Get an agent's performance scorecard
Aggregate one contact-center agent’s QA score, WFM adherence, AHT, FCR, CSAT, compliance flags, a daily trend, and the most-recent evaluated interactions into a single scorecard read. Use it to render the supervisor scorecard panel; pass ?window=30d (or 7d/90d…) to resize the reporting window. Owners and admins see any agent, supervisors only agents in queues they supervise, and an agent sees their own card. Note the :id here is the human agent’s user id, not an AI-agent id. Requires the inbox:read scope.
Authorizations
Dashboard JWT token from Clerk
Headers
Sandbox opt-in for Clerk-session-authenticated requests. Set to true to route the call through the test-mode pipeline: no real provider delivery, no credits deducted, response meta.test_mode: true. Ignored for live API keys (dv_live_sk_*) — server-to-server clients must use a test-prefixed key (dv_test_sk_*) to exercise sandbox. Test-prefixed keys unconditionally enable sandbox regardless of this header.
true, false Path Parameters
Response
Successful response.