Team inbox SLA-attainment daily trend
Inbox
Team inbox SLA-attainment daily trend
Team-wide daily series over the look-back window — tickets opened and resolved, mean first-response and resolution times, active handle-time, first-response and resolution SLA attainment, CSAT, and first-contact-resolution rate per day. Owner/admin/supervisor roles see the whole team; other roles see only their own tickets. Read-only.
GET
Team inbox SLA-attainment daily trend
Authorizations
Dashboard JWT token from Clerk
Query Parameters
Look-back window in days for the daily series. Defaults to 30, capped at 90.
Required range:
1 <= x <= 90First-contact-resolution repeat-contact window in hours. Defaults to 24, capped at 168 (7 days).
Required range:
1 <= x <= 168Response
200
Default Response