Escalate voice call to video
Elevates a live voice call into a video room (“move to video”). Creates a room stamped with the originating call SID, returns the agent’s host join token and media URL, and issues a public guest invite link for the remote party. Optionally delivers that link to the remote party by SMS. Returns 201.
Authorizations
Dashboard JWT token from Clerk
Body
The live call leg being elevated. Stamped onto the created room so it stays traceable back to the originating call.
1 - 128Optional call-log identifier, used to correlate the room back to the originating call.
1 - 64E.164 number of the remote leg — used for room naming and, when notifyRemoteParty is true, the SMS notification destination.
32^\+?[0-9]*$Display name of the remote leg (shown in the generated room name when present).
120Optional override for the created room's name (defaults to Call with <remote party>).
1 - 200When true, sends the guest join link to remotePartyNumber by SMS. Requires remotePartyNumber and sipCredentialId.
SIP credential (extension) the notification SMS is sent FROM. Required only when notifyRemoteParty is true.
1 - 64