Record a disposition-lifecycle transition for a conversation
Move a digital conversation’s disposition-lifecycle state to open, pending, or resolved. The transition is validated against the tenant’s ruleset (or the built-in default when the tenant has no rules): missing edges → 409 DISPOSITION_TRANSITION_ NOT_ALLOWED; ANY transition out of a reached resolved state → 409 DISPOSITION_STATE_SEALED; a within_hours edge past its aging window → 409 DISPOSITION_STATE_AGING. Posting the state the item is already in is an idempotent confirmation (200).
Authorizations
Dashboard JWT token from Clerk
Headers
Stripe-style idempotency token. Pass a stable, client-generated value (1-255 chars) to dedupe retries on transient timeouts. The same key+credential+path replays the original response for 24h on 2xx (5min on 4xx, 30s on 5xx). Returns 409 if a concurrent request with the same key is already in flight; replayed responses include the Idempotency-Replay: true response header.
1 - 255Sandbox opt-in for Clerk-session-authenticated requests. Set to true to route the call through the test-mode pipeline: no real provider delivery, no credits deducted, response meta.test_mode: true. Ignored for live API keys (dv_live_sk_*) — server-to-server clients must use a test-prefixed key (dv_test_sk_*) to exercise sandbox. Test-prefixed keys unconditionally enable sandbox regardless of this header.
true, false Path Parameters
Response
Successful response.