Create a wallboard alarm rule
Creates a CCaaS supervisor wallboard alarm rule. Omit queue_id (or send null) for a tenant-wide rule that applies to every queue. duration_seconds is 0..86400 (default 0 — fire on the first breaching tick). Idempotent: when a rule with the same (queue_id, metric, comparator, threshold) shape already exists, the existing row is returned with 200 instead of an error. Scoped on voice:write.
Authorizations
Dashboard JWT token from Clerk
Headers
Stripe-style idempotency token. Pass a stable, client-generated value (1-255 chars) to dedupe retries on transient timeouts. The same key+credential+path replays the original response for 24h on 2xx (5min on 4xx, 30s on 5xx). Returns 409 if a concurrent request with the same key is already in flight; replayed responses include the Idempotency-Replay: true response header.
1 - 255Sandbox opt-in for Clerk-session-authenticated requests. Set to true to route the call through the test-mode pipeline: no real provider delivery, no credits deducted, response meta.test_mode: true. Ignored for live API keys (dv_live_sk_*) — server-to-server clients must use a test-prefixed key (dv_test_sk_*) to exercise sandbox. Test-prefixed keys unconditionally enable sandbox regardless of this header.
true, false Body
1 - 120waiting, longest_wait, avg_wait, predicted_wait, agents_available, agents_total, service_level, abandoned_rate gt, gte, lt, lte, eq Queue scope. Omitted or null = tenant-wide rule applying to every queue.
1Sustained breach window in seconds — 0 fires on the first breaching tick.
0 <= x <= 86400sse, sse+notification, webhook, email