Get current queue position for an in-flight handoff
Conversations
Get current queue position for an in-flight handoff
Returns { position, est_wait_seconds, queue_length } when the conversation is currently in the org's handoff queue (Redis sorted set inbox_queue:<orgId>). Returns null position when the conversation has been picked up, was never enqueued, or Redis is unavailable. The customer-facing chat widget polls this endpoint to render 'You are #N in queue, est wait Mm'.
GET
Get current queue position for an in-flight handoff