Run a macro against a ticket
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Run a macro against a ticket
Executes each step of the macro sequentially against the ticket. Returns the run-log id plus completed/total step counters; on partial failure the failed_step field reports the 1-based index of the step that threw. Steps with no ticket-side projection (schedule_follow_up, trigger_agent_handoff, set_disposition) are skipped silently (completed_steps < total_steps in that case).
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Run a macro against a ticket