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POST
Continue a conversation on a different channel

Authorizations

Authorization
string
header
required

Dashboard JWT token from Clerk

Path Parameters

id
string
required

Body

application/json
target_channel
enum<string>
required

The channel to continue the conversation on.

Available options:
sms,
whatsapp,
email,
rcs,
viber,
instagram,
messenger,
line,
telegram,
voice,
apple_messages,
web_chat
reason
string

Optional free-text note stamped into the activity trail (e.g. "customer asked to switch to email").

Maximum string length: 280

Response

200

Default Response