Whisper a private coaching tip to the handling agent
Digital-twin of the voice whisper: writes a customer-invisible coaching note (conversation_internal_notes) authored by the supervisor and delivers it live over the agent’s existing note.internal.created inbox WebSocket — the note surfaces in the agent’s open thread immediately, with no customer exposure. Requires an assigned agent (nobody to coach otherwise) and a non-empty tip (422 otherwise). Elevated roles only (owner / admin / supervisor).
Authorizations
Dashboard JWT token from Clerk
Headers
Stripe-style idempotency token. Pass a stable, client-generated value (1-255 chars) to dedupe retries on transient timeouts. The same key+credential+path replays the original response for 24h on 2xx (5min on 4xx, 30s on 5xx). Returns 409 if a concurrent request with the same key is already in flight; replayed responses include the Idempotency-Replay: true response header.
1 - 255Sandbox opt-in for Clerk-session-authenticated requests. Set to true to route the call through the test-mode pipeline: no real provider delivery, no credits deducted, response meta.test_mode: true. Ignored for live API keys (dv_live_sk_*) — server-to-server clients must use a test-prefixed key (dv_test_sk_*) to exercise sandbox. Test-prefixed keys unconditionally enable sandbox regardless of this header.
true, false Path Parameters
Body
The coaching tip, delivered privately to the agent.
1 - 500Response
Successful response.