List comments on a ticket (CSPaaS P0 — BT-CSPAAS)
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List comments on a ticket (CSPaaS P0 — BT-CSPAAS)
Paginated list of comments / replies / internal notes on a ticket. Ordered created_at ASC (oldest first) per the Zendesk / Intercom thread-view convention. Filter by ?visibility=public (customer-visible) or internal (operator-only). 404 when the parent ticket is missing (distinct from a 200 empty list for a ticket with no comments yet).
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List comments on a ticket (CSPaaS P0 — BT-CSPAAS)
Auto-assign an unassigned ticket via capacity-aware round-robinCreate a comment on a ticket (CSPaaS P0 — BT-CSPAAS)