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GET
Per-agent inbox team-performance rollup

Authorizations

Authorization
string
header
required

Dashboard JWT token from Clerk

Query Parameters

days
integer
default:30

Look-back window in days, applied to each ticket's open time. Defaults to 30, capped at 90.

Required range: 1 <= x <= 90
limit
integer
default:50

Maximum number of agent rows returned, ordered by ticket volume. Defaults to 50, capped at 200.

Required range: 1 <= x <= 200
fcr_window_hours
integer
default:24

First-contact-resolution repeat-contact window in hours. A resolved ticket counts as first-contact-resolved when the same requester does not re-contact within this window. Defaults to 24, capped at 168 (7 days).

Required range: 1 <= x <= 168

Response

200

Default Response