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GET
Digital ACD queue live metrics (tenant summary)

Authorizations

Authorization
string
header
required

Dashboard JWT token from Clerk

Headers

X-Test-Mode
enum<string>

Sandbox opt-in for Clerk-session-authenticated requests. Set to true to route the call through the test-mode pipeline: no real provider delivery, no credits deducted, response meta.test_mode: true. Ignored for live API keys (dv_live_sk_*) — server-to-server clients must use a test-prefixed key (dv_test_sk_*) to exercise sandbox. Test-prefixed keys unconditionally enable sandbox regardless of this header.

Available options:
true,
false

Response

A { queues, summary } snapshot in the standard { data, meta } envelope. queues is one row per configured queue (queue_id, channel, backlog, oldest_wait in seconds, sla_breach_count, agents_available, virtual_holds); summary rolls those up tenant-wide (agents_available is the DISTINCT available pool, not the per-queue sum). Fail-soft: a transient backend wobble returns zeros, never a 500.

A { queues, summary } snapshot in the standard { data, meta } envelope. queues is one row per configured queue (queue_id, channel, backlog, oldest_wait in seconds, sla_breach_count, agents_available, virtual_holds); summary rolls those up tenant-wide (agents_available is the DISTINCT available pool, not the per-queue sum). Fail-soft: a transient backend wobble returns zeros, never a 500.