Reopen a resolved or wont_fix ticket
Inbox
Reopen a resolved or wont_fix ticket
Dedicated reopen action — distinct from PATCH /tickets/:id {status: 'open'} so helpdesk analytics can track reopen rate as a first-class metric. Stamps reopened_at = NOW(), clears resolved_at, emits a dedicated audit row + the reopened follower fan-out kind. 404 on missing ticket, 409 when the ticket isn’t currently resolved / wont_fix.
POST
Reopen a resolved or wont_fix ticket
Create an inbox ticket (internal path, CHAIN1 stub)Auto-assign an unassigned ticket via capacity-aware round-robin