Per-article deflection success-rate
Inbox
Per-article deflection success-rate
Aggregates conversations.metadata.deflection_outcome per (knowledge_base_id, document_id, chunk_index) over the look-back window. success_rate = succeeded / (succeeded + failed_reopened) — pending rows are excluded from the denominator because they haven’t matured past the 24h outcome window yet. Surfaces which KB chunks actually resolve tickets vs which ones get the customer to reply (Intercom Fin / Zendesk Answer Bot parity).
GET
Per-article deflection success-rate
Authorizations
Dashboard JWT token from Clerk
Response
200
Default Response
Promote a knowledge-gap cluster to a draft KB articleAggregate AI deflection stats grouped by KB article (Intercom-Fin parity)