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POST
Bulk action

Authorizations

Authorization
string
header
required

Dashboard JWT token from Clerk

Headers

Idempotency-Key
string

Stripe-style idempotency token. Pass a stable, client-generated value (1-255 chars) to dedupe retries on transient timeouts. The same key+credential+path replays the original response for 24h on 2xx (5min on 4xx, 30s on 5xx). Returns 409 if a concurrent request with the same key is already in flight; replayed responses include the Idempotency-Replay: true response header.

Required string length: 1 - 255
X-Test-Mode
enum<string>

Sandbox opt-in for Clerk-session-authenticated requests. Set to true to route the call through the test-mode pipeline: no real provider delivery, no credits deducted, response meta.test_mode: true. Ignored for live API keys (dv_live_sk_*) — server-to-server clients must use a test-prefixed key (dv_test_sk_*) to exercise sandbox. Test-prefixed keys unconditionally enable sandbox regardless of this header.

Available options:
true,
false

Body

application/json
action
enum<string>
required
Available options:
close,
reopen,
assign,
add_tags,
remove_tags
conversation_ids
string[]
required
Required array length: 1 - 200 elements
agent_id
string | null

Required for action=assign. Null to unassign.

tags
string[]

Required for action=add_tags / remove_tags.

Maximum array length: 10
Maximum string length: 40

Response

Successful response.