Per-agent inbox team-performance rollup
Per-agent rollup of inbox ticket handling over the look-back window — ticket volume, open workload, resolved and reopened counts, mean first-response and resolution times, active handle-time, first-response and resolution SLA attainment, CSAT (average score plus response count), and first-contact-resolution rate. Owner/admin/supervisor roles see every agent; other roles see only their own tickets. The headline totals are computed over the full agent set regardless of the row limit. Read-only.
Authorizations
Dashboard JWT token from Clerk
Query Parameters
Look-back window in days, applied to each ticket's open time. Defaults to 30, capped at 90.
1 <= x <= 90Maximum number of agent rows returned, ordered by ticket volume. Defaults to 50, capped at 200.
1 <= x <= 200First-contact-resolution repeat-contact window in hours. A resolved ticket counts as first-contact-resolved when the same requester does not re-contact within this window. Defaults to 24, capped at 168 (7 days).
1 <= x <= 168Response
Default Response