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POST
Escalate a live call to an inbox ticket with AI context

Authorizations

Authorization
string
header
required

Dashboard JWT token from Clerk

Path Parameters

callId
string
required
Required string length: 1 - 128

Body

application/json

All fields optional; sensible escalation defaults are applied when omitted.

reason
string

Free-text reason the agent typed for the escalation.

Required string length: 1 - 500
subject
string

Operator-supplied ticket subject; falls back to a label derived from the call.

Required string length: 1 - 200
priority
enum<string>

Ticket priority; defaults to the disposition-derived priority for an escalation.

Available options:
low,
normal,
high,
urgent
type
enum<string>

Ticket type; defaults to question.

Available options:
question,
incident,
problem,
task

Response

Existing escalation ticket returned (idempotent repeat press)

data
object
meta
object