Create a comment on a ticket (CSPaaS P0 — BT-CSPAAS)
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Create a comment on a ticket (CSPaaS P0 — BT-CSPAAS)
Operator-authored comment / reply / internal note. author_kind defaults to operator and visibility to public matching the helpdesk default. The operator’s user id is threaded from request.ctx.userId for the operator path; customer + system kinds leave it NULL. 201 on success, 404 on missing parent ticket, 422 on validation failure.
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Create a comment on a ticket (CSPaaS P0 — BT-CSPAAS)