Get the full handoff packet for an in-flight AI conversation
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Get the full handoff packet for an in-flight AI conversation
Read-only operator-facing DTO that bundles everything the human taking over needs: executive summary, last-inbound sentiment, full tool-call timeline (what the bot tried), KB articles consulted, explicit open questions the bot is uncertain about, a suggested first reply, and the per-turn confidence trajectory. Derived from existing data — no schema change. Fails open on every slot (missing LLM, missing tool-call rows, missing messages all degrade individual fields to null/[], never 5xx the endpoint).
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Get the full handoff packet for an in-flight AI conversation