Per-article thumbs feedback on the deflection card
Inbox
Per-article thumbs feedback on the deflection card
Records a thumbs-up/down rating against a specific KB chunk (knowledge_base_id, document_id, chunk_index) so the article-stats endpoint can join thumbs counts onto the deflection-outcome aggregate. Idempotent: a second submission from the same user on the same chunk in the same conversation updates the existing row’s rating instead of inserting a duplicate (Intercom Fin / Zendesk Answer Bot parity).
POST
Per-article thumbs feedback on the deflection card
Authorizations
Dashboard JWT token from Clerk
Response
200
Default Response
Aggregate AI deflection stats grouped by KB article (Intercom-Fin parity)AI-deflection budget config + live monthly usage