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Verifications Timeline

Some channels can’t carry live traffic until a verification step clears: account KYC unlocks live mode, 10DLC registration unlocks US SMS throughput, and a per-country compliance profile unlocks phone numbers in regulated markets. Before this page, each of those reviews was a black box — you submitted and waited. Settings → Onboarding status renders every verification step your workspace has started as one vertical timeline. Each row shows its current state, who is reviewing it (Devotel or a carrier), the expected resolution time where a published SLA exists, the specific blocker, and a Resolve link that jumps straight to the page that fixes it. A counts strip above the list totals how many steps are approved, in review, rejected, or pending, so you can see launch readiness at a glance.

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Step states

Each timeline row falls into one of five states: States are color-coded, and an in review row carries a subtle pulsing marker so active work draws your eye.

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Step kinds

The timeline aggregates five kinds of verification step, each labelled with its kind:
  • Account — account-level KYC. Reviewed by Devotel; this is the hard gate on live-mode sending.
  • 10DLC — one row for your brand registration and one per campaign. Reviewed by carriers through The Campaign Registry (TCR).
  • Country — per-country compliance profiles, one row per country you’ve profiled (see KYC documents & compliance profiles).
  • Phone number — one row per DID waiting on a compliance profile. A number that shows “profile attached” still can’t carry traffic until its profile is approved.
If the page is empty, start with account verification (KYC) — the empty state links directly to it.

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Reading the ETA line

The ETA line appears only when the underlying step has a published resolution window — the dashboard never invents a deadline it can’t keep:
  • A pending row with an SLA shows the promised window (for example, “Review SLA · usually < 24h”) so you know the committed review time before you submit. Today, account KYC is the only step with a published SLA.
  • An in review row with an SLA shows a concrete ETA derived from your submission time (for example, “ETA Wed 3:14 PM”) when the timestamp was recorded, or the SLA label otherwise.
  • Carrier-reviewed steps (10DLC, country profiles, phone numbers) depend on third-party registries and carriers, so they show no ETA.
In-review rows also show a “Submitted Nh ago” line when a submission timestamp exists.

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From the timeline to the fix

Every row ends in a Resolve link to the exact page that clears its blocker:
  • Account KYC → Settings → KYC
  • 10DLC brand or campaign → Settings → Compliance → Sender IDs
  • Country profile → Settings → Compliance → Profiles (the specific profile)
  • Phone number → Settings → Compliance → Profiles — the attached profile, or the profiles list when none is attached yet
Channel-specific provisioning — the WhatsApp Business Account (WABA) connection, RCS agent registration, and voice campaigns — has its own setup surfaces under Channels and Settings → Channels. Use this timeline for KYC and carrier compliance gates; it is the checklist for everything that gates live sending.

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Use it as a launch checklist

When you’re launching against a deadline, open the timeline first:
  1. Start with the Account (KYC) row — its published SLA (usually under 24 hours) makes it the only verification step you can schedule against a hard deadline with confidence. Submit KYC before anything carrier-side.
  2. Submit every Pending row. A pending step blocks launch as hard as a rejected one; the SLA clock only starts at submission.
  3. Work Rejected rows top-down — the blocker line names the exact reason (a missing tax ID, an opt-out wording gap), so Resolve lands you on the right form without a support round-trip.
  4. Judge readiness from the counts strip — 0 pending, 0 rejected is your launch-readiness threshold, not “everything shows approved.”
See Production go-live checklist for the full launch pass (API keys, webhooks, billing, guardrails) beyond verification steps.

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Where each step’s controls live

The verification steps roll up from the tenant-owned compliance controls you configure elsewhere — the timeline aggregates them; it doesn’t own them:
  • KYC documents and structured compliance profiles are created and maintained under Settings → Compliance → Documents / Profiles — see KYC documents & the compliance-profile lifecycle.
  • The broader getting-started sequence (verify email, add a payment method, first message, and so on) lives on the dashboard Home checklist and the Quickstart — the timeline only joins in once a review-type step exists.
  • 10DLC specifics (brand vetting, campaign use cases, throughput expectations) are covered in 10DLC registration; Country requirements lists the per-country profile fields.
Rejections, approvals, and resubmissions are recorded in Settings → Audit log, so the timeline’s history is traceable across your team.