message to play. Defaults to hangup.
callback, hangup Estimated callback time in seconds, used to phrase the callback message.
Body
jambonz call SID of the overflowed leg.
Response
A jambonz verb array that speaks the overflow message and hangs up.