Escalate a live call to an inbox ticket with AI context
Opens an inbox ticket from a live call, pre-seeded with the AI-synthesised summary + action items + live transcript, without the agent leaving the call. Idempotent per call: a repeat press returns the existing escalation ticket (200) rather than creating a duplicate (201). Inbound-side only; outbound voice/SMS is untouched. AI synthesis is best-effort — a thin transcript or model failure still yields a ticket, with ai_summary_generated:false.
Authorizations
Dashboard JWT token from Clerk
Path Parameters
1 - 128Body
All fields optional; sensible escalation defaults are applied when omitted.
Free-text reason the agent typed for the escalation.
1 - 500Operator-supplied ticket subject; falls back to a label derived from the call.
1 - 200Ticket priority; defaults to the disposition-derived priority for an escalation.
low, normal, high, urgent Ticket type; defaults to question.
question, incident, problem, task