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POST
Ingest a public social mention into the omnichannel inbox

Authorizations

Authorization
string
header
required

Dashboard JWT token from Clerk

Body

application/json
platform
enum<string>
required
Available options:
twitter,
reddit,
trustpilot,
g2,
google_reviews,
facebook_public,
facebook_comment,
instagram_comment,
youtube,
app_store,
play_store,
news,
forum,
other
external_id
string
required

Provider's stable mention id — the idempotency key (channel, external_id).

http(s) link to the public mention.

author_handle
string
required
text
string
required
author_display_name
string
matched_keyword
string
sentiment
enum<string>
Available options:
positive,
neutral,
negative
reach
integer
Required range: x >= 0
posted_at
string

ISO-8601 timestamp the mention was posted.

post_id
string

Parent-post id — REQUIRED for instagram_comment / facebook_comment.

post_permalink
string
post_title
string
parent_comment_id
string

Response

Default Response