Live digital-channel team wallboard
Real-time snapshot of the omnichannel inbox: active agents, open-conversation load, queue depth (unassigned), and SLA breached / at-risk counters. Owner/admin/supervisor see the whole team; other roles see their own load. Voice is excluded (it has its own supervisor wallboard). Read-only telemetry — initiates no outbound voice/SMS.
Authorizations
Dashboard JWT token from Clerk
Query Parameters
Optional comma-separated digital-channel allow-list (e.g. sms,email). When omitted every digital channel is reported. voice is always excluded. Capped at 20 entries.
500"Waiting too long" threshold (minutes) for the SLA at-risk early-warning bucket — conversations awaiting a first response older than this but not yet flagged by the breach scheduler. Defaults to 30.
1 <= x <= 1440Response
Default Response